IT Exam Questions and Solutions Library
A technician needs to test a new USB headset for videoconference calls. Audio playback is working as expected, but sound from the microphone is not being recorded. The Device Manager and Sound settings show the microphone is installed. Which of the following should the technician do next? A. Examine the application and device mute controls. B. Connect the headset to a different USB port. C. Check the device's driver release date. D. Increase the speaker volume setting. Correct Answer: Â
A user added a heater underneath a desk, and now an external monitor is not working. A technician verified the monitor gets power. Which of the following should the technician do next? A. Have the user unplug the heater. B. Replace the monitor. C. Open the display settings on the computer. D. Ensure a VGA cable is connected properly. Correct Answer: Â
Which of the following is used to define a range of IP addresses available to assign using DHCP? A. Scope B. Address C. Lease D. Reservation  Correct Answer: A
Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard? A. Antistatic cloth B. Compressed air C. Cleaning wipe D. Soap and water Correct Answer: Â
Which of the following should the label on a network jack faceplate refer to? A. MAC address B. Patch panel port C. Switch port in use D. VLAN identification Correct Answer: Â
An administrator is using an RJ45 connector to terminate a network cable. Which of the following cables is the administrator terminating? A. Optical B. Serial C. Cat 6 D. USB Â Correct Answer: C
Which of the following protocols is the most appropriate to use for inventory tracking in a small warehouse? A. Near- field communication B. Radio-frequency identification C. Bluetooth D. 802.11 Â Correct Answer: B
An administrator wants to replace a fiber-optic cable. Which of the following should the administrator most likely use? A. LC B. Bayonet Neill Concelman C. RJ45 D. DB9 Correct Answer: Â
A technician is designing a new laptop for a local construction company. Company employees will move the laptop around frequently and are likely to drop the laptop while working. Which of the following drives should the technician install to mitigate for potential damage? A. S.M. B. R.T C. SCSI D. RAID E. Solid-state Correct Answer: Â
When a user touches or swipes across an external touch screen, the image ickers but no input is registered on the presentation laptop. A technician verifies that the external touch screen appears free from physical damage. Which of the following should the technician do next? A. Reboot the LCD touch panel and laptop. B. Check the cables connecting to the laptop. C. Verify the correct input source is set on the laptop. D. Replace the laptop with a new device that is known to work. E. Inspect the LCD touch panel for dead pixels or burn-in. Â Correct Answer: B
Numerous vendors implemented a feature in routers and access points that allows for automatically moving wireless clients between 2.4GHz and 5.0GHz frequencies based on user density and the distance from the wireless equipment. Which of the following describes this feature? A. Channel selection B. Near- field communication C. Propagation D. Band steering  Correct Answer: D
A user's laptop is having performance issues when the user downloads large files over the internet. Other users with newer laptops are not experiencing any performance issues. Which of the following components should the technician replace? A. Hard drive B. Wi-Fi card C. RAM D. CPU Â Correct Answer: B
An administrator needs to configure RAID for a video-rendering workstation at minimal cost. The solution should have high read/write performance and maximum drive storage utilization. Redundancy is not a concern. Which of the following RAID configurations should the administrator use? A. 0 B. 1 C. 5 D. 10 Correct Answer: Â
After a new network printer is installed and added to the print server, users are unable to install the printer. However, the technician is able to install the printer when logged in to a user's computer as an administrator. Which of the following is the best option to allow all users to print to the new printer? A. Install all applicable print drivers on the print server. B. Map the users to a print share for driver installation. C. Give all users temporary administrator rights to install the new printer. D. Remotely log in to all users' computers and install the printer. Correct Answer: Â
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be shallower than the other USB ports, preventing a solid connection. Which of the following is the most likely cause? A. A foreign object is stuck inside the port. B. The cable connection utilized the wrong orientation. C. The USB cable is physically damaged. D. The USB port belongs to a different form factor. Â Correct Answer: D
Which of the following is the best environment for an engineer to use for research purposes? A. Host B. Sandbox C. Simulated production D. Cross-platform Correct Answer: Â
Which of the following features of a laptop display influences the battery life of the laptop? A. Brightness B. Resolution C. Contrast D. Aspect ratio Â
Which of the following display types is available for laptops? A. OLED B. CRT C. DLP D. Plasma  Correct Answer: A
A user reports a workstation is having the following issues: · OS performance is slow · The workstation turns off randomly from time to time · The fans are running loudly Which of the following is most likely the cause? A. The system is infected with malware. B. The CPU is overheating. C. The hard drive is failing. D. The power supply is insuficient.  Correct Answer: B
A user recently connected multiple monitors to a dock and would like to use the monitors as an extended laptop display. Which of the following connection methods would be best to use to connect the dock to the laptop? A. NFC B. Lightning C. Bluetooth D. USB-C Â Correct Answer: D
A technician is configuring the BIOS of a new workstation. The machine will be used for data analytics, and the technician would like to maximize the performance of the CPU. Which of the following BIOS settings should the technician verify? A. Virtualization technology B. GPU settings C. BIOS update D. Hyperthreading  Correct Answer: D
A laser printer, which is located in a large office, has a leaky toner cartridge. Some toner spilled into the printer when the cartridge was removed. Which of the following is the best way to clean up the toner? A. Magnetic duster B. ESD-safe vacuum C. Compressed air D. Damp cloth  Correct Answer: B
A technician is installing a WAP in the company break room. The new access point should have a rating of higher than 50Mbps and minimal range to avoid interference with other access points. Which of the following 802.11 standards should the technician select? A. ac B. b C. g D. n  Correct Answer: A
After a required operating system upgrade on a mobile device, a user's external monitor no longer works. Which of the following should a technician do to fix this issue? A. Install the latest graphics drivers. B. Replace the monitor. C. Restore the operating system to the previous version. D. Reseat the external video adapter. Correct Answer: Â
A customer's laptop is making clicking sounds in the area where non-volatile storage is installed. A technician examines the laptop and confirms the issue. Which of the following is the most appropriate replacement part? A. 7,200rpm HDD B. NVMe SSD C. M.2 SATA SSD D. SCSI 15,000rpm HDD Correct Answer: Â
Which of the following best describes metered utilization for cloud computing? A. Cloud resources are billed to clients based on usage. B. Cloud resources are shared with other companies conducting similar business. C. Cloud resources are available at a fixed amount for a fixed price. D. Cloud resources are located in the on-site data center. Â Correct Answer: A
A user connected a laptop to a projector. The image on the screen is very fuzzy, but the image's brightness is satisfactory. Which of the following projector settings should the user adjust first to correct the issue? A. Focus B. Aspect ratio C. Keystone D. Resolution  Correct Answer: A
A technician tries installing different toners to fix a printer that is printing blank pages, but the issue persists. Which of the following is most likely causing the issue? A. Printer drum B. Printer ink C. Environmental temperature D. Corrupted printer drivers  Correct Answer: A
A 3-D printer is printing objects that are all unintentionally curved on the bottom. Which of the following should be replaced to best resolve this issue? A. Filament B. Print bed C. Corrupt driver D. Resin  Correct Answer: B
Which of the following is the primary function of a DNS service? A. To dynamically assign network addresses to hosts B. To translate domain names to IP addresses C. To authenticate users to remote servers D. To serve files over the network  Correct Answer: B
A user needs to upgrade the power supply of an older workstation to properly power a new graphics card. Which of the following criteria should the technician check to ensure the power supply will support the upgraded workstation? (Choose two.) A. efficiency rating B. Heat dissipation C. Wattage D. Form factor E. Fan type F. Modular cabling Correct Answer: Â
A user is having trouble accessing files on the network. A technician suspects the issue is a result of a failed NI A. Which of the following steps should the technician take to troubleshoot this issue? B. Document key findings, actions, and outcomes. C. Establish a theory of probable cause. D. Test the theory to determine the cause. E. Identify the problem and act. F. Verify system functionality. Â Correct Answer: C
A technician attempts to join a Windows client to a domain but receives the following error: An attempt to resolve the hostname has failed. The technician generates the display shown below utilizing ipconfig /all.Which of the following is the most likely reason for the error? A. DNS B. Physical address C. Subnet mask D. IPv4 address E. Default gateway  Correct Answer: A
A technician is troubleshooting a wireless network issue. The users are all connected to the network, but the throughput is slow, and connections often drop. Which of the following should the technician check first? A. Encryption cipher B. Channel interference C. Number of connected devices D. Antenna type  Correct Answer: B
Which of the following best describes the primary function of a spam gateway? A. Serves as a repository for email routing logs B. Blocks unrequested ICMP packets from external networks C. Categorizes incoming network messages D. Mitigates DDoS attacks  Correct Answer: C
A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly. When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge. Which of the following should the technician do to ensure the user can work at home and in the office? A. Provide a UPS for the user's home office. B. Give the user an OEM power supply for home use. C. Replace the user's laptop with a desktop, and enable remote log-in. D. Instruct the user to use a USB-C hub when working at home. Â Correct Answer: B
A technician is installing a network interface card in a desktop computer. Which of the following connectors should the technician use to connect the card to the computer's motherboard? A. PCIe B. AGP C. USB D. IDE Â Correct Answer: A
A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next? A. Perform a RAM upgrade. B. Replace the laptop's hard drive. C. Bench test the laptop. D. Run a firmware update. Â Correct Answer: C
A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next? A. Jailbreak status B. DNS servers C. Airplane mode D. certificate store Correct Answer: Â
A team is having issues with paper jams on a printer that the team shares with other teams. The team that is having issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue? A. Worn rollers B. Page orientation C. Tray settings D. Multipage misfeed  Correct Answer: C
A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to resolve the issue? A. Replace the toner. B. Contact the vendor. C. Clean the rollers. D. Replace the paper. Â Correct Answer: C
A user with an older laptop is unable to connect to the office network after new access points were installed. The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue? A. Connect a new USB adapter. B. Install a new SS C. Connect a new biometric device. D. Install a new Bluetooth card. Â Correct Answer: A
A technician is unable to connect to a network device via SS A. Which of the following cables should the technician use as an alternative connection method with a laptop? B. Serial C. HDMI D. Parallel E. Lightning  Correct Answer: A
Which of the following is the best example of when to use virtualization? A. To manage shared folders by user accounts B. To deploy software updates to user machines C. To enhance security by centralizing all user desktops D. To prevent users from circumventing password policies  Correct Answer: C
A network technician needs to provide better wireless connectivity throughout a SOHO location. Which of the following should the technician deploy to best improve connectivity? A. Access point B. Managed switch C. PoE hub D. Wi-Fi router  Correct Answer: A
A technician is setting up a projector for a videoconferencing system. The laptop that the technician is using is set to the correct resolution. The projector is receiving a signal, but the image is distorted. Which of the following most likely explains the issue? A. The projector's aspect ratio is set incorrectly. B. The laptop's video card has failed. C. The projector's bulb is burned out. D. The display brightness needs to be adjusted. Correct Answer: Â
A technician is troubleshooting a workgroup printer that has stopped printing after several days of heavy use. The technician runs the diagnostic tool in the printer's administrator menu. Which of the following issues is the technician most likely to encounter? A. Corrupt job in print spooler B. insuficient space in the printer C. Network connectivity issues D. Improperly installed drivers  Correct Answer: A
