IT Exam Questions and Solutions Library
An organization is creating guidelines for the incorporation of generative AI solutions. In which of the following would these guidelines be published? A. Standard operating procedure B. Acceptable use policy C. Security protocols D. Data flow diagram  Correct Answer: B
When visiting a particular website, a user receives a message stating, "Your connection is not private". Which of the following describes this issue? A. certificate warning B. Malware C. JavaScript error D. Missing OS update  Correct Answer: A
Malware is installed on a device after a user clicks on a link in a suspicious email. Which of the following is the best way to remove the malware? A. Run System Restore. B. Place in recovery mode. C. Schedule a scan. D. Restart the P E. Â Correct Answer: C
A technician needs to perform after-hours service starting at 10:00 p.m. The technician is currently 20 minutes late. The customer will also be late. Which of the following should the technician do considering proper communication techniques and professionalism? A. Do not notify the customer if arriving before the customer. B. Dismiss the customer and proceed with the after-hours work. C. Contact the customer if the technician is arriving late. D. Disclose the experience via social media  Correct Answer: C
A client wants a technician to set up a proxy server in a branch office to manage internet access. This involves configuring the workstations to use the new proxy server. Which of the following Internet Options tabs in Control Panel would be most appropriate for the technician to use to configure the settings? A. Privacy B. Advanced C. Content D. Connections E. Security Correct Answer: Â
A customer installed a new web browser from an unsolicited USB drive that the customer received in the mail. The browser is not working as expected, and internet searches are redirected to another site. Which of the following should the user do next after uninstalling the browser? A. Delete the browser cookies and history. B. Reset all browser settings. C. Change the browser default search engine. D. Install a trusted browser. Correct Answer: Â
A company is creating an access control system that uses something you have and something you are. Which of the following will be required for user authentication? (Choose two.) A. Password manager B. Encryption keys C. Biometric scanner D. Smartcard reader E. Host-based IDS F. PIN code  Correct Answer: CD
An administrator configured security features on company-owned mobile devices to help protect against data loss. Which of the following is the best way to protect data on a misplaced device? A. Remote wipe B. Device encryption C. PIN codes D. Locator applications  Correct Answer: A
A technician cannot uninstall a system driver because the driver is currently in use. Which of the following tools should the technician use to help uninstall the driver? A. msinfo32.exe B. dxdiag.exe C. msconfig.exe D. regedit.exe  Correct Answer: C
Which of the following authentication types is the most secure? A. WPA3 B. WEP C. RADIUS D. TACACS+ E. WPS Correct Answer: Â
A technician is manually updating Windows workstations. Each workstation is currently running Windows Pro in a workgroup environment. Which of the following changes can the technician make to create a more manageable environment? A. Downgrade all workstations from the Pro version to the Home version of the OS. B. Upgrade all workstations from the Pro version to Pro for Workstations. C. Create a domain and join the workstations to the domain for management purposes. D. Make sure all workstations are operating under the same workgroup name. Correct Answer: Â
A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue? A. Perform a safe mode boot. B. Run the System Restore wizard. C. Start the computer in the last known-good configuration. D. Reset the BIOS settings. Â Correct Answer: A
Applications on a computer are not updating, which is preventing the user from opening certain files. Which of the following MAC snap-ins should the technician launch next to continue troubleshooting the issue? A. gpedit.msc B. perfmon.msc C. devmgmt.msc D. eventvwr.msc  Correct Answer: A
A technician needs to back up a small business's entire network that includes ten workstations. Which of the following methods should the technician use to safely and securely back up the business's network? A. Cloud storage B. RAID C. Tape drive D. Local backups Correct Answer: Â
A technician wants to update the local security policies on a Windows machine but is unable to launch the expected snap-in. Which of the following is the most likely reason? A. The computer is running Windows Home. B. The user did not sign the end user license agreement. C. The user disabled the User Account Control. D. An antivirus application is blocking access. Â Correct Answer: A
Which of the following is also known as something you know, something you have, and something you are? A. ACL B. MFA C. SMS D. NFC Â Correct Answer: B
A user reports that the hard drive activity light on a Windows 10 desktop computer has been steadily lit for more than an hour and performance is severely degraded. Which of the following tabs in Task Manager contains the information a technician should use to identify the cause of this issue? A. Services B. Processes C. Performance D. Startup Correct Answer: Â
A technician downloaded a software program to a network share. When the technician attempts to copy the program to the Windows tablet for installation, the technician receives an error. Which of the following is the best procedure for the technician to use to complete the assignment? A. Copy the program file to a USB drive and install. B. Burn the program file to a CD and install. C. Format the HDD and then do the installation. D. Replace the HDD and then do the installation Correct Answer: Â
Which of the following features can be used to ensure a user can access multiple versions of files? A. Multiple desktops B. Remote Disc C. Time Machine D. FileVault  Correct Answer: C
A technician wants to enable BitLocker on a Windows 10 laptop and is unable to find the BitLocker Drive Encryption menu item in Control Panel. Which of the following explains why the technician is unable to find this menu item? A. The hardware does not meet BitLocker's minimum system requirements. B. BitLocker was renamed for Windows 10. C. BitLocker is not included on Windows 10 Home. D. BitLocker was disabled in the registry of the laptop. Correct Answer: Â
Which of the following is an example of MFA? A. Fingerprint scan and retina scan B. Password and PIN C. Username and password D. Smart card and password Correct Answer: Â
A user's Windows 10 workstation with an HDD is running really slowly. The user has opened, closed, and saved many large files over the past week. Which of the following tools should a technician use to remediate the issue? A. Disk Defragment B. Registry Editor C. System Information D. Disk Cleanup Correct Answer: Â
A branch office suspects a machine contains ransomware. Which of the following mitigation steps should a technician take first? A. Disable System Restore. B. Remediate the system. C. Educate the system user. D. Quarantine the system. Â Correct Answer: D
A user's computer unexpectedly shut down immediately after the user plugged in a USB headset. Once the user turned the computer back on, everything was functioning properly, including the headset. Which of the following Microsoft tools would most likely be used to determine the root cause? A. Event Viewer B. System configuration C. Device Manager D. Performance Monitor  Correct Answer: A
A Linux technician needs a filesystem type that meets the following requirements: · All changes are tracked. · The possibility of file corruption is reduced. · Data recovery is easy. Which of the following filesystem types best meets these requirements? A. ext3 B. FAT32 C. exFAT D. NTFS  Correct Answer: A
A developer reports that a workstation's database file extensions have been changed from .db to .enc. The developer is also unable to open the database files manually. Which of the following is the best option for recovering the data? A. Accessing a restore point. B. Rebooting into safe mode C. Utilizing the backups D. Using an AV to scan the affected files Correct Answer: Â
A user's laptop has been performing slowly and redirecting to unfamiliar websites. The user has also noticed random pop-up windows. Which of the following is the first step a technician should take to resolve the issue? A. Scan for malware and ransomware. B. Perform a system restore. C. Check the network utilization. D. Update the antivirus software. Â Correct Answer: A
A large company is changing its password length requirements. The Chief Information officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting? A. Group Policy B. User accounts C. Access control lists D. Authenticator applications Correct Answer: Â
A user reports being unable to access a sports team's website on an office computer. The administrator tells the user this blocked access is intentional and based on company guidelines. Which of the following is the administrator referring to? A. NDA B. AUP C. VPN D. SOP Â Correct Answer: B
Multiple users routinely record log-in information in readily accessible areas. Which of the following is the best way to mitigate this issue? A. Trusted sources B. Valid certificates C. User training D. Password manager  Correct Answer: C
A user recently purchased a second monitor and wants to extend the Windows desktop to the new screen. Which of the following Control Panel options should a technician adjust to help the user? A. Color Management B. System C. Troubleshooting D. Device Manager E. Administrative Tools  Correct Answer: B
Which of the following commands can a technician use to get the MAC address of a Linux distribution? A. net use B. ifconfig C. netstat D. ping  Correct Answer: B
A user reports that an Android mobile device takes a long time to boot, and all applications crash when launched. The user installed the applications from a third-party website. Which of the following steps should the technician complete to diagnose the issue? A. Scan the system for malware. B. Clear the web browser cache. C. Enroll the device in an MDM system. D. confirm the compatibility of the applications with the OS. Â Correct Answer: A
A technician is hardening a company file server and needs to prevent unauthorized LAN devices from accessing stored files. Which of the following should the technician use? A. Software firewall B. Password complexity C. Antivirus application D. Anti-malware scans  Correct Answer: A
A technician is installing software on a user's workstation. The installation fails due to incompliance with the HCL. Which of the following components is most likely causing the installation to fail? (Choose two.) A. NIC B. CPU C. PSU D. KVM E. RAM F. DVI Â Correct Answer: AE
Which of the following items require special e-waste recycling? (Choose two.) A. Solid-state drive B. A/C adapter C. Surge protector D. Laptop battery E. CRT monitor F. Power supply Correct Answer: Â
A user reports that an air-gapped computer may have been infected with a virus after the user transferred files from a USB drive. The technician runs a computer scan with Windows Defender but does not find an infection. Which of the following actions should the technician take next? (Choose two.) A. Examine the event logs B. Connect to the network C. Document the findings D. Update the definitions E. Reimage the computer F. Enable the firewall  Correct Answer: AC
An administrator needs to select a method to dispose of SSDs containing sensitive data. Which of the following are the most appropriate methods? (Choose two.) A. Degauss B. Delete C. Incinerate D. Recycle E. Format F. Shred  Correct Answer: CF
Which of the following is the most likely to use NTFS as the native filesystem? A. macOS B. Linux C. Windows D. Android  Correct Answer: C
A technician has verified a computer is infected with malware. The technician isolates the system and updates the anti-malware software. Which of the following should the technician do next? A. Run one scan and schedule future scans. B. Back up the uninfected files and reimage the computer. C. Restore the clean backup copies of the infected files. D. Run repeated remediation scans until the malware is removed. Correct Answer: Â
A user is unable to access several documents saved on a work P A. A technician discovers the files were corrupted and must change several system settings within Registry Editor to correct the issue. Which of the following should the technician do before modifying the registry keys? B. Update the anti-malware software. C. Create a restore point. D. Run the PC in safe mode. E. Roll back the system updates. Â Correct Answer: B
A technician needs to configure security settings on a Windows 10 workstation. Which of the following should the technician configure to limit password attempts? A. Account Lockout Policy B. User Access Control C. System Protection D. Firewall  Correct Answer: A
After a security event, a technician removes malware from an affected laptop and disconnects the laptop from the network. Which of the following should the technician do to prevent the operating system from automatically returning to an infected state? A. Enable System Restore. B. Disable System Restore. C. Enable antivirus. D. Disable antivirus. E. Educate the user. Â Correct Answer: B
Which of the following protocols supports fast roaming between networks? A. WEP B. WPA C. WPA2 D. LEAP E. PEAP Â Correct Answer: C
Which of the following file types allows a user to easily uninstall software from macOS by simply placing it in the trash bin? A. .exe B. .dmg C. .app D. .rpm E. .pkg  Correct Answer: C
A technician is setting up a SOHO router in a user's home. The user wants the router to be configured to prevent access to malicious content and apply internet access protection. Which of the following settings should the technician configure? A. Port forwarding B. Content filtering C. Firmware updates D. DHCP reservations Correct Answer: Â
A user's application is unresponsive. Which of the following Task Manager tabs will allow the user to address the situation? A. Startup B. Performance C. Application history D. Processes  Correct Answer: D
A new spam gateway was recently deployed at a small business. However, users still occasionally receive spam. The management team is concerned that users will open the messages and potentially infect the network systems. Which of the following is the most effective method for dealing with this issue? A. Adjusting the spam gateway B. Updating firmware for the spam appliance C. Adjusting AV settings D. Providing user training Correct Answer: Â
An employee has repeatedly contacted a technician about malware infecting a work computer. The technician has removed the malware several times, but the user's PC keeps getting infected. Which of the following should the technician do to reduce the risk of future infections? A. configure the firewall B. Restore the system from backups. C. Educate the end user. D. Update the antivirus program. Correct Answer: Â
A user clicks a link in an email. A warning message in the user's browser states the site's certificate cannot be verified. Which of the following is the most appropriate action for a technician to take? A. Click proceed. B. Report the employee to the human resources department for violating company policy. C. Restore the computer from the last known backup. D. Close the browser window and report the email to IT security. Â Correct Answer: D
A user reports a hardware issue to the help desk. Which of the following should the help desk technician do first when responding to the user? A. Ask the user for the model number of the hardware. B. Offer a temporary replacement device to the user. C. Submit the issue to the manufacturer. D. Remotely install updates to the device driver. Â Correct Answer: A
An IT services company that supports a large government contract replaced the Ethernet cards on several hundred desktop machines to comply with regulatory requirements. Which of the following disposal methods for the non-compliant cards is the most environmentally friendly? A. Incineration B. Resale C. Physical destruction D. Dumpster for recycling plastics  Correct Answer: D
Which of the following file extensions should a technician use for a PowerShell script? A. .ps1 B. .py C. .sh D. .bat E. .cmd  Correct Answer: A
SIMULATION A user reports that after a recent software deployment to upgrade applications, the user can no longer use the Testing program. However, other employees can successfully use the Testing program. INSTRUCTIONS Review the information in each tab to verify the results of the deployment and resolve any issues discovered by selecting the: · Index number of the Event Viewer issue · First command to resolve the issue · Second command to resolve the issue If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.Correct Answer: Â
SIMULATION As a corporate technician, you are asked to evaluate several suspect email messages on a client's computer. Corporate policy requires the following: · All phishing attempts must be reported. · Future spam emails to users must be prevented. INSTRUCTIONS Review each email and perform the following within the email: · Classify the emails · Identify suspicious items, if applicable, in each email · Select the appropriate resolution If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer: Â
A user receives a call from someone claiming to be a technical support agent. The caller asks the user to log in to the computer. Which of the following security measures should the user take to ensure security and privacy? A. Only accept calls from known people. B. Disregard any suspicious emails. C. Update the antivirus software. D. Enable two-factor authentication. E. Install a malware scanner. Â Correct Answer: A
Which of the following helps ensure that a piece of evidence extracted from a PC is admissible in a court of law? A. Data integrity form B. Valid operating system license C. Documentation of an incident D. Chain of custody. Correct Answer: Â
A technician is installing RAM in a new workstation and needs to protect against electrostatic discharge. Which of the following will best resolve this concern? A. Battery backup B. Thermal paste C. ESD strap D. Consistent power  Correct Answer: C
