High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to a queue called `High Priority Queue.` An administrator needs to configure the case management process to implement this requirement. How should the administrator achieve this goal? A. Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours). B. Create an escalation rule to assign all cases where status = high to the high priority queue based on when the case is created. C. Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours). D. Create an assignment rule to assign all cases where status = high to the high priority queue. Â Suggested Answer: B This question is in ADM-201 Salesforce Certified Administrator Exam For getting Salesforce Certified Administrator Disclaimers: The website is not related to, affiliated with, endorsed or authorized by Salesforce. Trademarks, certification & product names are used for reference only and belong to Salesforce. The website does not contain actual questions and answers from Salesforce's Certification Exams.
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