A user's mobile device can back up classi ed files to an external hard drive at work but cannot save pictures to an external drive at home. Which of the following is most likely the issue? A. The pictures do not have a classification flag set. B. The drive permissions are insuficient. C. Peripherals are managed via MDM. D. Drivers are incorrectly installed. Â Correct Answer: B
A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next? A. Change the input source selection on the monitor. B. Check to see whether the UEFI setting for PCIe graphics is enabled. C. Install a higher wattage power supply. D. Test the new graphics card with an HDMI to DVI adapter. Â Correct Answer: B
A user is unable to use a drawing stylus on a smartphone. The smartphone did not originally come with a stylus. Which of the following is the most likely cause of this issue? A. The phone needs to be updated to the latest OS. B. The drawing stylus only works with a special digitizer. C. The stylus must be re-paired to this new device. D. The phone's screen only supports resistive styluses. Â Correct Answer: B
A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Choose two.) A. Check the expiration date of the cartridge. B. Ensure the cartridge is the correct model. C. Open the toner compartment. D. Remove the sealing tape. E. Run the cleaning utility. F. Calibrate the printer. Correct Answer: Â
Which of the following external monitor connections provides the highest possible resolution for a PC? A. Thunderbolt B. DVI C. VGA D. HDMI E. DisplayPort  Correct Answer: E
A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue? A. Check the keyboard layout. B. Replace the keyboard. C. Update the keyboard drivers. D. Change the keyboard language. Correct Answer: Â
An administrator is replacing a cable that uses a DB9 connector. Which of the following cables is the administrator replacing? A. Parallel B. Serial C. Optical D. USB Â Correct Answer: B
A technician is troubleshooting a user's laptop that randomly turns off. The technician disassembles the laptop and notices that various pieces of small sticker paper within the device have changed color from red to blue. Which of the following is the most likely cause of the laptop's issues? A. Broken screen B. Liquid damage C. Swollen battery D. Overheating  Correct Answer: B
A technician is running a 279ft (85m) network cable between buildings that will share conduit with a large power cable. Which of the following is the most appropriate cable for the technician to use for this project? A. Fiber B. Coaxial C. Cat 5e D. Cat 6 Â Correct Answer: A
A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed? A. The older phone had a different OS version. B. The older phone had a corrupted OS. C. The older phone had different hardware. D. The older phone utilized different wireless protocols. Correct Answer: Â
Which of the following services allows a remote user to access network resources? A. WLAN B. SAN C. DHCP D. VPN Correct Answer: Â
A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first? A. Change the resolution settings. B. Check the video cable and replace it if necessary. C. Set the computer's display settings to extend/duplicate. D. Verify that the laptop video card driver is the most up-to-date version. Â Correct Answer: A
A user with a custom hosts file is having difficulty connecting to a locally hosted site on a small office network. The technician cannot ping the server hostname from the user's computer. Which of the following should the technician ensure on the server? A. The server is configured with a static IP address. B. The server does not have an APIP C. The appropriate services are enabled on the server. D. The server's secondary NIC is functioning. Â Correct Answer: A
A technician is asked to purchase and install a line-of-sight wireless system that provides a stable network connection between two buildings. Which of the following needs to be considered prior to purchasing the system? A. IP address range B. SSID broadcast C. Firewall rules D. Regulatory power limits Correct Answer: Â
A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first? A. Contact the user's home ISP. B. Give the user a dock to use at home. C. Disable network security settings. D. Enable the wireless adapter. Correct Answer: Â
A technician is configuring the settings on a multifunction printer so the device can be shared across the LAN. Which of the following should the technician do to enable the printer to be shared across the network? A. Install the correct print driver. B. configure the IP settings. C. Enable the web services. D. Enable the network scanning feature. Â Correct Answer: B
A technician is building a budget PC with a dual-core CPU. onboard sound and graphics, and a single SS A. Which of the following power supply wattage levels is the most appropriate? B. 400W C. 850W D. 1,000W E. 2,000W Â Correct Answer: A
Which of the following provides the highest level of isolation from the host operating system? A. Type II hypervisor B. Resource pooling C. Hardware-assisted virtualization D. Single-node clustering  Correct Answer: C
Which of the following is the best reason to set up a virtual sandbox? A. To run a test application that communicates with the test environment B. To analyze the effects of malware in a safe manner C. To host an application that multiple remote users can access D. To test an application in Windows and Linux concurrently  Correct Answer: B
A technician is upgrading the power supply of a workstation that is running multiple GPUs in an SLI configuration. Which of the following cables Is needed to ensure the power supply can support the workstation? A. 8-pin PCIe B. 4-pin Molex C. 4+4-pin ATX12V D. 8-pin ATX 12V Â Correct Answer: A
Which of the following DNS records is used to look up the IP address assigned to a domain name? A. A B. MX C. NS D. SPF Correct Answer: Â
A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-Fi. Which of the following should the technician do? A. Leave the current rules in place and disable Wi-Fi on all devices. B. Implement allow listing and add the office IP address as an exception. C. Remove two-factor authentication from the users' accounts. D. Substitute hard tokens in place of soft tokens. Correct Answer: Â
Which of the following is an aspect of using client-side virtualization? A. Cross-platform network support B. Legacy software support C. Multiuser software development D. Minimized resource consumption  Correct Answer: B
Which of the following controls the flow of users connecting to web server farms and prevents overutilization on any individual server? A. Firewall B. Honeypot C. Load balancer D. Spam gateway Correct Answer: Â
After moving a user's legacy workstation into a new private office that does not have a LAN connection, the technician is unable to connect to a wireless network. Which of the following is the most likely reason? A. Missing Wi-Fi adapter B. Wi-Fi AP replacement C. Hidden Wi-Fi SSID D. Incorrect Wi-Fi channel Correct Answer: Â
Which of the following is a characteristic of cloud computing that prioritizes reliability? A. Shared resources B. High availability C. Rapid elasticity D. Hybrid  Correct Answer: B
Which of the following technologies can be used to connect a home PC to a company's network? A. VLAN B. VM C. VPN D. VoIP Correct Answer: Â
A technician is setting up a home network with the following requirements: · Automatic distribution of IP addresses · Internet access Which of the following should the technician configure? (Choose two.) A. DHCP B. APIPA C. VPN D. Public IP addresses E. Gateway F. Static IP addresses  Correct Answer: AE
A technician is configuring a desktop RAID to allow for the best I/O performance and the most storage capacity possible. Which of the following RAID types should the technician use? A. 0 B. 5 C. 6 D. 10 Â Correct Answer: A
A technician needs to fix a computer that received a non-specific error after a scheduled computer restart. Which of the following is the best way to start troubleshooting? A. Update all of the firmware. B. Roll back all of the recent updates. C. Review the system event log. D. Search for the error on the internet. Correct Answer: Â
A user purchased a new smartphone and headset and is trying to connect them. Which of the following is the best way to connect the devices? A. Enable pairing. B. Use a hotspot. C. Use NF D. Enable synchronization. Â Correct Answer: A
A technician is diagnosing the cause of the degraded status of a RAID 5 array of five HDDs. Which of the following steps should the technician complete first? A. Review the RAID log. B. Reseat the RAID controller. C. Reconnect the RAID cables. D. Upgrade the RAID firmware. Â Correct Answer: A
A user needs a portable, low-cost storage solution that is small enough to carry in a pocket and has the largest capacity possible. Which of the following is the best solution for the user? A. Flash drive B. DVD-R C. M.2 D. Memory card  Correct Answer: A
Which of the following scenarios best illustrate a need for VDI? (Choose two.) A. An IT engineer who is designing and showcasing organization user experiences for multiple clients B. A company that needs to store 10PB worth of data C. A manufacturing plant that has high turnover D. A bank that has security concerns regarding employee activity E. A payment processor that is planning on implementing virtual currency F. An application developer who needs to configure network settings for an application AD Â Correct Answer: CD
Which of the following network types is used for pairing a Bluetooth device to a smartphone? A. PAN B. WAN C. LAN D. MAN Correct Answer: Â
A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches, but the glass is not broken. Which of the following should a technician do to diagnose the issue? A. Test the digitizer. B. Update the device drivers. C. Replace the damaged screen protector. D. Perform a factory reset. Correct Answer: Â
An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity? A. Update the Ethernet driver. B. Connect to the WAP. C. Replace the NI D. Resolved the network connector. Â Correct Answer: B
A company wants to save money by leveraging the cloud while still being able to customize the infrastructure. Which of the following cloud models would best address the company's needs? A. Private B. Public C. Hybrid D. Community  Correct Answer: C
Which of the following internet connection types would be the most readily available for users located on unimproved land that lacks infrastructure? A. Fiber B. Cable C. DSL D. Satellite  Correct Answer: D
A company is designing a data center environment where a critical requirement is highly available computing. Which of the following types of memory should an administrator choose to install in the servers? A. DDR5 B. ECC C. DDR4 D. Dual-channel  Correct Answer: B
Which of the following wireless standards can operate in the 6GHz frequency range? A. 802.11ac B. 802.11ax C. 802.11g D. 802.11n  Correct Answer: B
Which of the following is the best way to protect the data of a virtual machine in the event of hardware failure? A. Redundant hardware B. UPS C. Cloud-based backup D. RAID Â Correct Answer: C
A customer reports that a printer is only printing misaligned images. Which of the following should the technician do to correct the issue? A. Clean the printheads. B. Perform a calibration. C. Replace the ink cartridge. D. Scan the document. Â Correct Answer: B
A laser printer is making humming and grinding noises, and the printouts have ghost images on the pages. Which of the following should be replaced? A. Cartridge B. Paper C. Fuser D. Rollers  Correct Answer: C
A user's laptop will not turn on for a meeting in a conference room. However, the laptop turns on correctly when connected to the external monitor, mouse, and keyboard at the user's desk. Which of the following should a technician do to ensure that the laptop functions everywhere in the office? A. Reinstall the laptop's operating system. B. Enable a remote desktop account. C. Issue a peripheral set for use in the conference room. D. Replace the laptop's battery. Â Correct Answer: C
A company's cloud server has recently become unresponsive due to overwhelming e-commerce traffic. Which of the following cloud technologies could be dynamically assigned to mitigate this issue? A. High availability B. Shared resources C. Metered utilization D. Rapid elasticity  Correct Answer: D
After a corporate office upgraded its Ethernet wiring, a number of users are unable to access the internet. A technician establishes a theory for troubleshooting the issue and tests it, but the theory is incorrect. Which of the following should the technician do next? A. Document the findings. B. Gather additional details. C. Escalate the problem. D. Identify user changes. Â Correct Answer: B
A technician assembled a new P A. After a few minutes, the computer slows down and then shuts itself off. Which of the following is the most likely cause of the failure? B. Thermal paste was not used. C. The GPU needs additional power. D. The memory is insuficient. E. The motherboard is incompatible. Â Correct Answer: A
A user with a self-configured, static IP address cannot connect to the Internet. The technician runs an ipconfig command and receives the following output:Which of the following should the technician edit? A. IPv4 address B. Subnet mask C. DHCP server D. Default gateway  Correct Answer: B
A PC's boot drive is showing signs of imminent failure, and a technician needs to recover the data. Which of the following should the technician do first? A. Clone the drive to another one. B. Access the Device Manager. C. Download the drive manufacturer's diagnostic tool. D. Uninstall the drive in the Device Manager. E. Replace the drive with a new one. Correct Answer: Â