A network technician is deploying a new machine in a small branch office that does not have a DHCP server. The new machine automatically receives the IP address of 169.254.0.2 and is unable to communicate with the rest of the network. Which of the following would restore communication? A. Static entry B. ARP table C. APIPA address D. NTP specification Correct Answer: Â
A technician is trying to connect to a user's laptop in order to securely install updates. Given the following information about the laptop:Which of the following should the technician do to connect via RDP? A. confirm the user can ping the default gateway. B. Change the IP address on the user's laptop. C. Change the subnet mask on the user's laptop. D. Open port 3389 on the Windows firewall. Â Correct Answer: D
A user wants to back up a Windows 10 device. Which of the following should the user select? A. Devices and Printers B. Email and Accounts C. Update and Security D. Apps and Features  Correct Answer: C
A technician is unable to completely start up a system. The OS freezes when the desktop background appears, and the issue persists when the system is restarted. Which of the following should the technician do next to troubleshoot the issue? A. Disable applicable BIOS options. B. Load the system in safe mode. C. Start up using a flash drive OS and run System Repair. D. Enable Secure Boot and reinstall the system. Correct Answer: Â
QUESTION NO: 410 - A remote user contacts the help desk about an email that appears to be distorted. The technician is unsure what the user means and needs to view the email to assist with troubleshooting. Which of the following should the technician use to assist the user? A. VNC B. SSH C. VPN D. RMM Â Correct Answer: A
A technician is familiar with most personnel at a customer's location and has clearance to work unsupervised. Which of the following describes how the technician should handle personal communication while on site? A. Respond to calls and text messages while on site but not when working directly with personnel. B. Respond to calls and text messages only from family. C. Respond to calls and text messages only when an emergency situation requires a response. D. Respond to calls and text messages discreetly while on site. Â Correct Answer: C
Which of the following Windows 10 editions is the most appropriate for a single user who wants to encrypt a hard drive with BitLocker? A. Professional B. Home C. Enterprise D. Embedded Correct Answer: Â
A user connected a smartphone to a coffee shop's public Wi-Fi and noticed the smartphone started sending unusual SMS messages and registering strange network activity. A technician thinks a virus or other malware has infected the device. Which of the following should the technician suggest the user do to best address these security and privacy concerns? (Choose two.) A. Disable Wi-Fi autoconnect. B. Stay offline when in public places. C. Uninstall all recently installed applications. D. Schedule an antivirus scan. E. Reboot the device. F. Update the OS. Â Correct Answer: CD
In an organization with a standardized set of installed software, a developer submits a request to have new software installed. The company does not currently have a license for this software, but the developer already downloaded the installation file and is requesting that the technician install it. The developer states that the management team approved the business use of this software. Which of the following is the best action for the technician to take? A. Contact the software vendor to obtain the license for the user, and assist the user with installation once the license is purchased. B. Run a scan on the downloaded installation file to confirm that it is free of malicious software, install the software, and document the software installation process. C. Indicate to the developer that formal approval is needed; then, the IT team should investigate the software and the impact it will have on the organization before installing the software. D. Install the software and run a full system scan with antivirus software to confirm that the operating system is free of malicious software. Â Correct Answer: C
A technician needs to reimage a desktop in an area without network access. Which of the following should the technician use? (Choose two.) A. USB B. PXE C. Optical media D. Partition E. Boot record F. SMB Correct Answer: Â
A customer has a USB-only printer attached to a computer. A technician is configuring an arrangement that allows other computers on the network to use the printer. In which of the following locations on the customer's desktop should the technician make this configuration? A. Printing Preferences/Advanced tab B. Printer Properties/Sharing tab C. Printer Properties/Security tab D. Printer Properties/Ports tab  Correct Answer: B
A technician requires graphical remote access to various Windows, Linux, and macOS desktops on the company LAN. The security administrator asks the technician to utilize a single software solution that does not require an external internet connection. Which of the following remote access tools is the technician most likely to install? A. NC B. RMM C. RDP D. SSH Â Correct Answer: A
Which of the following combinations meets the requirements for mobile device multifactor authentication? A. Password and PIN B. Password and swipe C. Fingerprint and password D. Swipe and PIN Correct Answer: Â
A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access? A. FTP B. RDP C. SSH D. VNC Â Correct Answer: D
A workstation is displaying a message indicating that a user must exchange cryptocurrency for a decryption key. Which of the following is the best way for a technician to return the device to service safely? A. Run an AV scan. B. Reinstall the operating system. C. Install a software firewall. D. Perform a system restore E. Comply with the on-screen instructions. Â Correct Answer: A
A corporate smartphone was stored for five months after setup. During this time, the company did not have any system updates. When the phone is turned on, an application runs, but it crashes intermittently. Which of the following should a technician do next? A. Restart the phone. B. Reimage the OS. C. Reinstall the application. D. Clear the cache. Â Correct Answer: C
A salesperson's computer is unable to print any orders on a local printer that is connected to the computer. Which of the following tools should the salesperson use to restart the print spooler? A. Control Panel B. Processes C. Startup D. Services  Correct Answer: D
A remote user's smartphone is performing very slowly. The user notices that the performance improves slightly after rebooting but then reverts back to performing slowly. The user also notices that the phone does not get any faster after connecting to the company's corporate guest network. A technician sees that the phone has a large number of applications installed on it. Which of the following is the most likely cause of the issue? A. The user is in a poor signal area. B. The user has too many processes running. C. The smartphone has malware on it. D. The smartphone has been jailbroken. Â Correct Answer: B
A user requested that the file permissions on a Linux device be changed to only allow access to a certain group of users. Which of the following commands should be used to complete the user's request? A. cat B. chmod C. pwd D. cacls  Correct Answer: B
A user installed a new computer game. Upon starting the game, the user notices the frame rates are low. Which of the following should the user upgrade to resolve the issue? A. Hard drive B. Graphics card C. Random-access memory D. Monitor  Correct Answer: B
A technician is troubleshooting application crashes on a Windows workstation. Each time the workstation user tries to open a website in a browser, the following message is displayed: crypt32.dll is missing or not found Which of the following should the technician attempt first? A. Rebuild Windows profiles B. Reimage the workstation C. Roll back updates D. Perform a system file check  Correct Answer: D
Which of the following involves sending arbitrary characters in a web page request? A. SMS B. SSL C. XSS D. VPN Â Correct Answer: C
A user is trying to use proprietary software, but it crashes intermittently. The user notices that the desktop is displaying a "low memory" warning message. Upon restarting the desktop, the issue persists. Which of the following should a technician do next to troubleshoot the issue? A. Reimage the computer. B. Replace the system RAM. C. Reinstall and update the failing software. D. Decrease the page file size. Â Correct Answer: C
An office is experiencing constant connection attempts to the corporate Wi-Fi. Which of the following should be disabled to mitigate connection attempts? A. SSID B. DHCP C. Firewall D. SSD Â Correct Answer: A
A customer is accessing a public kiosk in a company's lobby. Which of the following should be enforced to mitigate the risk of customer data being accidentally saved to the kiosk? A. Manually clearing browsing data B. Private-browsing mode C. Browser data synchronization D. Password manager  Correct Answer: B
A technician receives a personal text message while troubleshooting a customer's P A. The technician does not reply to the message and continues troubleshooting. Which of the following best describes the technician's actions? B. Avoiding distractions C. Presenting a professional appearance D. Setting and meeting timelines E. Projecting con dence  Correct Answer: A
A new employee is having difficulties using a laptop with a docking station. The laptop is connected to the docking station, and the laptop is closed. The external monitor works for a few seconds, but then the laptop goes to sleep. Which of the following options should the technician configure in order to fix the issue? A. Hibernate B. Sleep/suspend C. Choose what closing the lid does D. Turn on fast startup  Correct Answer: C
A technician is unable to access the internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should the technician check next to resolve the issue? A. Verify the DNS server settings B. Turn off the Windows firewall C. confirm the subnet mask is correct D. configure a static IP address  Correct Answer: A
A technician is setting up a new laptop. The company's security policy states that users cannot install virtual machines. Which of the following should the technician implement to prevent users from enabling virtual technology on their laptops? A. UEFI password B. Secure boot C. Account lockout D. Disable network drivers  Correct Answer: A
A technician needs to ensure that USB devices are not suspended by the operating system. Which of the following Control Panel utilities should the technician use to configure the setting? A. System B. Power Options C. Devices and Printers D. Ease of Access  Correct Answer: B
During a network outage, a technician discovers a new network switch that was not listed in the support documentation. The switch was installed during a recent change window when a new office was added to the environment. Which of the following would most likely prevent this type of mismatch after next month's change window? A. Performing annual network topology reviews B. Requiring all network changes include updating the network diagrams C. Allowing network changes once per year D. Routinely backing up switch configuration files Correct Answer: Â
A user's iPhone was permanently locked after several failed log-in attempts. Which of the following authentication methods are needed to restore access, applications, and data to the device? A. Fingerprint and pattern B. Facial recognition and PIN code C. Primary account and password D. Recovery contact and recovery key  Correct Answer: C
Which of the following file types would be used in the Windows Startup folder to automate copying a personal storage table (.pst file) to a network drive at log-in? A. .bat B. .dll C. .ps1 D. .txt  Correct Answer: A
A company-owned mobile device is displaying a high number of ads, receiving data-usage limit notifications, and experiencing slow response. After checking the device, a technician notices the device has been jailbroken. Which of the following should the technician do next? A. Run an antivirus and enable encryption B. Restore the defaults and reimage the corporate OS C. Back up the files and do a system restore D. Undo the jailbreak and enable an antivirus  Correct Answer: B
Which of the following macOS features can help a user dose an application that has stopped responding? A. Finder B. Mission Control C. System Preferences D. Force Quit  Correct Answer: D
A remote user is experiencing issues with Outlook settings and asks a technician to review the settings. Which of the following can the technician use to access the user's computer remotely? A. VPN B. RDP C. RMM D. SSH Correct Answer: Â
Which of the following filesystem types does macOS use? A. ext4 B. exFAT C. NTFS D. APFS Â Correct Answer: D
A company recently outsourced its night-shift cleaning service. A technician is concerned about having unsupervised contractors in the building. Which of the following security measures can be used to prevent the computers from being accessed? (Choose two.) A. Implementing data-at-rest encryption B. Disabling AutoRun C. Restricting user permissions D. Restricting log-in times E. Enabling a screen lock F. Disabling local administrator accounts  Correct Answer: DE
A user's workstation is failing to load. An analyst inspects the workstation and sees a message that states there is no bootable device. Which of the following should the analyst do first? A. Reimage the machine back to factory defaults. B. Verify drive readability in the BIOS. C. Select safe mode when the machine begins booting. D. Boot to a Linux live image. Â Correct Answer: B
A large university wants to equip all classrooms with high-definition IP videoconferencing equipment. Which of the following would most likely be impacted in this situation? A. SAN B. LAN C. GPU D. PAN Â Correct Answer: B
A technician needs administrator access on a Windows workstation to facilitate system changes without elevating permissions. Which of the following would best accomplish this task? A. Group Policy Editor B. Local Users and Groups C. Device Manager D. System configuration  Correct Answer: B
Which of the following default system tools can be used in macOS to allow the technician to view the screen simultaneously with the user? A. Remote Assistance B. Remote Desktop Protocol C. Screen Sharing D. Virtual Network Computing  Correct Answer: C
Windows updates need to be performed on a department's servers. Which of the following methods should be used to connect to the server? A. FTP B. MSRA C. RDP D. VPN Â Correct Answer: C
A technician is working on a Windows 10 PC that has unwanted applications starting on boot. Which of the following tools should the technician use to disable applications on startup? A. System configuration B. Task Manager C. Performance Monitor D. Group Policy Editor  Correct Answer: B
A technician receives an invalid certificate error when visiting a website. Other workstations on the same local network are unable to replicate this issue. Which of the following is most likely causing the issue? A. Date and time B. User access control C. UEFI boot mode D. Log-on times  Correct Answer: A
A company is recycling old hard drives and wants to quickly reprovision the drives for reuse. Which of the following data destruction methods should the company use? A. Degaussing B. Standard formatting C. Low-level wiping D. Deleting  Correct Answer: C
A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user? A. System B. Network and Sharing Center C. User Accounts D. Security and Maintenance  Correct Answer: C
Which of the following is used as a password manager in the macOS? A. Terminal B. FileVault C. Privacy D. Keychain  Correct Answer: D
A systems administrator received a request to limit the amount of cellular data a user's Windows 10 tablet can utilize when traveling. Which of the following can the administrator do to best solve the user's issue? A. Turn on airplane mode. B. Set the connection to be metered. C. configure the device to use a static IP address. D. Enable the Windows Defender Firewall. Â Correct Answer: B
A company's assets are scanned annually. Which of the following will most likely help the company gain a holistic view of asset cost? A. Creating a database B. Assigning users to assets C. Inventorying asset tags D. Updating the procurement account owners  Correct Answer: A
Which of the following is used to ensure users have the appropriate level of access to perform their job functions? A. Access control list B. Multifactor authentication C. Least privilege D. Mobile device management  Correct Answer: C
Which of the following types of malicious software is most likely to demand payments in cryptocurrency? A. Ransomware B. Keylogger C. Cryptomining D. Rootkit  Correct Answer: A
A company implemented a BYOD policy and would like to reduce data disclosure caused by malware that may infect these devices. Which of the following should the company deploy to address these concerns? A. UAC B. MDM C. LDAP D. SSO Â Correct Answer: B
A systems administrator is creating a new document with a list of the websites that users are allowed to access. Which of the following types of documents is the administrator most likely creating? A. Access control list B. Acceptable use policy C. Incident report D. Standard operating procedure  Correct Answer: B
Which of the following would allow physical access to a restricted area while maintaining a record of events? A. Hard token B. Access control vestibule C. Key fob D. Door Lock  Correct Answer: C
Maintaining the chain of custody is an important part of the incident response process. Which of the following reasons explains why this is important? A. To maintain an information security policy B. To properly identify the issue C. To control evidence and maintain integrity D. To gather as much information as possible  Correct Answer: C
A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take? A. Restart the wireless adapter. B. Launch the browser to see if it redirects to an unknown site. C. Instruct the user to disconnect the Wi-Fi. D. Instruct the user to run the installed antivirus software. Â Correct Answer: C