Which of the following is considered a connectionless protocol? A. SSH B. TCP C. HTTPS D. UDP Â Correct Answer: D
Which of the following models is an example of metered utilization? A. Reserved instance B. Pay-as-you-go C. Subscription-based D. Multitenant Correct Answer: Â
Which of the following ports allows for secure communications? A. 20 B. 22 C. 23 D. 25 Â Correct Answer: B
An administrator is responding to a network server outage. The administrator has logged in to the server to troubleshoot the outage. Which of the following is the first step the administrator should take when attempting to troubleshoot the issue? A. Document the results. B. Analyze the error logs. C. Check the physical connections. D. Upgrade the server firmware. Â Correct Answer: B
A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection? A. Tethering B. Pairing C. Bluetooth D. Hotspot  Correct Answer: D
A technician is configuring a SOHO network. During testing, the technician receives the IP address 169.254.2.2, but the router is assigned the address scope of 192.168.1.254/24. Which of the following is most likely the cause? A. DHCP B. IPv6 C. DNS D. IPv4 Â Correct Answer: A
Which of the following services checks whether the sender's IP address is associated with the sender's domain name when receiving email? A. DKIM B. MX C. SPF D. DMARC Â Correct Answer: C
A user reports the following: 1. When accessing large images, PC performance is degraded. 2. When accessing small text files, PC performance is as expected. Which of the following is the most likely cause of the performance issues? A. HDD fragmentation B. RAID controller failure C. RAID array configuration errors D. insuficient power supply  Correct Answer: A
An IT technician is troubleshooting an issue with connecting a new laptop to a company's wireless network. Which of the following diagnostic steps should the technician take first? A. Review the network settings in the OS. B. Install the latest firmware updates on the WAPs. C. Increase the signal strength of the router. D. Reset the router and reconfigure the wireless settings. Â Correct Answer: A
SIMULATION A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary. INSTRUCTIONS Part1 For each cable type, click the (+) to select the appropriate connector and tool. Part 2 An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link. The link will be visible after making the second selection of each pair. Cable ends may be used multiple times, and all placeholders will be lled. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button. Part 1
Part 2
Correct Answer:
A technician is installing a storage solution for a computer that requires data redundancy with the fewest drives possible. Which of the following would best meet this requirement? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 Â Correct Answer: B
An administrator is replacing 15,000rpm hard drives in a server. Which of the following is the interface type the drives most likely use? A. SAS B. eSATA C. SATA Â Correct Answer: D
A user has been having issues charging a laptop after turning it on and has noticed the laptop screen is dim. Which of the following components most likely needs to be replaced? A. LCD B. Video card C. Digitizer D. Inverter  Correct Answer: D
A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig and discovers the laptop has an IPv4 assignment of 169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next? A. Restart the laptop in safe mode. B. Reboot the DHCP server. C. Reset the network adapter. D. Replace the laptop. E. Reset the laptop in the docking station. Â Correct Answer: C
A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting? (Choose two.) A. Checked S.M. B. R.T. information C. Made sure the replacement drive was compatible D. Ran CHKDSK E. Reseated the HDD connector F. Increased the page file size G. Updated the firmware  Correct Answer: AC
A technician is setting up a new laptop for a user who wants to be able to quickly pack up the laptop and leave if needed. The user has the following accessories: · USB badge reader · USB badge printer · USB signature pad · 3.5mm headset · HDMI external monitor · Mouse Which of the following is the best way to meet the user's requirement? A. Directly connect all accessories to the laptop. B. Provide the user with a second laptop. C. Connect everything to a compatible docking station. D. Provide the user with a USB hub.  Correct Answer: C
The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point? A. Transmit power settings B. Security settings C. Firmware version D. Location  Correct Answer: D
A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use to locate the port? A. Toner probe B. Loopback plug C. Cable tester D. WiFi analyzer  Correct Answer: A
A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue? A. RAM B. HDD C. TPM D. CPU Â Correct Answer: B
A user reports that a laser printer continues to print pages with text that is too light to read even after adding additional toner. Which of the following should the technician replace to correct this issue? A. Paper with thinner stock B. Contrast sensor C. Pickup rollers D. Transfer drum  Correct Answer: D
Which of the following is the purpose of an IPv4 gateway? A. To distribute IP addresses B. To generate ARP traffic C. To assign APIPA addresses D. To route traffic to the next network  Correct Answer: D
A systems administrator is working to ensure access to corporate laptops is limited to authorized users. The administrator has already implemented a password policy. Which of the following would be the best option to help the administrator secure the corporate resources? A. Trusted Platform Module B. Biometric scanner C. Laptop lock D. Encryption  Correct Answer: B
A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools would best accomplish this task? A. Toner probe B. Wi-Fi analyzer C. Network tap D. Loopback plug  Correct Answer: C
Which of the following is an advantage that OLED displays have over LCD displays? A. The color does not degrade over time. B. The power consumption is lower. C. The power contrast results in ner grayscale levels. D. A backlight is utilized. Â Correct Answer: A
Several users report that a projector routinely turns off in the middle of meetings and does not turn back on immediately. Users have to wait several minutes before the projector will turn back on. When the projector is on the picture is clear and bright. Which of the following is the most likely reason the projector is turning off? A. The video cable connecting the video source to the projector is failing B. The bulb in the projector is failing C. The projector is overheating and needs to be cleaned D. The outlet that the projector is plugged into is faulty Correct Answer: Â
A technician is working with a vendor to resolve an issue that a user reported. The vendor indicates that the technician's next step is to update the firmware. Which of the following is the most important step the technician should take before proceeding? A. Verify the device is fully charged and connected to a power supply B. Ensure the device has adequate storage space for the update C. Verify administrative access on the device D. Export the user's settings so they can be imported after the upgrade  Correct Answer: A
A user frequently edits large files and saves them locally on a laptop. The user has recently begun experiencing performance issues and needs a cost-effective hardware upgrade. Which of the following the best way to meet the user's requirements? A. Upgrade the memory. B. Upgrade to a larger GPU. C. Upgrade to an SS D. Upgrade to a faster CPU. Correct Answer: Â
A user has been unable to configure a smart device to play audio on a new Bluetooth speaker. A technician confirms that Bluetooth is enabled on both devices. Which of the following should the technician do to ensure the pairing is successful? A. Enable and configure MFA on the smart device B. Synchronize all data to the cloud C. Enable location services on the smart device to find the speaker D. Enter the appropriate PIN code on the smart device  Correct Answer: D
A restaurant calls the support line about its 3in (2.5cm) point-of-sale printer that is only printing fully black receipts. Which of the following should the technician check in order to resolve the issue? (Choose two.) A. Power supply B. Humidity C. Rollers D. Fuser E. Heating element F. Room temperature  Correct Answer: CE
A user would like a removable storage device that is secure portable, and does not contain moving parts. Which of the following devices would be the most suitable? A. HDD B. NAS C. SSD D. SAN Â Correct Answer: C
Multiple users contact the help desk to report issues with the network leshares. Files are accessible, but performance is very slow. Which of the following should a technician perform first? A. Defragment the files on the network share. B. Ask the users to perform a network speed test. C. Check the RAID drive status LEDs. D. Start the process of rebuilding the array. Â Correct Answer: C
An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of power supply for the application? A. Redundant B. Modular C. Switched-mode D. Semi-modular  Correct Answer: A
A technician installed a high-end graphics card in a desktop, and now, the desktop randomly shuts down during operations. Which of the following should the technician do next? A. confirm the power supply is grounded. B. Check the power supply wattage rating. C. Check whether the power supply is redundant. D. confirm the power cables are well connected. Correct Answer: Â
A technician needs to upgrade the power supply of a workstation that contains a high-end graphics card, 16 hyperthreaded cores, and multiple hard drives. Which of the following should the technician use to determine the appropriate power supply for the workstation? A. The manufacturer's specifications for the components B. The wattage of the current power supply C. The wattage of the motherboard D. The capacity of the hard drives E. The number of hyperthreaded cores Correct Answer: Â
An internet service provider is delivering service through a copper medium with shared customer bandwidth. Which of the following services has most likely been installed? A. Fiber B. Cable C. NIC D. DSL Â Correct Answer: D
A help desk technician receives a ticket regarding a non-functioning printer. The ticket states the printer is no longer producing legible prints, and everything that prints appears as symbols. Which of the following is the most likely cause of this issue? A. Driver B. Fuser C. Access control list D. Malware Correct Answer: Â
An online retailer is working to support increased sales and boost server capacity by installing additional servers. Which of the following should be used to ensure each new server will be properly utilized? A. Virtualization B. DNS C. Clustering D. Load balancer  Correct Answer: D
A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task? A. Honeypot B. Hybrid cloud C. Sandbox D. Production network  Correct Answer: C
Which of the following is the most likely use case for client-side virtualization for a software developer? A. Increasing the application performance B. Enhancing the security of physical machines C. Reducing the operational costs D. Testing on different operating systems  Correct Answer: D
A technician replaces a laptop hard drive with an M.2 SS A. When the technician reboots the laptop, the laptop does not detect the SS B. Which of the following should the technician configure for the system? C. HSM D. Boot options E. UEFI settings F. TPM Â Correct Answer: C
A graphic designer wants to purchase a laptop that provides the most accurate color spectrum available when viewed from as many different angles as possible. Which is the following display types would best meet the graphic designer's requirements? A. LCD B. Plasma C. OLED D. VGA Â Correct Answer: C
Which of the following are benefits of application virtualization? (Choose two.) A. The network works more quickly. B. Applications are easier to learn. C. RAM works more efficiently. D. The overall IT cost goes down. E. OS performance is superior. F. Upgrading applications is easier. Correct Answer: Â
A technician is creating a new RAID array for a customer. After interviewing the customer, the technician decides to implement a RAID array of striping without parity. Which of the following reasons would lead the technician to choose striping without parity instead of striping with parity? A. Uptime is the customer's biggest concern. B. Speed is the most important consideration. C. Redundancy and speed are equally important. D. Available storage space needs to be maximized. Â Correct Answer: C
A classroom projector, which is turned on, displays a ashing LED code but does not have any video output. Which of the following should a technician do to resolve the issue? A. Replace the bulb. B. Adjust the input resolution. C. Clean the air filter. D. Change the input source. Â Correct Answer: A
A laptop's external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first? A. Reseat the webcam. B. Restart the computer and run system diagnostics. C. Reinstall the webcam software and drivers. D. Research new webcam firmware. Â Correct Answer: A
A technician is creating a consecutive range of IP addresses that a server can select from to fulfill requests from network clients. Which of the following is the technician creating? A. DHCP scope B. Static IP list C. DNS A records D. Automatic private IP addressing  Correct Answer: A
Every time a user tries to print a multipage document, the user is unable to print on both sides of the page. Which of the following settings will most likely resolve this issue? A. Orientation B. Duplex C. Quality D. Print tray  Correct Answer: B