A systems administrator is troubleshooting network performance issues in a large corporate office. The end users report that traffic tofficertain internal environments is not stable and often drops. Which of the following command-line tools can provide the most detailed information for investigating the issue further? A. ipconfig B. arp C. nslookup D. pathping  Correct Answer: D
A macOS user is installing a new application. Which of the following system directories is the software most likely to install by default? A. /etc/services B. /Applications C. /usr/bin D. C:Program Files  Correct Answer: B
A customer is requesting help with a technical issue. Which of the following techniques should the technician use to properly evaluate and correct the customer concern? A. Have a videoconference using the customer's personal phone so the customer can share the screen. B. Ask yes or no questions so that the answers are clear. C. Use open-ended questions to get additional information. D. Ask for the customer's password so the issue can be resolved quickly and directly by the technician. Â Correct Answer: C
A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select? A. Full B. Incremental C. Differential D. Synthetic  Correct Answer: A
A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is most likely occurring? A. Trojan B. Rootkit C. Cryptominer D. Keylogger  Correct Answer: D
An administrator is designing and implementing a server backup system that minimizes the capacity of storage used. Which of the following is the best backup approach to use in conjunction with synthetic full backups? A. Differential B. Open file C. Archive D. Incremental  Correct Answer: D
Which of the following ls command options is used to display hidden files and directories? A. -a B. -s C. -lh D. -t  Correct Answer: A
A developer's Type 2 hypervisor is performing inadequately when compiling new source code. Which of the following components should the developer upgrade to improve the hypervisor's performance? A. Amount of system RAM B. NIC performance C. Storage IOPS D. Dedicated GPU Â Correct Answer: A
Which of the following social engineering tactics is best avoided by shredding sensitive documents? A. Dumpster diving B. Phishing C. Whaling D. Shoulder sur ng  Correct Answer: A
A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done next? A. Document the date and time of change. B. Document the purpose of the change. C. Document the risk level. D. Document the findings of the sandbox test. Â Correct Answer: A
A user receives an error message from an online banking site that states the following: Your connection is not private. Authority invalid. Which of the following actions should the user take next? A. Proceed to the site. B. Use a different browser. C. Report the error to the bank. D. Reinstall the browser. Â Correct Answer: C
A user's corporate phone was stolen, and the device contains company trade secrets. Which of the following technologies should be implemented to mitigate this risk? (Choose two.) A. Remote wipe B. Firewall C. Device encryption D. Remote backup E. Antivirus F. Global Positioning System Correct Answer: Â
Which of the following lesystems replaced FAT as the preferred filesystem for Microsoft Windows OS? A. APFS B. FAT32 C. NTFS D. ext4 Â Correct Answer: C
A user visits a game vendor's website to view the latest patch notes, but this information is not available on the page. Which of the following should the user perform before reloading the page? A. Synchronize the browser data. B. Enable private browsing mode. C. Mark the site as trusted. D. Clear the cached file. Â Correct Answer: D
A user receives the following error while attempting to boot a computer: BOOTMGR is missing - Press Ctrl+Alt+Del to restart - Which of the following should a desktop engineer attempt first to address this issue? A. Repair Windows. B. Partition the hard disk. C. Reimage the workstation. D. Roll back the updates. Â Correct Answer: A
A technician is working on a way to register all employee badges and associated computer IDs. Which of the following options should the technician use in order to achieve this objective? A. Database system B. Software management C. Active Directory description D. Infrastructure as a Service  Correct Answer: A
A technician successfully removed malicious software from an infected computer after running updates and scheduled scans to mitigate future risks. Which of the following should the technician do next? A. Educate the end user on best practices for security. B. Quarantine the host in the antivirus system. C. Investigate how the system was infected with malware. D. Create a system restore point. Â Correct Answer: D
An administrator responded to an incident where an employee copied financial data to a portable hard drive and then left the company with the data. The administrator documented the movement of the evidence. Which of the following concepts did the administrator demonstrate? A. Preserving chain of custody B. Implementing data protection policies C. Informing law enforcement D. Creating a summary of the incident  Correct Answer: A
A user requires a drive to be mapped through a Windows command line. Which of the following command-line tools can be utilized to map the drive? A. gpupdate B. net use C. hostname D. dir  Correct Answer: B
Users access files in the department share. When a user creates a new subfolder, only that user can access the folder and its files. Which of the following will MOST likely allow all users to access the new folders? A. Assigning share permissions B. Enabling inheritance C. Requiring multifactor authentication D. Removing archive attribute  Correct Answer: B
A computer technician is investigating a computer that is not booting. The user reports that the computer was working prior to shutting it down last night. The technician notices a removable USB device is inserted, and the user explains the device is a prize the user received in the mail yesterday. Which of the following types of attacks does this describe? A. Phishing B. Dumpster diving C. Tailgating D. Evil twin  Correct Answer: A
A company recently experienced a security incident in which a USB drive containing malicious software was able to covertly install malware on a workstation. Which of the following actions should be taken to prevent this incident from happening again? (Choose two.) A. Install a host-based IDS. B. Restrict log-ln times. C. Enable a BIOS password. D. Update the password complexity. E. Disable AutoRun. F. Update the antivirus definitions. G. Restrict user permissions. Â Correct Answer: EG
Which of the following allows access to the command line in macOS? A. PsExec B. command.com C. Terminal D. CMD Â Correct Answer: C
A hard drive that previously contained PII needs to be repurposed for a public access workstation. Which of the following data destruction methods should a technician use to ensure data is completely removed from the hard drive? A. Shredding B. Degaussing C. Low-level formatting D. Recycling  Correct Answer: C
A technician sees a file that is requesting payment to a cryptocurrency address. Which of the following should the technician do first? A. Quarantine the computer. B. Disable System Restore. C. Update the antivirus software definitions. D. Boot to safe mode. Â Correct Answer: A
A technician receives a help desk ticket from a user who is unable to update a phone. The technician investigates the issue and notices the following error message: insuficient storage space. While analyzing the phone, the technician does not discover any third-party applications or photos. Which of the following is the best way to resolve the issue? A. Exchange the device for a newer one. B. Upgrade the onboard storage. C. Allocate more space by removing factory applications. D. Move factory applications to external memory. Â Correct Answer: D
A user contacts the help desk to request assistance with a program feature. The user is in a different building but on the same network as the help desk technician. Which of the following should the technician use to assist the user? A. AAA B. SSH C. RDP D. VPN Â Correct Answer: C
During an enterprise rollout of a new application, a technician needs to validate compliance with an application's EULA while also reducing the number of licenses to manage. Which of the following licenses would best accomplish this goal? A. Personal use license B. Corporate use license C. Open-source license D. Non-expiring license  Correct Answer: B
An engineer is configuring a new server that requires a bare-metal installation. Which of the following installation methods should the engineer use if installation media is not available on site? A. Image deployment B. Recovery partition Installation C. Remote network installation D. Repair installation  Correct Answer: C
A company is experiencing a DDoS attack. Several internal workstations are the source of the traffic. Which of the following types of infections are the workstations most likely experiencing? (Choose two.) A. Zombies B. Keylogger C. Adware D. Botnet E. Ransomware F. Spyware  Correct Answer: AD
A desktop technician has received reports that a user's PC is slow to load programs and saved files. The technician investigates and discovers an older HDD with adequate free space. Which of the following should the technician use to alleviate the issue first? A. Disk Management B. Disk Defragment C. Disk Cleanup D. Device Manager  Correct Answer: B
An employee calls the help desk regarding an issue with a laptop P A. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the technician perform to fix the issue? B. Disable the Windows Update service. C. Check for updates. D. Restore hidden updates. E. Roll back updates. Â Correct Answer: D
A technician needs to transfer a file to a user's workstation. Which of the following would best accomplish this task utilizing the workstation's built-in protocols? A. VPN B. SMB C. RMM D. MSRA Â Correct Answer: B
Which of the following is most likely used to run .vbs files on Windows devices? A. winmgmt.exe B. powershell.exe C. cscript.exe D. explorer.exe  Correct Answer: C
A technician wants to install Developer Mode on a Windows laptop but is receiving a "failed to install package" message. Which of the following should the technician do first? A. Ensure internet connectivity. B. Check for Windows updates. C. Enable SS D. Reboot computer. Â Correct Answer: B
A PC is taking a long time to boot. Which of the following operations would be best to do to resolve the issue at a minimal expense? (Choose two.) A. Installing additional RAM B. Removing the applications from startup C. Installing a faster SSD D. Running the Disk Cleanup utility E. Defragmenting the hard drive F. Ending the processes in the Task Manager  Correct Answer: BE
Which of the following would most likely be used in a small office environment? A. Print server B. Virtualization C. Domain access D. Workgroup  Correct Answer: D
When trying to access a secure internal network, the user receives an error messaging stating, "There is a problem with this website's security certificate." The user reboots the desktop and tries to access the website again, but the issue persists. Which of the following should the user do to prevent this error from reoccurring? A. Reimage the system and install SSL. B. Install Trusted Root certificate C. Select View certificates and then Install certificate. D. Continue to access the website. Â Correct Answer: B
A technician installs specialized software on a workstation. The technician then attempts to run the software. The workstation displays a message indicating the software is not authorized to run. Which of the following should the technician do to most likely resolve the issue? A. Install the software in safe mode. B. Attach the external hardware token. C. Install OS updates. D. Restart the workstation after installation  Correct Answer: B
A department manager submits a help desk ticket to request the migration of a printer's port utilization from USB to Ethernet so multiple users can access the printer. This will be a new network printer, thus a new IP address allocation is required. Which of the following should happen immediately before network use is authorized? A. Document the date and time of the change. B. Submit a change request form. C. Determine the risk level of this change. D. Request an unused IP address. Â Correct Answer: C
An IT security team is implementing a new Group Policy that will return a computer to the log-in after three minutes. Which of the following best describes the change in policy? A. Log-in times B. Screen lock C. User permission D. Log-in lockout attempts  Correct Answer: B
A technician is concerned about a large increase in the number of whaling attacks happening in the industry. The technician wants to limit the company's risk to avoid any issues. Which of the following items should the technician implement? A. Screened subnet B. Firewall C. Anti-phishing training D. Antivirus  Correct Answer: C
While trying to repair a Windows 10 OS, a technician receives a prompt asking for a key. The technician tries the administrator password, but it is rejected. Which of the following does the technician need in order to continue the OS repair? A. SSL key B. Preshared key C. WPA2 key D. Recovery key  Correct Answer: D
A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend? A. Personalization B. Apps C. Updates D. Display  Correct Answer: A
A user calls the help desk and reports a workstation is infected with malicious software. Which of the following tools should the help desk technician use to remove the malicious software? (Choose two.) A. Local Network Connection B. User Account Control C. Windows Backup and Restore D. Windows Firewall E. Windows Defender F. Network Packet Analyzer  Correct Answer: CE
A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet? A. Resource Monitor B. Performance Monitor C. Command Prompt D. System Information  Correct Answer: A
Which of the following protects a mobile device against unwanted access when it is left unattended? A. PIN code B. OS updates C. Antivirus software D. BYOD policy  Correct Answer: A
A systems administrator installed the latest Windows security patch and received numerous tickets reporting slow performance the next day. Which of the following should the administrator do to resolve this issue? A. Rebuild user profiles. B. Roll back the updates. C. Restart the services. D. Perform a system file check. Â Correct Answer: B
A corporation purchased new computers for a school. The computers are the same make and model and need to have the standard image loaded. Which of the following orchestration tools should a desktop administrator use for wide-scale deployment? A. USB drive B. DVD installation media C. PXE boot D. Recovery partition  Correct Answer: C
A Windows user recently replaced a computer. The user can access the public internet on the computer; however, an internal site at https://companyintranet.com:8888 is no longer loading. Which of the following should a technician adjust to resolve the issue? A. Default gateway settings B. DHCP settings C. IP address settings D. Firewall settings E. Antivirus settings Correct Answer: Â
Which of the following refers to the steps to be taken if an issue occurs during a change implementation? A. Testing B. Rollback C. Risk D. Acceptance  Correct Answer: B
A company would like to implement multifactor authentication for all employees at a minimal cost. Which of the following best meets the company's requirements? A. Biometrics B. Soft token C. Access control lists D. Smart card  Correct Answer: B
A help desk technician determines a motherboard has failed. Which of the following is the most logical next step in the remediation process? A. Escalating the issue to Tier 2 B. Verifying warranty status with the vendor C. Replacing the motherboard D. Purchasing another PC Â Correct Answer: B
A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user most likely be able to make this change? A. System B. Devices C. Personalization D. Accessibility  Correct Answer: A
A systems administrator is configuring centralized desktop management for computers on a domain. The management team has decided that all users' workstations should have the same network drives, printers, and configurations. Which of the following should the administrator use to accomplish this task? A. Network and Sharing Center B. net use C. User Accounts D. regedit E. Group Policy  Correct Answer: E
The courts determined that a cybercrimes case could no longer be prosecuted due to the agency's handling of evidence. Which of the following was MOST likely violated during the investigation? A. Open-source software B. EULA C. Chain of custody D. AUP Â Correct Answer: C
A user connected an external hard drive but is unable to see it as a destination to save files. Which of the following tools will allow the drive to be formatted? A. Disk Management B. Device Manager C. Disk Cleanup D. Disk Defragmenter  Correct Answer: A
A user reports a virus is on a P A. The user installs additional real-time protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue? B. Uninstall one antivirus software program and install a different one. C. Launch Windows Update, and then download and install OS updates. D. Activate real-time protection on both antivirus software programs. E. Enable the quarantine feature on both antivirus software programs. F. Remove the user-installed antivirus software program. Â Correct Answer: E
Which of the following best describes when to use the YUM command in Linux? A. To add functionality B. To change folder permissions C. To show documentation D. To list file contents  Correct Answer: A
A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections? A. Disable System Restore. B. Educate the end user. C. Install the latest OS patches. D. Clean the environment preinstallation. Â Correct Answer: B
Which of the following would MOST likely be used to extend the life of a device? A. Battery backup B. Electrostatic discharge mat C. Proper ventilation D. Green disposal  Correct Answer: C
A technician is reimaging a desktop P A. The technician connects the PC to the network and powers it on. The technician attempts to boot the computer via the NIC to image the computer, but this method does not work. Which of the following is the MOST likely reason the computer is unable to boot into the imaging system via the network? B. The computer's CMOS battery failed. C. The computer's NIC is faulty. D. The PXE boot option has not been enabled. E. The Ethernet cable the technician is using to connect the desktop to the network is faulty. Â Correct Answer: C
Which of the following features allows a technician to configure policies in a Windows 10 Professional desktop? A. gpedit B. gpmc C. gpresult D. gpupdate  Correct Answer: A
A technician is trying to encrypt a single folder on a P A. Which of the following should the technician use to accomplish this task? B. FAT32 C. exFAT D. BitLocker E. EFS Â Correct Answer: D
A small-office customer needs three PCs to be configured in a network with no server. Which of the following network types is the customer's BEST choice for this environment? A. Workgroup network B. Public network C. Wide area network D. Domain network  Correct Answer: A
Which of the following common security vulnerabilities can be mitigated by using put validation? A. Brute-force attack B. Cross-site scripting C. SQL injection D. Cross-site request forgery  Correct Answer: C
A company is looking for a solution that provides a backup for all data on the system while providing the lowest impact to the network. Which of the following backup types will the company MOST likely select? A. Off-site B. Synthetic C. Full D. Differential  Correct Answer: B
A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used? A. RDP B. VPN C. SSH D. MSRA Â Correct Answer: D
A user's iPhone was permanently locked alter several failed login attempts. Which of the following will restore access to the device? A. Fingerprint and pattern B. Facial recognition and PIN code C. Primary account and password D. Secondary account and recovery code  Correct Answer: C
Which of the following macOS utilities uses AES-128 to encrypt the startup disk? A. fdisk B. Diskpart C. Disk Utility D. FileVault  Correct Answer: D
Every time a user tries to open the organization's proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the issue? (Choose two.) A. Uninstalling the application B. Gaining root access to the tablet C. Resetting he web browser cache D. Deleting the application cache E. Clearing the application storage F. Disabling mobile device management  Correct Answer: DE
A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the issue? A. Screen-sharing software B. Secure shell C. Virtual private network D. File transfer software  Correct Answer: A
A technician needs to add an individual as a local administrator on a Windows home P A. Which of the following utilities would the technician MOST likely use? B. Settings > Personalization C. Control Panel > Credential Manager D. Settings > Accounts > Family and Other Users E. Control Panel > Network and Sharing Center  Correct Answer: C
A customer calls a service support center and begins yelling at a technician about a feature for a product that is not working to the customer's satisfaction. This feature is not supported by the service support center and requires a field technician to troubleshoot. The customer continues to demand service. Which of the following is the BEST course of action for the support center representative to take? A. Inform the customer that the issue is not within the scope of this department. B. Apologize to the customer and escalate the issue to a manager. C. Ask the customer to explain the issue and then try to fix it independently. D. Respond that the issue is something the customer should be able to fix. Â Correct Answer: B
A Windows administrator is creating user profiles that will include home directories and network printers for several new users. Which of the following is the MOST efficient way for the technician to complete this task? A. Access control B. Authentication application C. Group Policy D. Folder redirection  Correct Answer: C
A user reported that a laptop's screen turns off very quickly after sitting for a few moments and is also very dim when not plugged in to an outlet. Everything else seems to be functioning normally. Which of the following Windows settings should be configured? A. Power Plans B. Hibernate C. Sleep/Suspend D. Screensaver  Correct Answer: A
A user's corporate laptop with proprietary work information was stolen from a coffee shop. The user logged in to the laptop with a simple password, and no other security mechanisms were in place. Which of the following would MOST likely prevent the stored data from being recovered? A. Biometrics B. Full disk encryption C. Enforced strong system password D. Two-factor authentication  Correct Answer: B
A user is receiving repeated pop-up advertising messages while browsing the internet. A malware scan is unable to locate the source of an infection. Which of the following should the technician check NEXT? A. Windows updates B. DNS settings C. certificate store D. Browser plug-ins  Correct Answer: D
A technician is troubleshooting boot times for a user. The technician attempts to use MSconfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items? A. msinfo32 B. perfmon C. regedit D. taskmgr  Correct Answer: D
A systems administrator is experiencing issues connecting from a laptop to the corporate network using PKI. Which of the following tools can the systems administrator use to help remediate the issue? A. certmgr.msc B. mscontig.exe C. lusrmgr.msc D. perfmon.msc  Correct Answer: A
A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected? A. Home B. Pro C. Pro for Workstations D. Enterprise  Correct Answer: D
A system dives nearly full, and a technician needs to free up some space. Which of the following tools should the technician use? A. Disk Cleanup B. Resource Monitor C. Disk Defragment D. Disk Management  Correct Answer: A
A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device? A. EFS B. GPT C. MBR D. FAT32 Â Correct Answer: B
A developer receives the following error while trying to install virtualization software on a workstation: VTx not supported by system - Which of the following upgrades will MOST likely x the issue? A. Processor B. Hard drive C. Memory D. Video card Correct Answer: Â
The screen on a user's mobile device is not autorotating even after the feature has been enabled and the device has been restarted. Which of the following should the technician do NEXT to troubleshoot the issue? A. Calibrate the phone sensors. B. Enable the touchscreen. C. Reinstall the operating system. D. Replace the screen. Â Correct Answer: A
A technician received a call from a user who clicked on a web advertisement. Now, every time the user moves the mouse, a pop-up displays across the monitor. Which of the following procedures should the technician perform? A. Boot into safe mode. B. Perform a malware scan. C. Restart the machine. D. Reinstall the browser. Â Correct Answer: A
A technician is attempting to mitigate micro power outages, which occur frequently within the area of operation. The outages are usually short, with the longest occurrence lasting five minutes. Which of the following should the technician use to mitigate this issue? A. Surge suppressor B. Battery backup C. CMOS battery D. Generator backup  Correct Answer: B
A user's permissions are limited to read on a shared network folder using NTFS security settings. Which of the following describes this type of security control? A. SMS B. MFA C. ACL D. MDM Â Correct Answer: C
A user contacts a technician about an issue with a laptop. The user states applications open without being launched and the browser redirects when trying to go tofficertain websites. Which of the following is MOST likely the cause of the user's issue? A. Keylogger B. Cryptominers C. Virus D. Malware  Correct Answer: D
A user attempts to install additional software and receives a UAC prompt. Which of the following is the BEST way to resolve this issue? A. Add a user account to the local administrator's group. B. configure Windows Defender Firewall to allow access to all networks. C. Create a Microsoft account. D. Disable the guest account. Â Correct Answer: A
Which of the following security methods supports the majority of current Wi-Fi-capable devices without sacrificing security? A. WPA3 B. MAC filtering C. RADIUS D. TACACS+ Â Correct Answer: B
A user is unable to access a web-based application. A technician verifies the computer cannot access any web pages at all. The computer obtains an IP address from the DHCP server. Then, the technician verifies the user can ping localhost, the gateway, and known IP addresses on the internet and receive a response. Which of the following is the MOST likely reason for the issue? A. A firewall is blocking the application. B. The wrong VLAN was assigned. C. The incorrect DNS address was assigned. D. The browser cache needs to be cleared. Â Correct Answer: C
Which of the following threats will the use of a privacy screen on a computer help prevent? A. Impersonation B. Shoulder sur ng C. Whaling D. Tailgating  Correct Answer: B
A user is unable to access a website, which is widely used across the organization, and receives the following error message: The security certificate presented by this website has expired or is not yet valid. The technician confirms the website works when accessing it from another computer but not from the user's computer. Which of the following should the technician perform NEXT to troubleshoot the issue? A. Reboot the computer. B. Reinstall the OS. C. configure a static IP. D. Check the computer's date and time. Correct Answer: Â
A technician needs to override DNS and redirect IP addresses and URLs to different locations. Which of the following should the technician do? A. Install signal repeaters. B. Edit the hosts file. C. configure the firewall. D. Enable port forwarding. Â Correct Answer: B
A company needs employees who work remotely to have secure access to the corporate intranet. Which of the following should the company implement? A. Password-protected Wi-Fi B. Port forwarding C. Virtual private network D. Perimeter network  Correct Answer: C
Which of the following operating systems can allow users to have access to the source code, can host various server applications, and can be command line only? A. Windows B. macOS C. Linux D. Chrome OS Correct Answer: Â
A technician is investigating options to secure a small office wireless network. One requirement is to allow automatic logins to the network using certificates instead of passwords. Which of the following should the wireless solution have in order to support this feature? A. RADIUS B. AES C. EAP-EKE D. MFA Â Correct Answer: A
A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access? A. Adjust the content filtering. B. Unmap port forwarding. C. Disable unused ports. D. Reduce the encryption strength. Â Correct Answer: A
A technician needs a way to test software without placing company systems at risk. Which of the following features should the technician use to completely achieve this objective? A. Cryptography B. Sandbox C. Perimeter network D. Firewall  Correct Answer: B
A systems administrator notices that a server on the company network has extremely high CPU utilization. Upon further inspection, the administrator sees that the server is consistently communicating with an IP address that is traced back to a company that awards digital currency for salving hash algorithms. Which of the following was MOST likely used to compromise the server? A. Keylogger B. Ransomware C. Boot sector virus D. Cryptomining malware Correct Answer: Â
A manager called the help desk to ask for assistance with creating a more secure environment for the finance department, which resides in a non- domain environment. Which of the following would be the BEST method to protect against unauthorized use? A. Implementing password expiration B. Restricting user permissions C. Using screen locks D. Disabling unnecessary services  Correct Answer: B
A computer on a corporate network has a malware infection. Which of the following would be the BEST method for returning the computer to service? A. Scanning the system with a Linux live disc, ashing the BIOS, and then returning the computer to service B. Flashing the BIOS, reformatting the drive, and then reinstalling the OS C. Degaussing the hard drive, ashing the BIOS, and then reinstalling the OS D. Reinstalling the OS, ashing the BIOS, and then scanning with on-premises antivirus D Â Correct Answer: B
A Windows workstation that was recently updated with approved system patches shut down instead of restarting. Upon reboot, the technician notices an alert stating the workstation has malware in the root OS folder. The technician promptly performs a System Restore and reboots the workstation, but the malware is still detected. Which of the following BEST describes why the system still has malware? A. A system patch disabled the antivirus protection and host firewall. B. The system updates did not include the latest anti-malware definitions. C. The system restore process was compromised by the malware. D. The malware was installed before the system restore point was created. Â Correct Answer: D
A technician is installing a program from an ISO file. Which of the following steps should the technician take? A. Mount the ISO and run the installation file. B. Copy the ISO and execute on the server. C. Copy the ISO file to a backup location and run the ISO file. D. Unzip the ISO and execute the setup.exe file. Â Correct Answer: A
Which of the following filesystem formats would be the BEST choice to ensure read and write compatibility of USB flash drives across several generations of Microsoft operating systems? A. APFS B. ext4 C. CDFS D. FAT32 Correct Answer: Â
A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8G A. Which of the following is the MOST likely reason this system is not utilizing all the available RAM? B. The system is missing updates. C. The system is utilizing a 32-bit OS. D. The system's memory is failing. E. The system requires BIOS updates. Â Correct Answer: B
Which of the following would cause a corporate-owned iOS device to have an Activation Lock issue? A. A forgotten keychain password B. An employee's Apple ID used on the device C. An operating system that has been jailbroken D. An expired screen unlock code  Correct Answer: B
While staying at a hotel, a user attempts to connect to the hotel Wi-Fi but notices that multiple SSIDs have very similar names. Which of the following social-engineering attacks is being attempted? A. Evil twin B. Impersonation C. Insider threat D. Whaling  Correct Answer: A
Which of the following is the default GUI and file manager in macOS? A. Disk Utility B. Finder C. Dock D. FileVault  Correct Answer: B
A user is no longer able to start the OS on a computer and receives an error message indicating there is no OS found. A technician reviews the audit logs and notes that the user's system posted a S.M. A. R.T. error just days before this issue. Which of the following is the MOST likely cause of this issue? B. Boot order C. Malware D. Drive failure E. Windows updates  Correct Answer: C
The battery life on an employee's new phone seems to be drastically less than expected, and the screen stays on for a very long time after the employee sets the phone down. Which of the following should the technician check FIRST to troubleshoot this issue? (Choose two.) A. Screen resolution B. Screen zoom C. Screen timeout D. Screen brightness E. Screen damage F. Screen motion smoothness  Correct Answer: CD
Which of the following is used to explain issues that may occur during a change implementation? A. Scope change B. End-user acceptance C. Risk analysis D. Rollback plan  Correct Answer: C
Which of the following is an advantage of using WPA2 instead of WPA3? A. Connection security B. Encryption key length C. Device compatibility D. offline decryption resistance  Correct Answer: C
A technician needs to remotely connect to a Linux desktop to assist a user with troubleshooting. The technician needs to make use of a tool natively designed for Linux. Which of the following tools will the technician MOST likely use? A. VNC B. MFA C. MSRA D. RDP Â Correct Answer: A
A technician is preparing to remediate a Trojan virus that was found on a workstation. Which of the following steps should the technician complete BEFORE removing the virus? A. Disable System Restore. B. Schedule a malware scan. C. Educate the end user. D. Run Windows Update. Â Correct Answer: A
Which of the following options should MOST likely be considered when preserving data from a hard drive for forensic analysis? (Choose two.) A. Licensing agreements B. Chain of custody C. Incident management documentation D. Data integrity E. Material safety data sheet F. Retention requirements  Correct Answer: BD
Which of the following would MOST likely be deployed to enhance physical security for a building? (Choose two.) A. Multifactor authentication B. Badge reader C. Personal identification number D. Firewall E. Motion sensor F. Soft token  Correct Answer: BE
A technician, who is working at a local office, has found multiple copies of home edition software installed on computers. Which of the following does this MOST likely violate? A. EULA B. PII C. DRM D. Open-source agreement  Correct Answer: A
A user tries to access commonly used web pages but is redirected to unexpected websites. Clearing the web browser cache does not resolve the issue. Which of the following should a technician investigate NEXT to resolve the issue? A. Enable firewall ACLs. B. Examine the localhost file entries. C. Verify the routing tables. D. Update the antivirus definitions. Â Correct Answer: B
Which of the following features must be configured on a Windows OS desktop in order to encrypt files in a laptop? A. HDD drivers B. BitLocker C. Boot settings D. RAID Â Correct Answer: B
A technician is setting up a newly built computer. Which of the following is the FASTEST way for the technician to install Windows 10? A. Factory reset B. System Restore C. In-place upgrade D. Unattended installation  Correct Answer: D