A user tries to turn on a computer but gets the following error message: Bootable device not found. The computer had no issues yesterday. Which of the following is the most likely reason for this error? A. The HDD is malfunctioning. B. The mouse and keyboard are not connected. C. A misconfigured boot device is in the BIOS D. The network cable is unplugged. Â Correct Answer: A
A user is connecting to a network via a Bluetooth hotspot. Which of the following best describes this type of network? A. SAN B. WAN C. LAN D. PAN Â Correct Answer: D
A user tripped on an Ethernet cable and disconnected it from the wall jack. A technician visually inspects the cable and notices that the plastic prong on the connector of the cable is completely missing. Which of the following tools should the technician use to resolve this issue? (Choose two.) A. Cable stripper B. Network crimper C. Toner probe D. Punchdown tool E. Multimeter F. Loopback plug  Correct Answer: AB
A customer purchased an active touch pen for a tablet P A. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue? B. The tablet screen is scratched C. The pen software is out of date D. The pen batteries need recharging E. Software updates disabled the pen  Correct Answer: C
An IT technician is working on a help desk ticket concerning a user's inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user's machine. Which of the following settings should the technician check next to help troubleshoot the issue? A. BitLocker B. MSconfig C. BIOS D. Secure Boot  Correct Answer: C
A technician is installing a power supply in a workstation that contains a high-end graphics card, a 3GHz processor, and two cooling fans. Which of the following specifications should the technician verify before installing the new power supply? A. The wattage B. The chassis ventilation C. The motherboard's firmware D. The cables' color coding  Correct Answer: A
Which of the following cables should be used when connecting a cable modem to a SOHO router? A. FireWire B. Fiber C. Ethernet D. Coaxial  Correct Answer: C
Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as: A. an approve listing. B. a screened subnet. C. cross-platform virtualization. D. sandboxing. Â Correct Answer: D
Which of the following server types can dynamically assign primary and secondary DNS? A. DHCP server B. Global catalog server C. Web server D. Name server  Correct Answer: A
Which of the following twisted pair cables supports 10GBASE-T data transmission speed? A. Cat 3 B. Cat 5 C. Cat 5e D. Cat 6a  Correct Answer: D
Which of the following cloud models allows an organization to retain data on site as well as in the cloud? A. Public B. Community C. Hybrid D. Private  Correct Answer: C
A network technician needs to connect into the console of a switch. Which of the following connection types should the technician most likely utilize? A. Serial interface B. Bluetooth C. Near- field communication D. Port replicator  Correct Answer: A
A company in a large building uses a wireless network for its workstations. After a new company moves into the building on the floor below the old company's wireless network begins experiencing connectivity issues. Which of the following is the most likely cause? A. External interference B. Port apping C. High latency D. Limited connectivity  Correct Answer: A
A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration. No LEDs are illuminated on the array, but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking? A. Reinstall the drive B. Replace the bad drive. C. Reset the RAID software. D. Run a chkdsk on the drive. Â Correct Answer: B
A user reports intermittent connectivity. The technician checks the network logs and sees the following output:Which of the following is the most likely reason for this issue? A. External interference B. High latency C. Jitter D. Port apping  Correct Answer: D
A regularly used laser printer is printing vertical lines on each page. Which of the following should the technician do first? A. Lower the printing contrast. B. Change the paper type. C. Install a new fuser. D. Replace the toner cartridge. Â Correct Answer: D
A technician is installing the RAM for a graphics workstation. Which of the following is special purpose memory used by graphic controllers? A. SRAM B. MicroDIMM C. VRAM D. Unbuffered DIMM Â Correct Answer: C
A technician recently installed a new printer that is being shared over the network via a 64-bit Windows Print Server. Two users, who have computers with a legacy OS, are unable to print to this new printer. Which of the following should the technician do to resolve this issue? A. Enable 32-bit drivers on the Print Server. B. Enable Print Spooler and restart the computer. C. Run Windows Update on the users' computers. D. Update the computers to a 64-bit driver. Â Correct Answer: A
A user needs a technician's help connecting a laptop to a projector. The projector is old and only has analog input. Which of the following cable types should the technician use to connect the laptop to the projector? A. HDMI B. RS-232 C. VGA D. DisplayPort  Correct Answer: C
Which of the following solutions can help users who have the current Windows operating systems run legacy applications that are not supported under the latest applications? A. AppLocker B. Type 1 hypervisors C. Sandbox D. Application virtualization Correct Answer: Â
A technician is replacing a failed drive in a RAID 5 array. Which of the following is the first step the technician should take before hot swapping the drive out of the array? A. Document the replacement date. B. Shut down the array. C. Safely dispose of the failed drive. D. Perform a full backup. Â Correct Answer: D
An administrator notices that on an intermittent basis the virtual machines are running slowly. The virtual machines are correctly sized, and the hardware has enough free resources to cope with demand. Which of the following is most likely the cause? A. The physical servers are not able to draw enough power. B. The physical servers do not have enough network bandwidth. C. The physical servers are throttling due to overheating. D. The physical servers are contending for resources. Â Correct Answer: C
Which of the following technologies can be used to harden guest virtual machines? A. Containerization B. Network isolation C. Resource reservation D. vTPM Â Correct Answer: D
A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider? A. NFC protocol data rate B. RFID frequency range C. Bluetooth version compatibility D. Allowable limits for transmit power  Correct Answer: D
Which of the following network devices should a technician install in order to isolate voice traffic on the network? A. Network tap B. Managed switch C. Hub D. DSL filter  Correct Answer: B
An analyst has replaced the motherboard in a desktop computer that previously overheated. The analyst presses the power button, hears three beeps, and sees the screen is black. Which of the following is the best action for the analyst to take to fix this issue? A. Replace the power supply. B. Reseat the RAM. C. Reattach the hard drive. D. Flash the BIOS. Â Correct Answer: B
A technician is troubleshooting a network issue and needs to check the status of a local network device in the least disruptive manner possible. Which of the following tools should the technician use to accomplish this task? A. Network tap B. Cable tester C. Multimeter D. Tone generator  Correct Answer: A
A technician is working to replace a single DDR3 RAM module on a laptop that has two occupied slots. When the technician tries to turn on the laptop, the computer starts beeping and does not pass POST. The technician double-checks the newly installed RAM and notices a motherboard message indicating low voltage. Which of the following is the most likely cause of this issue? A. Faulty power adapter B. Incorrect BIOS settings C. Failing CMOS battery D. Unsupported memory  Correct Answer: D
A printer displays an error message even after a paper jam is cleared. Which of the following should a technician do to fix the issue? A. Check the paper path for a blocked sensor. B. Verify the pickup roller is functioning. C. Change the duplex settings. D. Run internal printer diagnostics. Correct Answer: Â
Which of the following explains how using a cloud infrastructure can provide rapid elasticity? A. Shared resources can reduce overhead. B. Customers can limit the use of a resource. C. High availability of services can be provided. D. Systems can be provisioned according to demand. Â Correct Answer: D
A technician is trying to fix a computer that fails to boot even when all the RAM is removed. Which of the following should the technician do next to troubleshoot the issue? A. Inspect the motherboard for swollen capacitors. B. Replace the CMOS battery. C. Swap the power supply if it is inoperable. D. Check to see if the HDD power connectors are well seated. Â Correct Answer: A
A new VoIP solution is being implemented at a corporate office for more than 200 users. The new VoIP devices do not require AC adapters at the users' desks. Which of the following network devices should a technician purchase? A. Firewall B. Power injector C. PoE switch D. Router  Correct Answer: C
A technician received a help desk ticket from a user who is unable to browse the internet. Which of the following troubleshooting steps should the technician perform first? A. Establish a plan of action. B. Document the findings. C. Test the theory. D. Identify the problem. Â Correct Answer: D
A technician is troubleshooting a laptop that shuts down intermittently. When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cover. Which of the following should the technician do NEXT? A. Turn on the laptop and move it again to replicate the issue. B. Reseat the memory modules and the SS C. Remove the internal battery and look for loose parts. D. Inspect the connections for a damaged cable. Â Correct Answer: C
A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is isolated from other businesses. Which of the following cloud models would BEST address the bank's need? A. Public B. Hybrid C. Private D. Community  Correct Answer: C
A user is attempting to connect a streaming media device to a hotel's free wireless internet. However, the user is unable to pass through the captive portal. Which of the following would MOST likely allow the user to connect the device to the internet? A. Connecting to the hotspot on the user's device B. Disabling the Wi-Fi security on the device C. Asking the hotel to disable the captive portal on the Wi-Fi D. Adjusting the date and time stamps on the device to reflect another country  Correct Answer: A
A technician needs to harden all newly deployed network printers following a data breach. Which of the following should the technician do to BEST fulfill this need? A. Install the most recent drivers. B. Disable wireless printing. C. Place all printers on a separate print server. D. Update to the latest firmware. Correct Answer: Â
A user working in the field reported the GPS stopped working on a phone. The user's older, in-car GPS continued to function. Later, the user reported that the phone's GPS started working again. Which of the following MOST likely caused the phone's GPS to fail? A. The cell phone was in conservation mode. B. The cell phone had lost service to the carrier. C. The cell phone received a firmware update. D. The cell phone had overheated. Â Correct Answer: D
A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. Which of the following BEST describes the issue with the laptop? A. The docking station is improperly installed. B. The hard drive is disconnected. C. The CPU fan is too powerful. D. The battery is damaged. Â Correct Answer: D
A user's laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop? A. DIMM B. ECC RAM C. Virtual RAM D. SODIMM Â Correct Answer: D
Users report that all copies produced on a copier have a solid black line, but printing is unaffected. Which of the following is the MOST likely cause? A. Failing imaging drum B. A scratch on the scanning bed C. Bad output tray D. Damaged fuser  Correct Answer: B
A specific printer frequently experiences paper jams. A technician inspects the printer and finds that the paper is still partially in the paper tray when the printer jams. Which of the following should the technician check FIRST? A. Fuser B. Duplexing assembly C. Toner D. Pickup roller  Correct Answer: D
The motherboard on a user's company laptop was recently replaced. Now, the user is unable to log in using the fingerprint reader. The fingerprint reader is working, but it does not recognize the users fingerprint. Which of the following should a technician perform FIRST to fix the issue? A. Restore the system to a previous recovery point. B. Reinstall the fingerprint software. C. Access the BIOS and clear the TPM. D. Update the drivers and the fingerprint software. E. Flash the newest BIOS firmware that is available. Â Correct Answer: C
A user is experiencing an issue when trying to use a camera on a corporate mobile device to take pictures. The camera on the device is working. However, when the user tries to access the pictures via a USB cable connected to a PC, the user is unable to copy the pictures to the P A. Which is the following BEST describes the likely cause of the issue? B. Settings are preventing the transfer of data from the device's camera. C. A technician needs to change the camera settings on the device. D. The device has corrupted picture files due to an update. E. The device needs to have the OS reinstalled. Correct Answer: Â
A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements? A. Install a splitter cable. B. Install a discrete graphics card. C. Use an HDMI switch. D. Implement a docking station. Â Correct Answer: D
A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA III, NVMe, and ID A. Which of the following should the technician choose for the best performance? B. PCIe SSD connected via NVMe interface C. 3.5in (8.9cm) 10.000rpm HDD connected via IDE interface D. M.2 SSD connected via SATA interface E. 2.5in (6.35cm) SSD connected via SATA interface  Correct Answer: A