All the desktop icons on a user's newly issued PC are very large. The user reports that the PC was working ne until a recent software patch was deployed. Which of the following would BEST resolve the issue? A. Rolling back video card drivers B. Restoring the PC to factory settings C. Repairing the Windows profile D. Reinstalling the Windows OS Â Correct Answer: A
A network technician installed a SOHO router for a home office user. The user has read reports about home routers being targeted by malicious actors and then used in DDoS attacks. Which of the following can the technician MOST likely do to defend against this threat? A. Add network content filtering. B. Disable the SSID broadcast. C. configure port forwarding. D. Change the default credentials. Â Correct Answer: D
A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk? A. Requiring employees to enter their usernames and passwords B. Setting up facial recognition for each employee C. Using a PIN and providing it to employees D. Requiring employees to use their ngerprints  Correct Answer: C
A data center is required to destroy SSDs that contain sensitive information. Which of the following is the BEST method to use for the physical destruction of SSDs? A. Wiping B. Low-level formatting C. Shredding D. Erasing  Correct Answer: C
A user reports that the pages flash on the screen two or three times before nally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue? A. Examine the antivirus logs. B. Verify the address bar URL. C. Test the internet connection speed. D. Check the web service status. Â Correct Answer: B
Which of the following script types is used with the Python language by default? A. .ps1 B. .vbs C. .bat D. .py  Correct Answer: D
Which of the following only has a web browser interface? A. Linux B. Microsoft Windows C. iOS D. Chromium  Correct Answer: D
A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST? A. User account status B. Mobile OS version C. Data plan coverage D. Network traffic outages  Correct Answer: C
The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue? A. Data usage limits B. Wi-Fi connection speed C. Status of airplane mode D. System uptime  Correct Answer: A
A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use? A. net use B. set C. mkdir D. rename  Correct Answer: A
A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file? A. Enable promiscuous mode. B. Clear the browser cache. C. Add a new network adapter. D. Reset the network adapter. Â Correct Answer: B
A technician is nalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize? A. DHCP B. SMTP C. DNS D. RDP Â Correct Answer: A
A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines? A. Windows Professional B. Windows Education C. Windows Enterprise D. Windows Home  Correct Answer: D
A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network? A. MSDS B. EULA C. UAC D. AUP Â Correct Answer: D
A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used? A. Cryptominers B. Rootkit C. Spear phishing D. Keylogger  Correct Answer: D
An organization implemented a method of wireless security that requires both a user and the user's computer to be in specific managed groups on the server in order to connect to Wi-Fi. Which of the following wireless security methods BEST describes what this organization implemented? A. TKIP B. RADIUS C. WPA2 D. AES Â Correct Answer: B
A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue? A. taskschd.msc B. eventvwr.msc C. devmgmt.msc D. diskmgmt.msc  Correct Answer: C
Which of the following is used to integrate Linux servers and desktops into Windows Active Directory environments? A. apt-get B. CIFS C. Samba D. grep  Correct Answer: C
Which of the following defines the extent of a change? A. Scope B. Purpose C. Analysis D. Impact  Correct Answer: A
Which of the following should be used to secure a device from known exploits? A. Encryption B. Remote wipe C. Operating system updates D. Cross-site scripting  Correct Answer: C
A technician is securing a new Windows 10 workstation and wants to enable a screensaver lock. Which of the following options in the Windows settings should the technician use? A. Ease of Access B. Privacy C. Personalization D. Update and Security  Correct Answer: C
Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data? A. Restore the device to factory settings. B. Uninstall the unapproved application. C. Disable the ability to install applications from unknown sources. D. Ensure the device is connected to the corporate WiFi network. Â Correct Answer: B
A technician is creating a full inventory of the company's IT hardware. Which of the following should the technician use for documentation management? A. Checklist for new user setup B. User information C. Asset tags and IDs D. Procurement life cycle  Correct Answer: C
A systems administrator is creating periodic backups of a folder on a Microsoft Windows machine. The source data is very dynamic, and files are either added or deleted regularly. Which of the following utilities can be used to mirror the source data for the backup? A. copy B. xcopy C. robocopy D. Copy-Item  Correct Answer: C
Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST? A. System time B. IP address C. DNS servers D. Windows updates  Correct Answer: C
A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen fails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue? A. LCD B. Battery C. Accelerometer D. Digitizer  Correct Answer: C
A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT? A. Remove the HDD and then send the computer for repair. B. Check corporate polices for guidance. C. Delete the sensitive information before the computer leaves the building. D. Get authorization from the manager. Â Correct Answer: B
Which of the following macOS features provides the user with a high-level view of all open windows? A. Mission Control B. Finder C. Multiple Desktops D. Spotlight  Correct Answer: A
Which of the following often uses an SMS or third-party application as a secondary method to access a system? A. MFA B. WPA2 C. AES D. RADIUS Â Correct Answer: A
A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security? A. DNS B. IPS C. VPN D. SSH Â Correct Answer: C
A technician receives a call from a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task? A. SSH B. VPN C. VNC D. RDP Â Correct Answer: C
A technician needs to manually set an IP address on a computer that is running macOS. Which of the following commands should the technician use? A. ipconfig B. ifconfig C. arpa D. ping  Correct Answer: B
After a failed update, an application no longer launches and generates the following error message: Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern? A. Device Manager B. Administrator Tools C. Programs and Features D. Recovery  Correct Answer: C
A user receives a call from someone who claims to be from the user's bank and requests information to ensure the user's account is safe. Which of the following social-engineering attacks is the user experiencing? A. Phishing B. Smishing C. Whaling D. Vishing  Correct Answer: D
A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection? A. The Windows 10 desktop has Windows 10 Home installed. B. The Windows 10 desktop does not have DHCP configured. C. The Windows 10 desktop is connected via Wi-Fi. D. The Windows 10 desktop is hibernating. Â Correct Answer: A
A user called the help desk to report an issue with the internet connection speed on a laptop. The technician thinks that background services may be using extra bandwidth. Which of the following tools should the technician use to investigate connections on the laptop? A. nslookup B. net use C. netstat D. net user  Correct Answer: C
Which of the following operating systems is considered closed source? A. Ubuntu B. Android C. CentOS D. OSX Â Correct Answer: D
An internet café has several computers available for public use. Recently, users have reported the computers are much slower than they were the previous week. A technician finds the CPU is at 100% utilization, and antivirus scans report no current infection. Which of the following is MOST likely causing the issue? A. Spyware is redirecting browser searches. B. A cryptominer is verifying transactions. C. Files were damaged from a cleaned virus infection. D. A keylogger is capturing user passwords.  Correct Answer: B
A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the MMC console. Which of the following is the NEXT step the technician should take to resolve the issue? A. Run the antivirus scan. B. Add the required snap-in. C. Restore the system backup. D. Use the administrator console. Â Correct Answer: B
A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing? A. High availability B. Regionally diverse backups C. On-site backups D. Incremental backups  Correct Answer: B
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST? A. Delete the application's cache. B. Check for application updates. C. Roll back the OS update. D. Uninstall and reinstall the application. Â Correct Answer: B
Which of the following physical security controls can prevent laptops from being stolen? A. Encryption B. LoJack C. Multifactor authentication D. Equipment lock E. Bollards  Correct Answer: D
Which of the following should be done NEXT? A. Educate the user on the solution that was performed. B. Tell the user to take time to fix it themselves next time. C. Close the ticket out. D. Send an email to Telecom to inform them of the issue and prevent reoccurrence. Â Correct Answer: A
A technician is upgrading the backup system for documents at a high-volume law rm. The current backup system can retain no more than three versions of full backups before failing. The law rm is not concerned about restore times but asks the technician to retain more versions when possible. Which of the following backup methods should the technician MOST likely implement? A. Full B. Mirror C. Incremental D. Differential  Correct Answer: C
An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product? A. AUP B. EULA C. EOL D. UAC Â Correct Answer: C
A user needs assistance installing software on a Windows PC but will not be in the office. Which of the following solutions would a technician MOST likely use to assist the user without having to install additional software? A. VPN B. MSRA C. SSH D. RDP Â Correct Answer: D
A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week. Which of the following should the technician perform FIRST? A. Escalate the ticket to Tier 2. B. Run a virus scan. C. Utilize a Windows restore point. D. Reimage the computer. Correct Answer: Â
A user receives a notification indicating the antivirus protection on a company laptop is out of date. A technician is able to ping the user's laptop. The technician checks the antivirus parent servers and sees the latest signatures have been installed. The technician then checks the user's laptop and finds the antivirus engine and definitions are current. Which of the following has MOST likely occurred? A. Ransomware B. Failed OS updates C. Adware D. Missing system files  Correct Answer: C
Which of the following wireless security features can be enabled to allow a user to use login credentials to attach to available corporate SSIDs? A. TACACS+ B. Kerberos C. Preshared key D. WPA2/AES Â Correct Answer: B
SIMULATION Welcome to your first day as a Fictional Company, LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue. INSTRUCTIONS Click on individual tickets to see the ticket details. View attachments to determine the problem. Select the appropriate issue from the `Issue' drop-down menu. Then, select the MOST efficient resolution from the `Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your x of the issue from the `Verify/Resolve' drop-down menu. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer: Â
Which of the following would MOST likely be used to change the security settings on a user's device in a domain environment? A. Security groups B. Access control list C. Group Policy D. Login script  Correct Answer: C
HOTSPOT An executive has contacted you through the help-desk chat support about an issue with a mobile device. Assist the executive to help resolve the issue. INSTRUCTIONS Select the MOST appropriate statement for each response. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer: Â
DRAG DROP A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data. INSTRUCTIONS Based on the customer's requirements, connect the customer's devices to the proper outlets. Select the power source for the Surge Protector and UPS. This may require reselecting dropdowns or removing tokens. Each token may only be used once. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer: Â
A user is unable to access files on a work PC after opening a text document. The text document was labeled "URGENT PLEASE REA A. txt - In active folder, .txt file titled urgent please read". Which of the following should a support technician do FIRST? B. Quarantine the host in the antivirus system. C. Run antivirus scan for malicious software. D. Investigate how malicious software was installed. E. Reimage the computer. Â Correct Answer: C
A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license? A. Copy the c:Windowswindows.1ic file over to the machine and restart. B. Redeem the included activation key card for a product key. C. Insert a Windows USB hardware dongle and initiate activation. D. Activate with the digital license included with the device hardware. Â Correct Answer: B
Which of the following is a package management utility for PCs that are running the Linux operating system? A. chmod B. yum C. man D. grep  Correct Answer: B
A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue? A. Tum off airplane mode while at the register. B. Verify that NFC is enabled. C. Connect to the store's Wi-Fi network. D. Enable Bluetooth on the phone. Correct Answer: Â
A technician is investigating unauthorized Wi-Fi access on a customer's home network. Individuals are able to access the customer's Wi-Fi network without a password. Which of the following is the MOST likely reason this situation is occurring? A. Channel utilization is oversubscribed. B. WPA2 exploits are being leveraged. C. The Wi-Fi password is posted on the router. D. The customer has a guest network enabled. Â Correct Answer: D
Which of the following editions of Windows 10 requires reactivation every 180 days? A. Enterprise B. Pro for Workstation C. Home D. Pro  Correct Answer: A
A malicious file was executed automatically when a flash drive was plugged in. Which of the following features would prevent this type of incident? A. Disabling UAC B. Restricting local administrators C. Enabling UPnP D. Turning off AutoPlay  Correct Answer: D
A technician has an external SS A. The technician needs to read and write to an external SSD on both Macs and Windows PCs. Which of the following lesystems is supported by both OS types? B. NTFS C. APFS D. ext4 E. exFAT Â Correct Answer: D
Which of the following is used to identify potential issues with a proposed change prior to implementation? A. Request form B. Rollback plan C. End-user acceptance D. Sandbox testing  Correct Answer: D
A company is retiring old workstations and needs a certificate of destruction for all hard drives. Which of the following would be BEST to perform on the hard drives to ensure the data is unrecoverable? (Choose two.) A. Standard formatting B. Drilling C. Erasing D. Recycling E. Incinerating F. Low-level formatting  Correct Answer: BE
A user needs assistance changing the desktop wallpaper on a Windows 10 computer. Which of the following methods will enable the user to change the wallpaper using a Windows 10 Settings tool? A. Open Settings, select Accounts, select Your info, click Browse, and then locate and open the image the user wants to use as the wallpaper. B. Open Settings, select Personalization, click Browse, and then locate and open the image the user wants to use as the wallpaper. C. Open Settings, select System, select Display, click Browse, and then locate and open the image the user wants to use as the wallpaper. D. Open Settings, select Apps, select Apps & features, click Browse, and then locate and open the image the user wants to use as the wallpaper. Â Correct Answer: B
A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network. Which of the following should the technician do to BEST minimize this issue? A. Disable unused ports. B. Remove the guest network. C. Add a password to the guest network. D. Change the network channel  Correct Answer: C
A macOS user needs to create another virtual desktop space. Which of the following applications will allow the user to accomplish this task? A. Dock B. Spotlight C. Mission Control D. Launchpad  Correct Answer: C
A user's system is infected with malware. A technician updates the anti-malware software and runs a scan that removes the malware. After the user reboots the system, it once again becomes infected with malware. Which of the following will MOST likely help to permanently remove the malware? A. Enabling System Restore B. Educating the user C. Booting into safe mode D. Scheduling a scan  Correct Answer: C
A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data? A. Changing the office's Wi-Fi SSID and password B. Performing a remote wipe on the device C. Changing the user's password D. Enabling remote drive encryption  Correct Answer: B
A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Choose two.) A. Device drivers B. Keyboard backlight settings C. Installed application license keys D. Display orientation E. Target device power supply F. Disabling express charging  Correct Answer: AC
A technician installed an application on a user's desktop and received an error message. Which of the following tools can the technician use to research the error? A. Resource Monitor > CPU > Services B. Task Manager > Processes > Apps C. Event Viewer > Windows Logs > Application D. Device Manager > Computer  Correct Answer: C
A technician is configuring a new Windows laptop. Corporate policy requires that mobile devices make use of full disk encryption at all times. Which of the following encryption solutions should the technician choose? A. Encrypting File System B. File Vault C. BitLocker D. Encrypted LVM Â Correct Answer: C
A small business owner wants to install newly purchased software on all networked PCs. The network is not configured as a domain, and the owner wants to use the easiest method possible. Which of the following is the MOST efficient way for the owner to install the application? A. Use a network share to share the installation files. B. Save software to an external hard drive to install. C. Create an imaging USB for each P D. Install the software from the vendor's website. Â Correct Answer: A
A user reports that text on the screen is too small. The user would like to make the text larger and easier to see. Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool? A. Open Settings, select Devices, select Display, and change the display resolution to a lower resolution option. B. Open Settings, select System, select Display, and change the display resolution to a lower resolution option. C. Open Settings, select System, select Display, and change the Scale and layout setting to a higher percentage. D. Open Settings, select Personalization, select Display, and change the Scale and layout setting to a higher percentage. Â Correct Answer: C
A user is being directed by the help desk to look up a Windows PC's network name so the help desk can use a remote administration tool to assist the user. Which of the following commands would allow the user to give the technician the correct information? (Choose two.) A. ipconfig /all B. hostname C. netstat /? D. nslookup localhost E. arp -a F. ping ::1 Â Correct Answer: AB
Which of the following is a data security standard for protecting credit cards? A. PHI B. NIST C. PCI D. GDPR Â Correct Answer: C
A technician has verified that a user's computer has a virus, and the antivirus software is out of date. Which of the following steps should the technician take NEXT? A. Quarantine the computer. B. Use a previous restore point. C. Educate the end user about viruses. D. Download the latest virus definitions. Â Correct Answer: A
A team of support agents will be using their workstations to store credit card data. Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Choose two.) A. Encryption B. Antivirus C. AutoRun D. Guest accounts E. Default passwords F. Backups  Correct Answer: AB
A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script? A. The instructions from the software company are not being followed. B. Security controls will treat automated deployments as malware. C. The deployment script is performing unknown actions. D. Copying scripts off the internet is considered plagiarism. Â Correct Answer: C
A technician needs to document who had possession of evidence at every step of the process. Which of the following does this process describe? A. Rights management B. Audit trail C. Chain of custody D. Data integrity  Correct Answer: C
A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS is several versions out of date. The user is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the issue? A. The device does not have enough free space to download the OS updates. B. The device needs user confirmation to update to a major release. C. The device is not compatible with the newest version of the OS. D. The device is restricted from updating due to a corporate security policy. Â Correct Answer: A
A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue? A. Default gateway B. Host address C. Name server D. Subnet mask  Correct Answer: C
An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT? A. Perform a risk analysis. B. Implement the deployment. C. Verify end user acceptance. D. Document the lessons learned. Â Correct Answer: C
A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments? A. eventvwr.msc B. perfmon.msc C. gpedit.msc D. devmgmt.msc  Correct Answer: D
Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems? A. Power off the machine. B. Run a full antivirus scan. C. Remove the LAN card. D. Install a different endpoint solution. Â Correct Answer: A
A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received: The Audio Driver is not running. Which of the following will MOST likely resolve the issue? A. compmgmt.msc B. regedit.exe C. explorer.exe D. taskmgr.exe E. gpmc.msc F. services.msc  Correct Answer: F
A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use? A. System B. Indexing Options C. Device Manager D. Programs and Features  Correct Answer: A
A systems administrator is setting up a Windows computer for a new user. Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need? A. Power user account B. Standard account C. Guest account D. Administrator account  Correct Answer: B
A technician downloads a validated security tool and notes the vendor hash of a11e11a1. When the download is complete, the technician again validates the hash, but the value returns as 2a222a2b2. Which of the following is the MOST likely cause of the issue? A. Private-browsing mode B. Invalid certificate C. modified file D. Browser cache  Correct Answer: C
A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task? A. Degaussing B. Low-level formatting C. Recycling D. Shredding  Correct Answer: D
A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process? A. If airplane mode is enabled B. If Bluetooth is disabled C. If NFC is enabled D. If Wi-Fi is enabled E. If location services are disabled  Correct Answer: C
A Chief Executive officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred? A. Brute force B. Zero day C. Denial of service D. On-path  Correct Answer: B
A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT? A. resmon.exe B. msconfig.exe C. dfrgui.exe D. msinfo32.exe  Correct Answer: A
A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user? A. Use the application only on the home laptop because it contains the initial license. B. Use the application at home and contact the vendor regarding a corporate license. C. Use the application on any computer since the user has a license. D. Use the application only on corporate computers. Â Correct Answer: B
A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern? A. Remote wipe B. Anti-malware C. Device encryption D. Failed login restrictions  Correct Answer: D
A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement? A. MSRA B. VNC C. VPN D. SSH Â Correct Answer: C
Which of the following is MOST likely contained in an EULA? A. Chain of custody B. Backup of software code C. Personally identifiable information D. Restrictions of use  Correct Answer: D
A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone. Which of the following is the MOST likely cause? A. The GPS application is installing software updates. B. The GPS application contains malware. C. The GPS application is updating its geospatial map data. D. The GPS application is conflicting with the built-in GPS. Â Correct Answer: B
A user is unable to use any internet-related functions on a smartphone when it is not connected to Wi-Fi. When the smartphone is connected to Wi-Fi, the user can browse the internet and send and receive email. The user is also able to send and receive text messages and phone calls when the smartphone is not connected to Wi-Fi. Which of the following is the MOST likely reason the user is unable to use the internet on the smartphone when it is not connected to Wi-Fi? A. The smartphone's line was not provisioned with a data plan B. The smartphone's SIM card has failed. C. The smartphone's Bluetooth radio is disabled D. The smartphone has too many applications open  Correct Answer: A
A help desk technician runs the following script: Inventory.py. The technician receives the following error message: How do you want to open this file? Which of the following is the MOST likely reason this script is unable to run? A. Scripts are not permitted to run. B. The script was not built for Windows. C. The script requires administrator privileges. D. The runtime environment is not installed. Â Correct Answer: D
A company discovered that numerous computers from multiple geographic locations are sending a very high number of connection requests which is causing the company's web server to become unavailable to the general public. Which of the following attacks is occurring? A. Zero day B. SQL injection C. Cross-site scripting D. Distributed denial of service  Correct Answer: D
A technician suspects the boot disk of a user's computer contains bad sectors. Which of the following should the technician verify in the command prompt to address the issue without making any changes? A. Run sfc / scannow on the drive as the administrator B. Run cleanmgr on the drive as the administrator C. Run chkdsk on the drive as the administrator D. Run dfrgui on the drive as the administrator  Correct Answer: C
A BSOD appears on a user's workstation monitor. The user immediately presses the power button to shut down the PC, hoping to repair the issue. The user then restarts the PC, and the BSOD reappears, so the user contacts the help desk. Which of the following should the technician use to determine the cause? A. Stop code B. Event Viewer C. Services D. System configuration  Correct Answer: A
Which of the following is the STRONGEST wireless configuration? A. WPS B. WPA3 C. WEP D. WMN Â Correct Answer: B
A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet. Which of the following actions should the technician do FIRST? A. Lock all devices in a closet. B. Ensure all devices are from the same manufacturer. C. Change the default administrative password. D. Install the latest operating system and patches. Â Correct Answer: C
While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT? A. Send a quick message regarding the delay to the next customer. B. Cut the current customer's time short and rush to the next customer. C. Apologize to the next customer when arriving late. D. Arrive late to the next meeting without acknowledging the time. Â Correct Answer: A
A user connected a laptop to a wireless network and was tricked into providing log-in credentials for a website. Which of the following threats was used to carry out the attack? A. Zero day B. Vishing C. DDoS D. Evil twin  Correct Answer: D
A user is attempting to browse the internet using Internet Explorer. When trying to load a familiar web page, the user is unexpectedly redirected to an unfamiliar website. Which of the following would MOST likely solve the issue? A. Updating the operating system B. Changing proxy settings C. Reinstalling the browser D. Enabling port forwarding  Correct Answer: B
A new service desk is having a difficult time managing the volume of requests. Which of the following is the BEST solution for the department? A. Implementing a support portal B. Creating a ticketing system C. Commissioning an automated callback system D. Submitting tickets through email  Correct Answer: B
An administrator has submitted a change request for an upcoming server deployment. Which of the following must be completed before the change can be approved? A. Risk analysis B. Sandbox testing C. End user acceptance D. Lessons learned  Correct Answer: A
Which of the following Linux commands would be used to install an application? A. yum B. grep C. ls D. sudo  Correct Answer: A
Which of the following is a consequence of end-of life operating systems? A. Operating systems void the hardware warranty. B. Operating systems cease to function. C. Operating systems no longer receive updates. D. Operating systems are unable to migrate data to the new operating system. Â Correct Answer: C
A network administrator is deploying a client certificate to be used for Wi-Fi access for all devices in an organization. The certificate will be used in conjunction with the user's existing username and password. Which of the following BEST describes the security benefits realized after this deployment? A. Multifactor authentication will be forced for Wi-Fi. B. All Wi-Fi traffic will be encrypted in transit. C. Eavesdropping attempts will be prevented. D. Rogue access points will not connect. Â Correct Answer: A
A macOS user reports seeing a spinning round cursor on a program that appears to be frozen. Which of the following methods does the technician use to force the program to close in macOS? A. The technician presses the Ctrl+Alt+Del keys to open the Force Quit menu, selects the frozen application in the list, and clicks Force Quit. B. The technician clicks on the frozen application and presses and holds the Esc key on the keyboard for 10 seconds which causes the application to force quit. C. The technician opens Finder, navigates to the Applications folder, locates the application that is frozen in the list, right-clicks on the application, and selects the Force Quit option. D. The technician opens the Apple icon menu, selects Force Quit, selects the frozen application in the list, and clicks Force Quit. Â Correct Answer: D
A user in a corporate office reports the inability to connect to any network drives. No other users have reported this issue. Which of the following is the MOST likely reason the user is having this issue? A. The user is not connected to the VPN. B. The file server is offline. C. A low battery is preventing the connection. D. The log-in script failed. Â Correct Answer: D
A technician is tasked with configuring a computer for a visually impaired user. Which of the following utilities should the technician use? A. Device Manager B. System C. Ease of Access Center D. Programs and Features  Correct Answer: C
A user received the following error upon visiting a banking website: The security certificate presented by this website was issued for a different website's address. A technician should instruct the user to: A. clear the browser cache and contact the bank. B. close out of the site and contact the bank. C. continue to the site and contact the bank D. update the browser and contact the bank. Â Correct Answer: B
A technician connects an additional monitor to a PC using a USB port. The original HDMI monitor is mounted to the left of the new monitor. When moving the mouse to the right from the original monitor to the new monitor, the mouse stops at the end of the screen on the original monitor. Which of the following will allow the mouse to correctly move to the new monitor? A. Rearranging the monitor's position in display settings B. Swapping the cables for the monitors C. Using the Ctrl+Alt+=> to correct the display orientation D. Updating the display drivers for the video card  Correct Answer: A
The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users? A. Requiring strong passwords B. Disabling cached credentials C. Requiring MFA to sign on D. Enabling BitLocker on all hard drives  Correct Answer: D
A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement? A. WPS B. TKIP C. WPA3 D. WEP Â Correct Answer: C
After returning from vacation, a user is unable to connect to the network at the corporate office. Windows allows the user to log in; however, no internal or external websites are accessible when running a browser. The user's expected network shares are unreachable, and all websites attempted return the message, `Hmm, we can't reach this page.` Which of the following is the MOST likely cause of this issue? A. The user's password expired while on vacation. B. The user clicked on a malicious email. C. The user connected to a captive portal while traveling. D. The user enabled airplane mode. Â Correct Answer: D
Which of the following file extensions are commonly used to install applications on a macOS machine? (Choose three.) A. .mac B. .pkg C. .deb D. .dmg E. .msi F. .appx G. .app H. .apk  Correct Answer: BDG
A suite of security applications was installed a few days ago on a user's home computer. The user reports that the computer has been running slowly since the installation. The user notices the hard drive activity light is constantly solid. Which of the following should be checked FIRST? A. Services in Control Panel to check for overutilization B. Performance Monitor to check for resource utilization C. System File Checker to check for modified Windows files D. Event Viewer to identify errors  Correct Answer: B
A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue? A. Bridge the LAN connection between the laptop and the desktop. B. Set the laptop configuration to DHCP to prevent conflicts. C. Remove the static IP configuration from the desktop. D. Replace the network card in the laptop, as it may be defective. Â Correct Answer: C
A field technician applied a Group Policy setting to all the workstations in the network. This setting forced the workstations to use a specific SNTP server. Users are unable to log in now. Which of the following is the MOST likely cause of this issue? A. The SNTP server is offline. B. A user changed the time zone on a local machine. C. The Group Policy setting has disrupted domain authentication on the system. D. The workstations and the authentication server have a system clock difference. Â Correct Answer: D
A user is having issues with document-processing software on a Windows workstation. Other users that log in to the same device do not have the same issue. Which of the following should a technician do to remediate the issue? A. Roll back the updates. B. Increase the page file. C. Update the drivers. D. Rebuild the profile. Â Correct Answer: D
A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore. Which of the following would BEST accomplish this task? A. Differential backup B. Off-site backup C. Incremental backup D. Full backup  Correct Answer: A
Which of the following is the MOST basic version of Windows that includes BitLocker? A. Home B. Pro C. Enterprise D. Pro for Workstations  Correct Answer: B
A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the user's account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the: A. acceptable use policy. B. regulatory compliance requirements. C. non-disclosure agreement. D. incident response procedures. Â Correct Answer: A
A Windows user reported that a pop-up indicated a security issue. During inspection, an antivirus system identified malware from a recent download, but it was unable to remove the malware. Which of the following actions would be BEST to remove the malware while also preserving the user's files? A. Run the virus scanner in an administrative mode. B. Reinstall the operating system. C. Reboot the system in safe mode and rescan. D. Manually delete the infected files. Â Correct Answer: C
A technician received a call stating that all files in a user's documents folder appear to be changed, and each of the files now has a .lock file extension. Which of the following actions is the FIRST step the technician should take? A. Run a live disk clone. B. Run a full antivirus scan. C. Use a batch file to rename the files. D. Disconnect the machine from the network. Â Correct Answer: D