A technician needs to provide data redundancy on a user's workstation. Which of the following RAID levels provides redundancy with the FEWEST disks? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 Â Correct Answer: B
Which of the following devices is capable of dynamically distributing an IP address? A. Hub B. Switch C. Injector D. Router  Correct Answer: D
A user's wireless laptop stopped working. A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform NEXT? A. Verify the antenna's connection. B. Switch from a 2.4GHz band to a 5GHz band. C. Change the channels of the Wi-Fi card settings. D. Upgrade the wireless driver. Correct Answer: Â
A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor. The technician sees both a ashing green LED and a ashing orange LED on the workstation's NI A. Which of the following should the technician do FIRST? B. Check for loose connections, pinched bends, and physical damage. C. Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run. D. Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable. E. Upgrade the entire cable run to multimodefiber. Â Correct Answer: A
In a SOHO environment, a user wants to make sensitive scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device? A. Scan to email B. ADF tray C. PCL D. SMB share  Correct Answer: D
A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue? A. Incorrect data source B. Incorrect resolution settings C. Physical cabling issues D. Incorrect refresh rate E. Display burn-in  Correct Answer: C
Which of the following wireless technologies would a company most likely implement for inventory management? A. NFC B. 5G C. Bluetooth D. RFID Â Correct Answer: D
Which of the following is the BEST use case for client-side virtualization? A. Legacy software B. Email C. Directory services D. Database  Correct Answer: A
Which of the following frequency bands do 802.11b and 802.11g operate in? A. 1GHz B. 2.4GHz C. 5GHz D. 6GHz  Correct Answer: B
Which of the following protocols operates without a port number assignment? A. SNMP B. TCP C. SSH D. DHCP Â Correct Answer: B
Which of the following components houses the MX record? A. DNS B. VLAN C. DHCP D. SMTP Â Correct Answer: A
A network technician is working to locate an end user's Cat 6 cable within a network rack. The server rack is poorly documented, and a cable management system has not been implemented. Which of the following would be the BEST tool to BEST identify the correct cable? A. Cable tester B. Network tap C. Toner probe D. Loopback plug  Correct Answer: C
A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wiring closet is labeled. Which of the following tools should the technician use to complete the task? A. Cable tester B. Loopback plug C. Toner probe D. Punchdown tool  Correct Answer: C
An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further? A. RJ45 B. Straight tip C. DB9 D. Molex  Correct Answer: D
A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue? A. Escalate the ticket to a higher level to resolve the email server issue. B. Test a theory to determine the cause of the email server issue. C. Establish a theory of probable cause for the email server issue. D. Create a plan of action to resolve the email server issue. Â Correct Answer: C
A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use? A. Hybrid cloud B. Infrastructure as a service C. Public cloud D. Private cloud  Correct Answer: C
A technician replaces a CPU and then notices the fans are continuously running. The computer randomly crashes after about five minutes. Which of the following should the technician do to prevent this issue from reoccurring? A. Apply thermal paste. B. Use Trusted Platform Module. C. Replace the socket. D. Implement secure boot. Â Correct Answer: A
A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing? A. GPU B. HDD C. RAM D. CPU Â Correct Answer: C
Using the output below: IPv4 Address: 172.25.1.39 - Subnet Mask: 255.255.255.0 - Router: 172.25.1.252 - Name Server: 172.25.1.4 - Which of the following is the default gateway? A. 172.25.1.252 B. 172.25.1.39 C. 172.25.1.4 D. 255.255.255.0 Â Correct Answer: A
A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement? A. Grounded power supply B. Modular power supply C. 220V power supply D. Redundant power supply  Correct Answer: D
A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality? A. Reinstall the mouse drivers. B. Use the Function key. C. Calibrate the digitizer. D. configure the mouse settings. Â Correct Answer: A
A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the tray is wrinkled. Which of the following MOST likely caused the paper jams? A. High latency B. Page orientation C. Driver mismatch D. Multipage misfeed  Correct Answer: D
A user reported that a laptop would no longer turn on after the battery was depleted, even though laptop was charged the night before. An on-site technician was dispatched with a spare laptop and verified that the AC adapter and power cord were functional. Which of the following was the MOST likely cause of the issue? A. Swollen battery B. Calibration corruption C. Excessive wattage D. Damaged port  Correct Answer: D
A technician installed a new SSD in a computer that needed additional storage. The technician properly formatted and partitioned the drive. The BIOS recognizes the drive, but the drive does not appear as an available drive in My Computer. Which of the following should the technician do to resolve the issue? A. Replace the defective drive. B. Make sure a drive letter has been assigned. C. Check Device Manager. D. Initialize the disk in Disk Management. Â Correct Answer: D
A user is unable to access the internet on a P A. A technician examines the PC and runs the following commands: ipconfig /all ping 8.8.8.8 ping comptia.org Which of the following steps in the troubleshooting process does this series of commands represent? B. Establish a theory. C. Verify full system functionality. D. Establish a plan of action. E. Identify the problem. Â Correct Answer: D
A technician installed a new router at a small office. After the installation, the technician notices that all devices have a 169.254.x.x IP address. Printers and leshares are still working, but PCs cannot access the internet. Which of the following should the technician configure on the router to enable devices to connect to the internet? A. APIPA B. DNS C. DHCP D. SMB Â Correct Answer: C
A user requested a new printer with the requirement that all documents be printed in duplicate. Which of the following will produce the MOST cost-effective duplicate printouts with the least amount of effort? A. Inkjet printer B. Thermal printer C. Impact printer D. Laser printer  Correct Answer: C
A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the following actions should the technician do to resolve this issue? A. Replace the fuser. B. Adjust the rollers. C. Update the driver. D. Shake the toner. Â Correct Answer: C
An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user? A. Hybrid HHD/SSD B. 5,400rpm HDD C. 7,200rpm HDD D. NVMe SDD Â Correct Answer: D
Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop? A. miniUSB B. microUSB C. USB-A D. USB-C Correct Answer: Â
A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need? A. Shared resources B. Rapid elasticity C. Metered utilization D. High availability  Correct Answer: C
A technician is attempting to fix a computer that does not turn on when the power button is pressed. Which of the following should the technician perform NEXT to troubleshoot the issue? A. Verify the output voltages from the power supply unit. B. Open the computer cabinet and replace the power button. C. Remove and reconnect all cables that are plugged into the motherboard. D. Reseat the power cable and confirm the outlet is providing energy. Â Correct Answer: D
A technician needs to install an NVMe drive in an old computer using a PCIe 4X card. The technician installs Windows on the drive and reboots the computer. An error message appears stating there is no bootable device found. The technician checks the BIOS but cannot select the new drive as a boot device. Which of the following is MOST likely causing the issue? A. The boot partition is not set as active. B. The BIOS does not have NVMe boot drivers. C. The NVMe drive has an MBR partition. D. The NVMe drive is out of space. Â Correct Answer: B
Which of the following cables should be used to terminate ST connectors on each end? A. Optical fiber B. Coaxial C. Shielded twisted pair D. HDMI Â Correct Answer: A
Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization? A. Hybrid cloud B. Public cloud C. Iaas D. Saas E. Paas  Correct Answer: D
Which of the following devices would a punchdown tool MOST likely be utilized on? A. Cable modem B. Managed switch C. PoE injector D. Patch panel Correct Answer: Â
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS, but the issue persists. Which of the following is the MOST likely cause of the issue? A. Water damage B. Incorrect OS version C. Faulty battery D. Damaged charging port  Correct Answer: C
A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health? A. Verify S.M. B. R.T. operation on the RAID card. C. Replace the failed drive while users are connected. D. Physically clean the HDDs and connectors. E. Shut down the server and check the RAID controller's status. Â Correct Answer: D
A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing ights. While checking the case history, the technician sees that all ght information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power? A. Ensure the input connections to the screen are secure. B. Swap cables with a screen that works. C. Check to see if the device outputting the data is turned on. D. Determine if the screen is compatible with the output device. Â Correct Answer: A
A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with? A. SCSI B. NAC C. SAN D. WISP Â Correct Answer: C
A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer implement? (Choose two.) A. High availability B. Elasticity C. Cold storage D. Machine learning E. Metered utilization F. Virtualization  Correct Answer: AB
A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request? A. 0 B. 1 C. 5 D. 10 Â Correct Answer: A
Which of the following printing initiatives would be BEST to accomplish environmentally friendly objectives? A. Requiring user authentication for printing B. Locking down printing to only certain individuals C. Modifying duplex settings to double-sided D. Changing the print quality settings to best  Correct Answer: C
A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which of the following steps should the technician perform FIRST? (Choose two.) A. Check the version of the HDMI cable. B. Check the input source. C. Set up the desktop for DVI. D. Replace the HDMI cable. E. Install OS updates. F. Initiate a system restore. Â Correct Answer: BD
A technician is replacing the RAM on an entry-level server with hot-swappable components. Which of the following should the technician do NEXT? A. Replace the RAM while the server is at a cool temperature. B. Replace the RAM while the server is running. C. Power down the server completely and then replace the RAM. D. Verity that the OS supports hot swapping the RAN. Â Correct Answer: C
While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call? A. High latency B. External interference C. No connectivity D. Port apping  Correct Answer: A
A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements? A. SMB settings B. User authentication C. Audit logging D. Wired connection  Correct Answer: B
Which of the following delivers internet over a copper medium? A. ONT B. SDN C. DSL D. WISP Â Correct Answer: C
Which of the following does a DHCP reservation MOST likely apply to? A. Smart TV B. Mobile device C. Workstation D. Printer  Correct Answer: D
Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network? A. NAT mode B. Bridge mode C. Direct mode D. Host-only mode  Correct Answer: D
A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task? A. Toner B. Punchdown C. Network tap D. Crimper  Correct Answer: B
Which of the following 802.11 Wi-Fi protocols utilizes the 5.0GHz frequency and has the BEST speed and reception? A. 802.11a B. 802 11ax C. 802.11b/g/n D. 802.11n  Correct Answer: B
A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspects the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue? A. Damaged digitizer B. Swollen battery C. Distended capacitors D. Failed accelerometer  Correct Answer: B
Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following servers is MOST likely offline? A. Web B. DNS C. File D. DHCP Â Correct Answer: B
A server administrator is building a new application server. Which of the following RAID levels provides MAXIMUM performance and redundancy? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 Â Correct Answer: D
A customer has a Wi-Fi-capable laptop to use when traveling for work. Which of the following will allow the laptop to stay connected when the user travels? A. Cellular card B. Wi-Fi extender C. Bluetooth D. GPS Â Correct Answer: A
A department submits a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT? A. Disconnect the printer power for troubleshooting. B. Install a printer roller kit. C. Replace the overheating fuser. D. Replace the paper with thicker paper stock. Â Correct Answer: A
A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop. Which of the following should the technician use to install the device? A. Port replicator B. Wi-Fi Direct C. Hotspot D. USB-C cable  Correct Answer: D
Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices? A. 802.11ac B. 802.11ax C. 802.11b D. 802.11g  Correct Answer: B