A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation? A. Installer_x64.exe B. Installer_Files.zip C. Installer_32.msi D. Installer_x86.exe E. Installer_Win10Enterprise.dmg  Correct Answer: D
A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT? A. Advise the user to run a complete system scan using the OS anti-malware application. B. Guide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present. C. Have the user check for recently installed applications and outline those installed since the link in the email was clicked. D. Instruct the user to disconnect the Ethernet connection to the corporate network. Â Correct Answer: D
A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario? A. PIN-based login B. Quarterly password changes C. Hard drive encryption D. A physical laptop lock  Correct Answer: C
A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue? A. Remove the microphone from the USB hub and plug it directly into a USB port on the P B. Enable the microphone under Windows Privacy settings to allow desktop applications to access it. C. Delete the microphone from Device Manager and scan for new hardware. D. Replace the USB microphone with one that uses a traditional 3.5mm plug. Â Correct Answer: B
A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue? A. A duplicate IP address has been issued to the user's desktop. B. The HDD of the OS is failing. C. The network cable has become disconnected. D. Malware has infected the system. Â Correct Answer: C
A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue? A. Deleting the browser history B. Clearing the cache C. Enabling private mode browsing D. Enabling ad blocking  Correct Answer: B
A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient? A. Golden image B. Remote network install C. In-place upgrade D. Clean install  Correct Answer: C
Which of the following command-line tools will delete a directory? A. md B. del C. dir D. rd E. cd  Correct Answer: D
A wireless network is set up, but it is experiencing some interference from other nearby SSIDs. Which of the following can BEST resolve the interference? A. Changing channels B. Modifying the wireless security C. Disabling the SSID broadcast D. Changing the access point name  Correct Answer: A
A technician is troubleshooting a computer with a suspected short in the power supply. Which of the following is the FIRST step the technician should take? A. Put on an ESD strap. B. Disconnect the power before servicing the P C. Place the PC on a grounded work bench. D. Place components on an ESD mat. Â Correct Answer: B
A user rotates a cell phone horizontally to read emails, but the display remains vertical, even though the settings indicate autorotate is on. Which of the following will MOST likely resolve the issue? A. Recalibrating the magnetometer B. Recalibrating the compass C. Recalibrating the digitizer D. Recalibrating the accelerometer  Correct Answer: D
A systems administrator is tasked with configuring desktop systems to use a new proxy server that the organization has added to provide content filtering. Which of the following Windows utilities is the BEST choice for accessing the necessary configuration to complete this goal? A. Security and Maintenance B. Network and Sharing Center C. Windows Defender Firewall D. Internet Options  Correct Answer: D
A Microsoft Windows PC needs to be set up for a user at a large corporation. The user will need access to the corporate domain to access email and shared drives. Which of the following versions of Windows would a technician MOST likely deploy for the user? A. Windows Enterprise Edition B. Windows Professional Edition C. Windows Server Standard Edition D. Windows Home Edition  Correct Answer: A
An analyst needs GUI access to server software running on a macOS server. Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation? A. RDP through RD Gateway B. Apple Remote Desktop C. SSH access with SSH keys D. VNC with username and password  Correct Answer: D
An Android user contacts the help desk because a company smartphone failed to complete a tethered OS update. A technician determines there are no error messages on the device. Which of the following should the technician do NEXT? A. Verify all third-party applications are disabled. B. Determine if the device has adequate storage available. C. Check if the battery is su ciently charged. D. confirm a strong internet connection is available using Wi-Fi or cellular data. Â Correct Answer: B
A technician just completed a Windows 10 installation on a PC that has a total of 16GB of RAM. The technician notices the Windows OS has only 4GB of RAM available for use. Which of the following explains why the OS can only access 4GB of RAM? A. The UEFI settings need to be changed. B. The RAM has compatibility issues with Windows 10. C. Some of the RAM is defective. D. The newly installed OS is x86. Â Correct Answer: D
A call center handles inquiries into billing issues for multiple medical facilities. A security analyst notices that call center agents often walk away from their workstations, leaving patient data visible for anyone to see. Which of the following should a network administrator do to BEST prevent data theft within the call center? A. Encrypt the workstation hard drives. B. Lock the workstations after five minutes of inactivity. C. Install privacy screens. D. Log off the users when their workstations are not in use. Â Correct Answer: B
An organization's Chief Financial officer (CFO) is concerned about losing access to very sensitive, legacy, unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years. Which of the following backup methods would BEST meet the requirements? A. A daily, incremental backup that is saved to the corporate file server B. An additional, secondary hard drive in a mirrored RAID configuration C. A full backup of the data that is stored off site in cold storage D. Weekly, differential backups that are stored in a cloud-hosting provider  Correct Answer: C
A police officer often leaves a workstation for several minutes at a time. Which of the following is the BEST way the officer can secure the workstation quickly when walking away? A. Use a key combination to lock the computer when leaving. B. Ensure no unauthorized personnel are in the area. C. configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity. D. Turn off the monitor to prevent unauthorized visibility of information. Â Correct Answer: A
A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware? A. Convert the PC from a DHCP assignment to a static IP address. B. Run a speed test to ensure the advertised speeds are met C. Test all network sharing and printing functionality the customer uses. D. Change the default passwords on new network devices. Â Correct Answer: D
While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues. Which of the following is MOST likely the cause of this issue? A. A bad antivirus signature update was installed. B. A router was misconfigured and was blocking traffic. C. An upstream internet service provider was apping. D. The time or date was not in sync with the website. Â Correct Answer: D
Which of the following data is MOST likely to be regulated? A. Name in a phone book B. Name on a medical diagnosis C. Name on a job application D. Name on an employer's website  Correct Answer: B
A company is deploying mobile phones on a one-to-one basis, but the IT manager is concerned that users will root/jailbreak their phones. Which of the following technologies can be implemented to prevent this issue? A. Signed system images B. Antivirus C. SSO D. MDM Â Correct Answer: D
A technician is setting up a conference room computer with a script that boots the application on log-in. Which of the following would the technician use to accomplish this task? (Choose two.) A. File Explorer B. Startup Folder C. System Information D. Programs and Features E. Task Scheduler F. Device Manager  Correct Answer: BE
A systems administrator needs to reset a user's password because the user forgot it. The systems administrator creates the new password and wants to further protect the user's account. Which of the following should the systems administrator do? A. Require the user to change the password at the next log-in B. Disallow the user from changing the password. C. Disable the account. D. Choose a password that never expires. Â Correct Answer: A
A technician downloaded software from the Internet that required the technician to scroll through a text box and at the end of the text box, click a button labeled Accept. Which of the following agreements is MOST likely in use? A. DRM B. NDA C. EULA D. MOU Â Correct Answer: C
A department has the following technical requirements for a new application: Quad Core processor - 250GB of hard drive space 6GB of RAM Touch screens - The company plans to upgrade from a 32-bit Windows OS to a 64-bit OS. Which of the following will the company be able to fully take advantage of after the upgrade? A. CPU B. Hard drive C. RAM D. Touch screen  Correct Answer: C
An Android user reports that when attempting to open the company's proprietary mobile application, it immediately closes. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST? A. Uninstall and reinstall the application. B. Reset the phone to factory settings. C. Install an alternative application with similar functionality. D. Clear the application cache. Â Correct Answer: D
A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in to the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools. Which of the following is the MOST likely cause of the issue? A. Time drift B. Dual in-line memory module failure C. Application crash D. Filesystem errors  Correct Answer: A
A user reports that a workstation is operating sluggishly. Several other users operate on the same workstation and have reported that the workstation is operating normally. The systems administrator has validated that the workstation functions normally. Which of the following steps should the systems administrator most likely attempt NEXT? A. Increase the paging file size. B. Run the chkdsk command. C. Rebuild the user's profile. D. Add more system memory. E. Defragment the hard drive. Â Correct Answer: C
A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network. Which of the following configurations should the technician employ to achieve this goal? A. configure the network as private. B. Enable a proxy server. C. Grant the network administrator role to the user. D. Create a shortcut to public documents. Â Correct Answer: A
Which of the following is a proprietary Cisco AAA protocol? A. TKIP B. AES C. RADIUS. D. TACACS+ Â Correct Answer: D
A technician is asked to resize a partition on the internal storage drive of a computer running macOS. Which of the followings tools should the technician use to accomplish this task? A. Console B. Disk Utility C. Time Machine D. FileVault  Correct Answer: B
A desktop specialist needs to prepare a laptop running Windows 10 for a newly hired employee. Which of the following methods should the technician use to refresh the laptop? A. Internet-based upgrade B. Repair installation C. Clean install D. USB repair E. In-place upgrade  Correct Answer: C
A user reports that a PC seems to be running more slowly than usual. A technician checks system resources, but disk, CPU, and memory usage seem to be ne. The technician sees that GPU temperature is extremely high. Which of the following types of malware is MOST likely to blame? A. Spyware B. Cryptominer C. Ransomware D. Boot sector virus  Correct Answer: B
A user is experiencing frequent malware symptoms on a Windows workstation. The user has tried several times to roll back the state, but the malware persists. Which of the following would MOST likely resolve the issue? A. Quarantining system files B. Reimaging the workstation C. Encrypting the hard drive D. Disabling TLS 1.0 support  Correct Answer: B
A change advisory board did not approve a requested change due to the lack of alternative actions if implementation failed. Which of the following should be updated before requesting approval again? A. Scope of change B. Risk level C. Rollback plan D. End user acceptance  Correct Answer: C
During a recent ight, an executive unexpectedly received several dog and cat pictures while trying to watch a movie via in- ight Wi-Fi on an iPhone. The executive has no records of any contacts sending pictures like these and has not seen these pictures before. To BEST resolve this issue, the executive should: A. set AirDrop so that transfers are only accepted from known contacts. B. completely disable all wireless systems during the ight. C. discontinue using iMessage and only use secure communication applications. D. only allow messages and calls from saved contacts. Â Correct Answer: A
A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked ne yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning? A. Spam filter installation B. Invalid registry settings C. Malware infection D. Operating system update  Correct Answer: D
An organization is centralizing support functions and requires the ability to support a remote user's desktop. Which of the following technologies will allow a technician to see the issue along with the user? A. RDP B. VNC C. SSH D. VPN Â Correct Answer: B
A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers. Which of the following BEST addresses this need? A. Guards B. Bollards C. Motion sensors D. Access control vestibule  Correct Answer: B
Which of the following provide the BEST way to secure physical access to a data center server room? (Choose two.) A. Biometric lock B. Badge reader C. USB token D. Video surveillance E. Locking rack F. Access control vestibule  Correct Answer: AB
After a company installed a new SOHO router, customers were unable to access the company-hosted public website. Which of the following will MOST likely allow customers to access the website? A. Port forwarding B. Firmware updates C. IP filtering D. Content filtering  Correct Answer: A
Which of the following Wi-Fi protocols is the MOST secure? A. WPA3 B. WPA-AES C. WEP D. WPA-TKIP Â Correct Answer: A
Which of the following is the proper way for a technician to dispose of used printer consumables? A. Proceed with the custom manufacturer's procedure. B. Proceed with the disposal of consumables in standard trash receptacles. C. Empty any residual Ink or toner from consumables before disposing of them in a standard recycling bin. D. Proceed with the disposal of consumables in standard recycling bins. Â Correct Answer: A
A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others. Which of the following applications should the technician use to assist the user with hiding the file? A. Device Manager B. Indexing Options C. File Explorer D. Administrative Tools  Correct Answer: C
A user is configuring a new SOHO Wi-Fi router for the first time. Which of the following settings should the user change FIRST? A. Encryption B. Wi-Fi channel C. Default passwords D. Service set identifier  Correct Answer: C
A technician has spent hours trying to resolve a computer issue for the company's Chief Executive officer (CEO). The CEO needs the device returned as soon as possible. Which of the following step should the technician take NEXT? A. Continue researching the issue. B. Repeat the iterative processes. C. Inform the CEO the repair will take a couple of weeks. D. Escalate the ticket. Â Correct Answer: D
Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence? A. Acceptable use B. Chain of custody C. Security policy D. Information management  Correct Answer: B
A technician is configuring a SOHO device. Company policy dictates that static IP addresses cannot be used. The company wants the server to maintain the same IP address at all times. Which of the following should the technician use? A. DHCP reservation B. Port forwarding C. DNS A record D. NAT Â Correct Answer: A
Security software was accidentally uninstalled from all servers in the environment. After requesting the same version of the software be reinstalled, the security analyst learns that a change request will need to be lled out. Which of the following is the BEST reason to follow the change management process in this scenario? A. Owners can be noti ed a change is being made and can monitor it for performance impact. B. A risk assessment can be performed to determine if the software is needed. C. End users can be aware of the scope of the change. D. A rollback plan can be implemented in case the software breaks an application. Â Correct Answer: A
Once weekly, a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day. Which of the following solutions would be the MOST efficient, allowing for parallel execution of the Linux application and Windows applications? A. Install and run Linux and the required application in a PaaS cloud environment. B. Install and run Linux and the required application as a virtual machine installed under the Windows OS. C. Use a swappable drive bay for the boot drive and install each OS with applications on its own drive. Swap the drives as needed. D. Set up a dual boot system by selecting the option to install Linux alongside Windows. Â Correct Answer: B
A user connects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station? A. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never. B. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never. C. Within the Power Options of the Control Panel utility, select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never. D. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged In category to Do Nothing. Â Correct Answer: D
A user attempts to open some files, but a message appears stating that the files are encrypted. The user was able to access these files before without receiving this message, and no changes have been made within the company. Which of the following has infected the computer? A. Cryptominer B. Phishing C. Ransomware D. Keylogger  Correct Answer: C
A user has requested help setting up the fingerprint reader on a Windows 10 laptop. The laptop is equipped with a fingerprint reader and is joined to a domain. Group Policy enables Windows Hello on all computers in the environment. Which of the following options describes how to set up Windows Hello Fingerprint for the user? A. Navigate to the Control Panel utility, select the Security and Maintenance submenu, select Change Security and Maintenance settings, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. B. Navigate to the Windows 10 Settings menu, select the Accounts submenu, select Sign-in options, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. C. Navigate to the Windows 10 Settings menu, select the Update & Security submenu, select Windows Security, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. D. Navigate to the Control Panel utility, select the Administrative Tools submenu, select the user account in the list, select Windows Hello Fingerprint, and have the user place a fingerprint on the fingerprint reader repeatedly until Windows indicates setup is complete. Â Correct Answer: B
A technician is replacing the processor in a desktop computer. Prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Choose two.) A. Utilizing an ESD strap B. Disconnecting the computer from the power source C. Placing the PSU in an antistatic bag D. Ensuring proper ventilation E. Removing dust from the ventilation fans F. Ensuring equipment is grounded  Correct Answer: AB
An architecture rm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software's cloud server. Which of the following is MOST likely to be of concern to the IT manager? A. All updated software must be tested with all system types and accessories. B. Extra technician hours must be budgeted during installation of updates. C. Network utilization will be significantly increased due to the size of CAD files. D. Large update and installation files will overload the local hard drives. Â Correct Answer: C
A user wants to set up speech recognition on a P A. In which of the following Windows Settings tools can the user enable this option? B. Language C. System D. Personalization E. Ease of Access  Correct Answer: D
Someone who is fraudulently claiming to be from a reputable bank calls a company employee. Which of the following describes this incident? A. Pretexting B. spoofing C. Vishing D. Scareware  Correct Answer: C
A user reports that antivirus software indicates a computer is infected with viruses. The user thinks this happened while browsing the internet. The technician does not recognize the interface with which the antivirus message is presented. Which of the following is the NEXT step the technician should take? A. Shut down the infected computer and swap it with another computer. B. Investigate what the interface is and what triggered it to pop up. C. Proceed with initiating a full scan and removal of the viruses using the presented interface. D. Call the phone number displayed in the interface of the antivirus removal tool. Â Correct Answer: B
The network was breached over the weekend. System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack. Which of the following would BEST mitigate this threat? A. Encryption at rest B. Account lockout C. Automatic screen lock D. Antivirus  Correct Answer: B
A technician found that an employee is mining cryptocurrency on a work desktop. The company has decided that this action violates its guidelines. Which of the following should be updated to reflect this new requirement? A. MDM B. EULA C. IRP D. AUP Â Correct Answer: D
A user reports a PC is running slowly. The technician suspects it has a badly fragmented hard drive. Which of the following tools should the technician use? A. resmon.exe B. msconfig.exe C. dfrgui.exe D. msinfo32.exe  Correct Answer: C
A company has just refreshed several desktop PCs. The hard drives contain PII. Which of the following is the BEST method to dispose of the drives? A. Drilling B. Degaussing C. Low-level formatting D. Erasing/wiping  Correct Answer: B
Which of the following is the MOST cost-effective version of Windows 10 that allows remote access through Remote Desktop? A. Home B. Pro for Workstations C. Enterprise D. Pro  Correct Answer: D
A technician is investigating an employee's smartphone that has the following symptoms: The device is hot, even when it is not in use. Applications crash, especially when others are launched. Certain applications, such as GPS, are in portrait mode when they should be in landscape mode. Which of the following can the technician do to MOST likely resolve these issues with minimal impact? (Choose two.) A. Turn on autorotation. B. Activate airplane mode. C. Close unnecessary applications. D. Perform a factory reset. E. Update the device's operating system. F. Reinstall the applications that have crashed. Â Correct Answer: AC
A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night. Which of the following is the FIRST step in troubleshooting? A. Install alternate open-source software in place of the applications with issues. B. Run both CPU and memory tests to ensure that all hardware functionality is normal. C. Check for any installed patches and roll them back one at a time until the issue is resolved. D. Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications. Â Correct Answer: C
Which of the following could be used to implement secure physical access to a data center? A. Geofence B. Alarm system C. Badge reader D. Motion sensor  Correct Answer: C
The Chief Executive officer at a bank recently saw a news report about a high-profile cybercrime where a remote-access tool that the bank uses for support was also used in this crime. The report stated that attackers were able to brute force passwords to access systems. Which of the following would BEST limit the bank's risk? (Choose two.) A. Enable multifactor authentication for each support account. B. Limit remote access to destinations inside the corporate network. C. Block all support accounts from logging in from foreign countries. D. configure a replacement remote-access tool for support cases. E. Purchase a password manager for remote-access tool users. F. Enforce account lockouts after five bad password attempts. Â Correct Answer: AF
A user reports a computer is running slow. Which of the following tools will help a technician identify the issue? A. Disk Cleanup B. Group Policy Editor C. Disk Management D. Resource Monitor  Correct Answer: D
A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current work flow? A. Deploy a secondary hard drive with encryption on the appropriate workstation. B. configure a hardened SFTP portal for file transfers between file servers. C. Require files to be individually password protected with unique passwords. D. Enable BitLocker To Go with a password that meets corporate requirements. Â Correct Answer: D
Upon downloading a new ISO, an administrator is presented with the following string: 59d15a16ce90c8ee97fa7c211b7673a8 Which of the following BEST describes the purpose of this string? A. XSS verification B. AES-256 verification C. Hash verification D. Digital signature verification  Correct Answer: C
The command cat comptia.txt was issued on a Linux terminal. Which of the following results should be expected? A. The contents of the text comptia.txt will be replaced with a new blank document. B. The contents of the text comptia.txt would be displayed. C. The contents of the text comptia.txt would be categorized in alphabetical order. D. The contents of the text comptia.txt would be copied to another comptia.txt file. Â Correct Answer: B
A user's mobile phone has become sluggish. A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Choose two.) A. Prevent a device root. B. Disable biometric authentication. C. Require a PIN on the unlock screen. D. Enable developer mode. E. Block a third-party application installation. F. Prevent GPS spoofing. Â Correct Answer: AE
An incident handler needs to preserve evidence for possible litigation. Which of the following will the incident handler MOST likely do to preserve the evidence? A. Encrypt the files. B. Clone any impacted hard drives. C. Contact the cyber insurance company. D. Inform law enforcement. Â Correct Answer: B
A technician is unable to join a Windows 10 laptop to a domain. Which of the following is the MOST likely reason? A. The domain's processor compatibility is not met. B. The laptop has Windows 10 Home installed. C. The laptop does not have an onboard Ethernet adapter. D. The laptop does not have all current Windows updates installed. Â Correct Answer: B
A technician needs to recommend the best backup method that will mitigate ransomware attacks. Only a few files are regularly modified; however, storage space is a concern. Which of the following backup methods would BEST address these concerns? A. Full B. Differential C. Off-site D. Grandfather-father-son  Correct Answer: B
Which of the following OS types provides a lightweight option for workstations that need an easy-to-use, browser-based interface? A. FreeBSD B. Chrome OS C. macOS D. Windows  Correct Answer: B
A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent. Which of the following BEST describes the technician's actions? A. Avoid distractions B. Deal appropriately with customer's con dential material C. Adhere to user privacy policy D. Set and meet timelines  Correct Answer: A
A technician needs to transfer a large number of files over an unreliable connection. The technician should be able to resume the process if the connection is interrupted. Which of the following tools can be used? A. sfc B. chkdsk C. git clone D. robocopy  Correct Answer: D
A company installed a new backup and recovery system. Which of the following types of backups should be completed FIRST? A. Full B. Non-parity C. Differential D. Incremental  Correct Answer: A
A user's smartphone data usage is well above average. The user suspects an installed application is transmitting data in the background. The user would like to be alerted when an application attempts to communicate with the internet. Which of the following BEST addresses the user's concern? A. Operating system updates B. Remote wipe C. Antivirus D. Firewall  Correct Answer: D
A technician has been tasked with installing a workstation that will be used for point-of-sale transactions. The point-of-sale system will process credit cards and loyalty cards. Which of the following encryption technologies should be used to secure the workstation in case of theft? A. Data-in-transit encryption B. File encryption C. USB drive encryption D. Disk encryption  Correct Answer: D
A user contacted the help desk to report pop-ups on a company workstation, indicating the computer has been infected with 137 viruses and payment is needed to remove them. The user thought the company-provided antivirus software would prevent this issue. The help desk ticket states that the user only receives these messages when first opening the web browser. Which of the following steps would MOST likely resolve the issue? (Choose two.) A. Scan the computer with the company-provided antivirus software. B. Install a new hard drive and clone the user's drive to it. C. Deploy an ad-blocking extension to the browser. D. Uninstall the company-provided antivirus software. E. Click the link in the messages to pay for virus removal. F. Perform a reset on the user's web browser. Â Correct Answer: CF
A technician is installing new software on a macOS computer. Which of the following file types will the technician MOST likely use? A. .deb B. .vbs C. .exe D. .app  Correct Answer: D
A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the log-in issue? A. Expired certificate B. OS update failure C. Service not started D. Application crash E. profile rebuild needed  Correct Answer: A
SIMULATION - Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect to the wireless network. Other users have reported that their personal devices are connecting without issues. She has asked you to assist with getting the device online without adjusting her home WiFi configuration. INSTRUCTIONS - Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
See explanation below. Correct Answer: Click on 802.11 and Select ac - Click on 802.11 and Select ac - Click on SSID and select BYOD - Click on Frequency and select 5GHz At Wireless Security Mode, Click on Security Mode Select the WPA and the password should be set to TotallySecure!
A help desk team lead contacts a systems administrator because the technicians are unable to log in to a Linux server that is used to access tools. When the administrator tries to use remote desktop to log in to the server, the administrator sees the GUI is crashing. Which of the following methods can the administrator use to troubleshoot the server effectively? A. SFTP B. SSH C. VNC D. MSRA Â Correct Answer: C
A technician needs to format a USB drive to transfer 20GB of data from a Linux computer to a Windows computer. Which of the following lesystems will the technician MOST likely use? A. FAT32 B. ext4 C. NTFS D. exFAT Â Correct Answer: D
A company wants to remove information from past users' hard drives in order to reuse the hard drives. Which of the following is the MOST secure method? A. Reinstalling Windows B. Performing a quick format C. Using disk-wiping software D. Deleting all files from command-line interface: Â Correct Answer: C
Following the latest Windows update, PDF files are opening in Microsoft Edge instead of Adobe Reader. Which of the following utilities should be used to ensure all PDF files open in Adobe Reader? A. Network and Sharing Center B. Programs and Features C. Default Apps D. Add or Remove Programs  Correct Answer: C
A user is having phone issues after installing a new application that claims to optimize performance. The user downloaded the application directly from the vendor's website and is now experiencing high network utilization and is receiving repeated security warnings. Which of the following should the technician perform FIRST to mitigate the issue? A. Reset the phone to factory settings. B. Uninstall the fraudulent application. C. Increase the data plan limits. D. Disable the mobile hotspot. A change advisory board just approved a change request. Which of the following is the MOST likely next step in the change process? E. End user acceptance F. Perform risk analysis G. Communicate to stakeholders H. Sandbox testing A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange for file access. A technician verifies the user's PC is infected with ransomware. Which of the following should the technician do FIRST? Â Correct Answer: B
A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used? A. Privacy B. Indexing Options C. System D. Device Manager  Correct Answer: B
A company is issuing smartphone to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST solution? A. Anti-malware B. Remote wipe C. Locator applications D. Screen lock  Correct Answer: B
As part of a CYOD policy, a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity. Which of the following paths will lead the administrator to the correct settings? A. Use Settings to access Screensaver settings. B. Use Settings to access Screen Timeout settings. C. Use Settings to access General. D. Use Settings to access Display. Â Correct Answer: A
A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the advertisements are coming from a web browser. Which of the following is the BEST solution for a technician to implement? A. Disable the browser from sending notifications to the Action Center. B. Run a full antivirus scan on the computer. C. Disable all Action Center notifications. D. Move specific site notifications from Allowed to Block. Â Correct Answer: B
After clicking on a link in an email, a Chief Financial officer (CFO) received the following error:The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST? A. Update the browser's CRLs. B. File a trouble ticket with the bank. C. Contact the ISP to report the CFO's concern. D. Instruct the CFO to exit the browser. Â Correct Answer: D
A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat? A. Run a startup script that removes files by name. B. Provide a sample to the antivirus vendor. C. Manually check each machine. D. Monitor outbound network traffic. Â Correct Answer: C
A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor? A. Keyboard B. Touch pad C. Ease of Access Center D. Display settings  Correct Answer: C
A manager reports that staff members often forget the passwords to their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted? A. Enable multifactor authentication. B. Increase the failed log-in threshold. C. Remove complex password requirements. D. Implement a single sign-on with biometrics. Â Correct Answer: D
A technician suspects a rootkit has been installed and needs to be removed. Which of the following would BEST resolve the issue? A. Application updates B. Anti-malware software C. OS reinstallation D. File restore  Correct Answer: C
A technician is setting up a SOHO wireless router. The router is about ten years old. The customer would like the most secure wireless network possible. Which of the following should the technician configure? A. WPA2 with TKIP B. WPA2 with AES C. WPA3 with AES-256 D. WPA3 with AES-128 Â Correct Answer: B
A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading? A. Right-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin. B. Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run. C. Manually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup. D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup. Â Correct Answer: D
A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do? A. Have the user consider using an iPad if the user is unable to complete updates. B. Have the user text the user's password to the technician. C. Ask the user to click in the Search field, type Check for Updates, and then press the Enter key. D. Advise the user to wait for an upcoming, automatic patch. Â Correct Answer: C
When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user? A. Have the user provide a callback phone number to be added to the ticket. B. Assign the ticket to the department's power user. C. Register the ticket with a unique user identifier. D. Provide the user with a unique ticket number that can be referenced on subsequent calls. Â Correct Answer: C
Which of the following is the MOST important environmental concern inside a data center? A. Battery disposal B. Electrostatic discharge mats C. Toner disposal D. Humidity levels  Correct Answer: D
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