A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the bandwidth to other servers and finds no issues. Which of the following should the technician check NEXT? A. Level of network utilization B. Customer use of two-factor authentication C. Amount of local drive space D. RAID array drive health  Correct Answer: A
A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature? A. File synchronization B. High availability C. Rapid elasticity D. Shared resources  Correct Answer: C
A technician is on site troubleshooting a customer's laptop. The technician needs to download a software update, but the company's proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update? A. Connect to a hotspot B. Request a traffic exemption C. Change the DNS address to 1.1.1.1 D. Update the Group Policy settings  Correct Answer: B
An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences. Which of the following BEST describes the reason for this issue? A. The webcam is not on a level surface. B. The webcam driver should be updated. C. The webcam is plugged into the wrong USB port. D. The webcam is not compatible with the OS. Â Correct Answer: A
A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system? A. Rapid elasticity B. RAID C. High availability D. Shared resources  Correct Answer: C
A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue? A. The USB 2.0 port has insuficient bandwidth. B. The Thunderbolt connector is not compatible. C. The VGA cable does not support a digital signal. D. The connection should use plenum instead of STP. Â Correct Answer: A
A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize? A. USB-C B. Serial C. Lightning D. NFC Â Correct Answer: C
A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest o cial drivers for the device? A. Download the drivers from the vendor's website. B. Allow the OS to install the drivers automatically. C. Utilize a third-party, non-OEM driver. D. Run the autoinstall C E. Â Correct Answer: A
Which of the following network devices operates as a bridge function? A. Hub B. Wireless access point C. Transceiver D. Media converter  Correct Answer: B
Which of the following server roles does RADIUS perform? A. DNS B. AAA C. Mail server D. Syslog  Correct Answer: B
To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch? A. Access point B. Patch panel C. Hub D. Firewall E. Wall jack  Correct Answer: B
Which of the following describes traffic used to resolve the FQDN of a site into an IP address to help locate and browse websites appropriately? A. DNS B. AAA C. SCADA D. IoT E. SQL Â Correct Answer: A
A business purchased a new multifunction printer that will be used to photocopy documents with hundreds of pages. A technician is configuring the printer. Which of the following features should the technician ensure is set up? A. SMB B. PCL C. ADF D. SSH Â Correct Answer: C
A user is traveling to another country and will be unable to get personal cell phone service after the plane lands. Which of the following should the user update to resolve the issue? A. CDMA B. PRL C. MDM D. GPS Â Correct Answer: B
A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue? A. The screen rotation is locked. B. The screen protector on the tablet is damaged. C. The touch-screen digitizer is malfunctioning. D. The inverter is misconfigured. Â Correct Answer: A
The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue? A. Enabling high-accuracy mode B. Replacing the battery C. Disabling Wi-Fi connections D. Utilizing a third-party map application Correct Answer: Â
A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request? A. Scan to email B. Server message block C. Secured prints D. Web services E. Printer share  Correct Answer: B
A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify FIRST? A. The internal antennas are connected. B. The device has the latest OS updates. C. The wireless device drivers are the latest version. D. Airplane mode is disabled. E. The battery is charging. Â Correct Answer: A
After dropping a mobile device, a user reports that it no longer responds to touch/tap commands. The user has already rebooted the device, but the issue persists. Which of the following components is MOST likely causing this issue? A. SIM card B. Charging port C. Digitizer D. Battery  Correct Answer: C
A technician is setting up three web servers for a retail company that takes online orders for its products. Which of the following network host services should the technician use to ensure the servers' resources will be utilized efficiently? A. UTM appliance B. AAA server C. Spam gateway D. Load balancer  Correct Answer: D
When a page that was printed on a laser printer is touched, the image on the paper smears. Which of the following is MOST likely the cause of this issue? A. Duplexing assembly B. Fuser C. Toner D. Transfer belt Correct Answer: Â
A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to indicate that it is cracked. Which of the following BEST describes why a blot is on the screen? A. Digitizer damage B. Improper charging C. Ambient light sensor damage D. Liquid damage  Correct Answer: D
A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue? A. The memory B. The storage device C. The integrated keyboard D. The battery Correct Answer: Â
A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue? A. Reorder the priority in Windows Boot Manager. B. Check to make sure Secure Boot is turned on. C. Ensure that the Trusted Platform Module is enabled. D. Verify that the latest updates are installed. Â Correct Answer: C
Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network? A. SCADA B. Sandbox C. Honeypot D. Hybrid cloud  Correct Answer: B
A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet inspection. Which of the following would BEST address the customer's need? A. Switch B. Firewall C. Router D. Proxy  Correct Answer: B
An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly? A. Require the technicians to spend more time testing theories to determine the root causes of issues. B. Require the technicians to verify full system functionality when resolving issues. C. Require the technicians to gather more information when speaking with users about issues. D. Require the technicians to document the findings, actions, and outcomes of issues. Â Correct Answer: D
A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a ashlight into the LCD and sees a faint image. Which of the following BEST describes the issue? A. Defective inverter B. Incompatible video driver C. Incorrect input source D. Burned-out bulb  Correct Answer: A
A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing? A. Thunderbolt B. eSATA C. M.2 D. SCSI Â Correct Answer: C
An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need? A. Community B. Private C. Public D. Hybrid  Correct Answer: A
A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionality? A. DNS server B. Port forwarding C. Perimeter network D. Universal PnP E. DHCP server  Correct Answer: A
A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the MOST appropriate for this situation? A. Virtual network B. Application virtualization C. Cross-platform virtualization D. Virtual sandbox E. Virtual desktop  Correct Answer: D
A technician is troubleshooting a projector that will not display any images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT? A. Calibrate the image. B. Replace the bulb. C. Test the output resolution. D. Clean the fans. Â Correct Answer: B
A user's Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionality. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Choose two.) A. Replace the video card. B. Research the requirements of the application. C. Install a new case fan. D. Run chkdsk on the HD E. Check the Event Viewer logs. F. Reinstall the application. Â Correct Answer: BE
A user's device needs more memory, so a technician installs extra RAM with the following specifications: 2 x 8Gb DDR3-1066 (PC3-8500) 1 x 16Gb DDR3-1333 (PC3-10600) Which of the following speeds would maximize reliability? A. 1,066 B. 1,333 C. 8,500 D. 10,600 Â Correct Answer: A
A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take? A. Determine a plan of action to resolve the problem. B. Run antivirus software to remove the virus from the computer. C. Ask the user about the symptoms the computer is experiencing. D. Make a backup of the user's data on an external drive. Â Correct Answer: C
A user lost a wallet containing credit and debit cards and is unable to purchase merchandise. Which of the following mobile phone technologies would allow the user to complete transactions? A. GSM B. MFA C. PRL D. NFC Â Correct Answer: D
A company uses legacy accounting software, and no replacement is available Which of the following virtualization solutions will the company MOST likely select? A. Network B. Storage C. Desktop D. Sandbox  Correct Answer: C
The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Choose two.) A. Identify the location of devices that utilize 2.4GHz. B. Check to see if the phones are UTP or STP lines. C. Test to see if the copper electrical wires are causing interference. D. Map all of the wireless signals in the restaurant. E. Verify T568B is being used in the wiring closet patch panel. F. Schedule timed router reboots throughout the day. Â Correct Answer: AD
A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Choose two.) A. DVI B. Infrared C. Lightning D. USB-C E. PS/2 F. Bluetooth  Correct Answer: DF
A web developer needs to test the compatibility of web functions across multiple different browsers and versions of those browsers. The web developer only has one machine and cannot install multiple browser versions. Which of the following should the developer do to BEST resolve the issue? A. Purchase more machines. B. Deploy application virtualization. C. Test using a virtual desktop. D. Set up a multiboot configuration. Â Correct Answer: C
A network administrator is troubleshooting a connectivity issue. The administrator performs a port scan, and the following information is generated:Which of the following standard ports should be open to allow a successful RDP connection? A. 53 B. 443 C. 445 D. 3389 Â Correct Answer: D
A technician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Choose two.) A. Optical fiber tester B. Scissors C. Cable tester D. Crimper E. Coaxial cable F. Screwdriver  Correct Answer: CD
A technician needs to configure a printer for network communications. Which of the following must the technician configure? (Choose three.) A. PCL B. Dots per inch C. Gateway D. Subnet mask E. MAC address F. IMEI G. IP address H. Drivers  Correct Answer: CDG
Which of the following allows a switch to be divided into separate logical networks? A. VLAN B. SSL VPN C. NAT D. RADIUS Â Correct Answer: A
An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model? A. Cost savings B. Highly available C. Dedicated hardware D. Increased security  Correct Answer: A
A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue? A. Calibrate the touch screen B. Reset the mobile device C. Replace the LED screen. D. Update the mobile device. Â Correct Answer: A
A user submitted a help desk ticket to report that the Wi-Fi connection drops every time the microwave is used. A technician suspects the issue is related to interference. Which of the following should the technician do to provide the BEST long-term solution for the issue? A. Change the Wi-Fi operation channel. B. configure the Wi-Fi AP to 5GHz. C. Increase the power output of the AP. D. Change the SSID to hidden. Â Correct Answer: B
A technician is troubleshooting a classroom projector that shuts down after fteen minutes of use. Which of the following should the technician do to resolve the issue? A. Replace the video input cable. B. Change the bulb. C. Clean the air filter. D. Swap the power cord. Â Correct Answer: C
A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use? A. Cable tester B. Loopback plug C. Toner probe D. Network tap  Correct Answer: B
A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company's wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional? A. Hotspot B. Near- field communication C. Ethernet tap D. Spectrum analyzer  Correct Answer: A
A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed? A. PSU B. CPU C. RAM D. GPU Â Correct Answer: A
Which of the following networking devices will MOST likely need to be installed in between the ISP and the LAN in a SOHO environment? A. Switch B. Firewall C. Cable modem D. Router E. Access point  Correct Answer: D
A technician is configuring a desktop computer and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration? A. ATX B. NIC C. TPM D. ARM Â Correct Answer: C
A storage server with three drives was reporting errors indicating the array was in degraded mode, but the stored files were still accessible. A technician went to the server room to troubleshoot the error message. Which of the following RAID configurations did the technician MOST likely find? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 Â Correct Answer: C
A technician is building a new computer for a customer. The computer must use an ITX-sized motherboard and have a RAID 5 array with all drives using the same interface. Which of the following drive types will the technician MOST likely utilize? A. SCSI B. PCIe C. NVMe D. SATA Â Correct Answer: D
Which of the following should a user do FIRST when upgrading the power supply on a gaming PC? A. Update the BIOS B. Disconnect the system memory C. Check the wattage rating D. Reseat the graphics card  Correct Answer: C
A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do? A. Increase the ECC memory timings in the BIOS. B. Upgrade to the latest DDR5 modules. C. Clear the temporary files on the workstation's boot drive. D. Use a hypervisor to adjust the resource allocation. Â Correct Answer: D
A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue? A. Verify the AC adapter voltage. B. Repair the operating system. C. Replace the user's USB-C hub. D. Reinstall the drivers for affected devices. E. Make sure the printer is not drawing too much power. Â Correct Answer: C
Which of the following virtualization technologies allows Linux and Windows operating systems to run concurrently? A. Test environment B. Sandbox C. Legacy OS D. Cross-platform  Correct Answer: D
A service technician replaced the gateway, and a user is now unable to access the SOHO wireless network. Which of the following steps should the technician take to resolve the issue? A. Assess the network cables for damage. B. Disable Bluetooth connections. C. Update the firmware. D. Check if the password and SSID are correct. Â Correct Answer: D
A customer's cell phone screen is discolored in several areas. Which of the following components is the MOST likely cause of the issue? A. Bulging battery B. Wired connectors C. Liquid crystal display D. Phone case E. Protective glass  Correct Answer: C
A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue? A. System board B. Paper tray C. Memory D. Fuser  Correct Answer: D
A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend? A. Satellite B. DSL C. Fiber D. Hotspot  Correct Answer: A
A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives? A. DiskPart B. Diskmgmt C. Disk Cleanup D. BitLocker  Correct Answer: B
A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request? A. SATA SSD B. SATA HDD C. M.2 PCIe NVMe SSD D. PCIe SATA HDD Â Correct Answer: C
A user has decided to build a new computer with parts purchased from a popular online vendor. The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build? A. The user did not plug in the processor's fan. B. The user did not apply thermal paste to the CPU. C. The user did not seat the GPU correctly. D. The user did not install the power supply. Â Correct Answer: A
A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use? A. Wi-Fi analyzer B. Netstat C. Net use D. Traceroute E. Network tap  Correct Answer: A
Which of the following handles touch-screen operation on a mobile device? A. Stylus B. Liquid crystal display C. Processor D. Digitizer  Correct Answer: D
Which of the following provides a client device with an IP address? A. DNS B. DHCP C. IPSec D. SMB Â Correct Answer: B
Which of the following video cables can carry an audio signal? A. HDMI B. S-Video C. VGA D. DVI Â Correct Answer: A
A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use? A. SCSI B. eSATA C. PCIe D. NVMe  Correct Answer: B
A technician is installing new power supplies for the application engineering team's workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution? A. 1000W 24-pin modular power supply B. 220VAC 9000J surge protector C. 500W redundant power supply D. 2000VA uninterruptible power supply  Correct Answer: A
The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi, but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device? A. MDM was never properly set up on the device. B. S/MIME certificates were corrupted and needed to be reloaded. C. Bluetooth on the device was disabled by mistake. D. The device never had a proper SIM card installed. Â Correct Answer: D
A technician just nished assembling a new PC for a client. Upon POST, the device presents an unspeci ed beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT? A. Ensure thermal paste is being used on the CPU. B. Check to make sure that any video cards have auxiliary power cabling connected. C. Verify the header panel connector is properly connected. D. Spot-check that the I/O shield for the motherboard is properly installed. Â Correct Answer: C
A user receives the following error when trying to reboot a computer:Which of the following is the MOST likely cause of this error message? A. Corrupted bootloader B. Faulty RAID controller C. Failed hard drive D. Incorrect storage device driver  Correct Answer: C
An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised. Which of the following will BEST mitigate this issue? A. DNS B. S/MIME C. SPF D. SSID Â Correct Answer: C
Which of the following describes the main difference between T568A and T568B cabling standards? A. The T568B data transfer rate is higher than T568 B. The green and the orange cables are interchanged. C. T568A is used in blue cables, and T568B is used in green cables. D. The standards use different cable connectors. Â Correct Answer: B
A help desk technician plugged in a user's new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reason this happened? A. The WLAN is disabling the NIC card. B. The network cable is not attached. C. The PC is unable to contact a DHCP server. D. The DHCP server is using addresses in the range of 169.254.254.1. Â Correct Answer: C
A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue? A. Empty imager drum B. Overheaded system fuser C. Scratched scanner glass D. Third-party toner  Correct Answer: C
A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take? A. Restart the videoconference. B. Replace the laptop. C. Check the audio inputs. D. Try another microphone. Â Correct Answer: C
A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue? A. Replacing the speakers B. Increasing the volume C. Enabling the audio device D. Updating the driver  Correct Answer: C
A technician is building a video production workstation that will consist of two high-end GPUs. The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type? A. 400W external power supply B. 2x 600W redundant power supplies C. 1,200W modular power supply D. 1,500W uninterruptible power supply  Correct Answer: C
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT? A. Verify that the printing trays are correctly set B. Swap printer trays until the print jobs complete as expected C. Replace the tray rollers to ensure proper paper alignment D. Reset the default to use 8.5in x 11in (216mm x 279mm) paper  Correct Answer: A
A user built a new PC with parts sourced from a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system immediately shuts down. Which of the following is the MOST likely cause of this issue? A. The video card was installed in the wrong PCIe slot B. The CPU heat sink was attached without adequate thermal paste C. The SSD drives do not have enough Page file D. The system does not have enough RAM for 4K video  Correct Answer: B
A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning? A. Following corporate procedures B. Testing before deployment C. Documenting the findings D. Establishing a plan of action  Correct Answer: A
A desktop PC was recently moved to a new area and needs internet access RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed? A. Wireless NIC B. NFS system C. SSHD D. USB card  Correct Answer: A
A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port for video output. Which of the following does the technician need to complete the setup? A. Digital-to-analog converter B. A/V switcher C. DisplayPort to HDMI adapter D. DVI to HDMI cable  Correct Answer: D
A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select? A. 0 B. 1 C. 5 D. 10 Â Correct Answer: D
A user is expecting a visit from a new customer, and the company's ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone's 4G internet connection from the laptop? A. Set up a VPN. B. configure a hotspot. C. Activate NF D. Use a USB cable. Â Correct Answer: B
A user's laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HD A. A technician assesses the user's hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice? B. 1TB NVMe SSD C. 1TB flash drive D. 1TB SATA SSD E. 1TB SAS Â Correct Answer: D
Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue? A. The wrong network printer queue is being used. B. The network printer is on the wrong VLAN. C. The default paper type has been changed. D. The print server has outdated print drivers. Â Correct Answer: C
Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times? A. Community cloud B. Rapid elasticity C. High availability D. Metered service  Correct Answer: B
A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue? A. Cable tester B. Crimper C. Punchdown tool D. Loopback plug  Correct Answer: B
To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user's child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet? A. The child accidentally connected to a neighbor's WLAN. B. The company's group policy disabled the device. C. The device has a data cap and has reached that limit. D. The device's plan has been unpaid. Â Correct Answer: C
A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms? A. CPU fan B. Memory C. Power supply D. Hard drive  Correct Answer: A
A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue? A. Check the storage space. B. Inspect the screen for damage. C. Install the latest updates. D. Recalibrate the digitizer. Â Correct Answer: A
A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone? A. Wi-Fi B. Hotspot C. Bluetooth D. Location  Correct Answer: C
A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT? A. Check the speed and duplex settings on the switch. B. Verify which port the VLAN is assigned to. C. Ensure settings within the computer's BIOS. D. Replace the cable that runs from the user's desk to the patch panel. Â Correct Answer: A
A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank's need? A. Private B. Hybrid C. Public D. Community  Correct Answer: D
Which of the following wireless technologies has the MOST range and wireless throughput? A. 802.11ac B. 802.11ax C. 802.11b/g/n D. 802.11g  Correct Answer: B
Which of the following cables replaced the Apple 30-pin connector and is also reversible? A. USB-C B. Lightning C. miniUSB D. DisplayPort  Correct Answer: B
New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue? A. configure appropriate settings within the BIOS. B. Replace the RAM. C. Modify the boot.ini file. D. Install the required drivers through the Control Panel. Â Correct Answer: A
A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue? A. The user's internet connection is down. B. The user's domain account is locked out. C. The user's switch has stopped working. D. The user's IP address needs to be renewed. Â Correct Answer: A
HOTSPOT A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include: · Playing the newest games at a high frame rate · Fast game load times · Enough storage to have several games installed at once · High-end audio · No concern about cost · Running the current Windows OS The second workstation will be a family workstation. The requirements include: · Capability for word processing, videoconferencing, and basic web sur ng · Minimal cost, as long as it meets the requirements · Running the current Windows OS INSTRUCTIONS Use the drop-down menus to select the appropriate component for each category, based on the above requirements. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.Correct Answer: Â
A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install? A. SODIMM B. VRAM C. DDR4 D. ECC Â Correct Answer: D
A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform? A. Reinstall the HDD drivers. B. Rebuild the RAI C. Replace the failed drives. D. Restart the system. Â Correct Answer: C
HOTSPOT A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue. INSTRUCTIONS Click on each component to view the specification. Select the appropriate cause and resolution for the issue. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer: Â
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network? A. Switches only send data to the specific computer, while hubs send data to all computers inside the network. B. Switches compress data, while hubs send uncompressed data. C. Switches receive data and route it to all computers inside the network, while hubs receive data and do not route. D. Switches scramble data, while hubs send data in the original form. Â Correct Answer: A
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes? A. Load balancer B. Bridge C. Proxy server D. Switch E. Firewall  Correct Answer: A
A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause? A. Physical cabling issues B. Burned-out bulb C. Display burn-in D. Incorrect data source  Correct Answer: A
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency? A. Enabling and configuring a 5GHz antenna B. configuring separate IP ranges C. Enabling multiple SSIDs D. configuring all devices with different channels  Correct Answer: D
In which of the following places is a laptop's wireless antenna MOST likely located? A. Near the network interface card B. Underneath the battery C. Integrated into the motherboard D. In the bezel of the lid  Correct Answer: D
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used? A. Cat 5 B. Cat 5e C. Cat 6 D. Cat 6a  Correct Answer: C
Which of the following describes the BEST use case for a client-side hypervisor? A. For a software developer who is required to test an application in many environments . When the data center environment is out of resources for a new server B. As a cost-saving measure to allow multiple users on one computer C. To provide a backup to cloud-based solutions during internet failures  Correct Answer: A
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used? A. Optical disk drive B. eMMC storage device C. 15,000rpm drive D. RAID 10 array  Correct Answer: C
A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT? A. Change the language settings on the printers. B. Reboot all the machines having the issues. C. Reboot all the printers. D. Install an updated printer driver on the print server. Â Correct Answer: D
A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST? A. Verify the power rating of the charger. B. Ensure all unnecessary connectivity features are disabled. C. Check that all missing smartphone OS updates are applied. D. Complete a factory reset of the phone. Â Correct Answer: A
User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT? A. Attempt to reinstall the application. B. Verify the system functionality. C. Test the functionality of the antivirus. D. Complete the final report. E. Determine the source of the installation file. Â Correct Answer: E
A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT? A. Reinstall the operating system. B. configure a new RAID array. C. Report the status of the drive and close the ticket. D. Consider another possible cause of the issue. E. Restore the latest backup of the system. Â Correct Answer: D
A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT? A. Test the RAM in different slots, one at a time. B. Remove and test the power supply. C. Replace the motherboard. D. Change the CMOS battery. Â Correct Answer: A
A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data? A. Use data recovery software to find and recover the hard drive information. B. Access the BIOS and select to rebuild the degraded RAID array. C. Boot into the BIOS and enable the TPM on the new motherboard. D. Return the replaced motherboard back to the computer. Â Correct Answer: C
A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images? A. Change the paper weight setting. B. Replace the printer's fuser. C. Upgrade the printer firmware. D. Clean the toner drums and rollers. Â Correct Answer: D
A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration? A. TPM B. HSM C. UEFI D. ARM Â Correct Answer: A
A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue? A. Clean the filter. B. Adjust the standby timeout. C. Check the power cable connection. D. Replace the bulb. Â Correct Answer: A
Which of the following would an administrator use to migrate virtual machines from on premises to the cloud? A. IaaS B. SaaS C. DBaaS D. DRaaS Â Correct Answer: A
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause? A. A foreign object is stuck inside the port. B. The cable connection utilized the wrong orientation. C. The USB cable is physically damaged. D. The USB port belongs to a different form factor. Â Correct Answer: D
A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on? A. Impact B. Inkjet C. Laser D. Thermal  Correct Answer: A
Which of the following types of devices MOST often uses a Thunderbolt cable? A. Linux PC B. Android mobile C. Apple laptop D. Chromebook  Correct Answer: C
Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.) A. 23 B. 25 C. 80 D. 143 E. 389 F. 443 Â Correct Answer: CF
Which of the following is an unsecure remote access protocol? A. SSH B. HTTPS C. SFTP D. Telnet  Correct Answer: D
Which of the following cable types is the standard connector on printers? A. DVI B. eSATA C. USB D. Lightning  Correct Answer: C
Which of the following is the MAXIMUM power PoE+ provides? A. 15.4W B. 30W C. 60W D. 95W Â Correct Answer: B
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router's WAN port. Which of the following addresses did the technician MOST likely configure on the router? A. 10.1.50.30 B. 19.45.7.28 C. 169.254.168.10 D. 172.22.40.6 Â Correct Answer: B
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom? A. Faulty CMOS battery B. OS update issue C. Overheating D. Faulty RAM Â Correct Answer: C
The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue? A. Fuser B. Waste container C. Roller D. Toner  Correct Answer: A
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT? A. Disable the printer for repairs. B. Install a printer roller kit. C. Remove the paper and let the fuser cool down. D. Replace the paper with thicker paper stock. Â Correct Answer: A
A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result: IPv4 connectivity...limited or none IPv4 address...169.254.254.1 - subnet mask...255.255.0.0 default gateway... Which of the following is the MOST likely cause of this issue? A. DHCP failure B. ARP cache C. DNS resolution D. Duplicate IP address  Correct Answer: A
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT? A. Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized. B. Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance. C. Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals. D. Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it. Â Correct Answer: B
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue? A. Exchange the transfer roller. B. Recalibrate the printer. C. Clear the jam. D. Replace the fuser assembly. Â Correct Answer: A
A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue? A. System on a chip B. Accelerometer C. Digitizer D. Gyroscope  Correct Answer: C
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply? A. Unplug one power cable B. Verify the RAM temperature C. Utilize a grounding strap D. Replace the RAM while the server is running  Correct Answer: C
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform? A. Restart the modem and run an online internet connection and speed diagnostic tool. B. Guide the customer on how to upgrade the internet plan with the provider in order to improve latency C. Explain to the customer this is not an issue; this situation is normal for this type of internet connection. D. Replace the modem because it is not working correctly based on the test result. Â Correct Answer: C
An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT? A. Replace the imaging drum B. Realign the pickup rollers. C. Clean the duplexing assembly. D. Calibrate the printer  Correct Answer: A
A systems administrator has been tasked with allowing SMTP traffic through the system's host-based firewall. Which of the following ports should the administrator enable? A. 23 B. 25 C. 80 D. 161 Â Correct Answer: B
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic? A. Spectrum analyzer B. Network tap C. Loopback plug D. Toner probe  Correct Answer: B
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT? A. Write a knowledge base article in the ticketing software to expedite future incidents. B. Submit a bug report to the developer of the application, along with the steps taken to resolve the issue. C. Work with the developer to proactively collect the application logs to identify future errors of this type. D. Send an email communication to the company about the issue and the steps taken to resolve it. Â Correct Answer: A
A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs? A. PoE switch B. USB-C hub with power delivery C. Docking station with DisplayPort D. KVM switch with audio  Correct Answer: C
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue? A. Connect the printer with a USB cable rather than over the network. B. Install the appropriate printer drivers for the OS. C. Install the correct toner in the printer. D. Set the printer trays to allow duplex printing. Â Correct Answer: B
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message: No Signal Input - Which of the following describes the FIRST action that should be taken? A. Verify that the projector is turned on. B. Verify that the user is using an approved OS. C. Replace the projector bulb. D. Check the video cable and replace it if necessary. Â Correct Answer: D
A technician was called in to look at a user's P A. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues? B. The hard disk drivers have been corrupted. C. The HDD cables need reseating. D. A RAID disk failed. E. The HDD has no free space. Â Correct Answer: D
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts? A. Checking that the ringer volume on the device is high enough to be audible B. Ensuring the corporate password is saved correctly in the calendar application C. Installing a third-party calendar application and synchronizing it with the corporate calendar D. Remotely wiping the mobile device and reinstalling all applications  Correct Answer: B
A technical lead wants to migrate all common business applications, including email and leshares, to the cloud. Which of the following cloud concepts should be used? A. MaaS B. PaaS C. SaaS D. IaaS Â Correct Answer: C
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software? A. Do not upgrade any workstations within the organization. B. Upgrade all workstations and provide a virtual environment for the legacy software. C. Upgrade all workstations except those used by the engineering department. D. Purchase new workstations for the engineering department. Â Correct Answer: B
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insuficient. Which of the following would MOST likely cause the insu ciency? (Choose two.) A. Replacing the HDD with an SSD B. Upgrading the firmware C. Adding an optical drive D. Adding more RAM E. Adding a CMOS battery F. Upgrading the graphics card  Correct Answer: CF
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system? A. HDMI B. Bluetooth C. USB D. Lightning  Correct Answer: C
Which of the following network types would be used in a server room to connect virtual servers to high-speed storage? A. WAN B. PAN C. MAN D. SAN Â Correct Answer: D
A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satis es this requirement? A. mSATA SSD B. M.2 NVMe SSD C. 2.5 SATA SSD D. 2.5 SAS HHD Â Correct Answer: B
The Chief Executive officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request? A. Community B. Hybrid C. Public D. Private  Correct Answer: D
A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result? A. Duplex B. Collate C. Landscape D. Transparency  Correct Answer: A
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT? A. Inquire about environmental or infrastructure changes. B. Conduct external or internal research based on symptoms. C. Establish a plan of action to resolve the problem and implement the solution. D. Document the findings, actions, and outcomes. Â Correct Answer: B
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement? A. VDI B. IaaS C. VPN D. SaaS Â Correct Answer: A
Which of the following would be the BEST reason to use a virtual machine as a sandbox? A. To test new software in a safe environment B. To increase the efficient use of computing resources C. To run multiple machines on the same hardware D. To have dedicated hardware for a single system  Correct Answer: A
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO? A. Hub B. Ethernet gateway C. Wireless access point D. Router  Correct Answer: D
A technician is preparing to set up a gaming computer with the following components: Discrete, high-end graphics card Video capture card High-end processor Multiple hard drives USB 3.0 hub Sound card Which of the following options is the MOST important for the technician to consider before building the gaming computer? A. Redundant power supply B. Modular power supply C. 20-pin vs. 24-pin power adapter D. Power supply wattage rating  Correct Answer: D
Which of the following is the PRIMARY security concern with virtual machine escape? A. Cross-site scripting B. Compromising the hypervisor C. Overutilization of resources D. Rogue virtual machines installed on the hypervisor  Correct Answer: B
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy? A. Coaxial B. Plenum C. Cat 5e D. Fiber  Correct Answer: A
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.) A. Using the device as a Wi-Fi hotspot B. A cracked screen C. A failing battery D. Less than 15% free storage space on the phone E. Privileged control F. Recurring prompts to install OS updates G. Granting too many application camera permissions H. Too many open applications  Correct Answer: ACH
Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Choose two.) A. 2.4GHz has less interference. 5GHz transmits in lower speed. B. 2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections. C. 2.4GHz has a higher data rate. 5GHz has 23 channels. D. 2.4GHz has 11 channels. 5GHz has no data interference. E. 2.4GHz has a higher coverage area. 5GHz has higher bandwidth. F. 2.4GHz has a higher bandwidth. 5GHz has lower transmit power. Â Correct Answer: BE
A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician take FIRST? A. confirm that both the current and new memory are from the same brand. B. Run a diagnostic test on the current memory. C. Verify the memory requirements of the motherboard. D. Connect an electrostatic discharge strap. Â Correct Answer: C
A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals? A. SaaS B. IaaS C. ISP D. SDN Â Correct Answer: B
A technician is configuring a new CAD workstation that has four large hard drives. The workstation will be used to edit large, critical files, so the storage configuration should be both fast and redundant. Which of the following RAID levels BEST meets these requirements? A. 0 B. 1 C. 5 D. 10 Â Correct Answer: D
A technician receives a ticket that states a mobile payment device is having issues with its contactless payment feature. The device is not detecting payment options. Which of the following is the MOST likely cause of the issue? A. NFC B. Bluetooth C. Wi-Fi D. Lightning adapter  Correct Answer: A
A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT? A. Visually inspect the motherboard capacitors. B. Verify all case fans are operational. C. Check that the BIOS version supports the installed CPU. D. Compare the software requirements with the installed RAM. Â Correct Answer: A
A user calls the help desk for assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task? A. Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen. B. Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen. C. Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen. D. Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen. Â Correct Answer: C
A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens? A. Power cycle the laptop. B. Plug in the monitor to the USB port. C. Adjust the monitor display settings. D. Power cycle the monitor. Â Correct Answer: C
A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working ne for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT? A. Use another brand of VGA to DisplayPort adapter. B. Research the issue further and formulate a new hypothesis to test. C. Ask the user additional clarifying questions regarding the issue. D. Document the action taken and the outcome. Â Correct Answer: B
A user on the marketing team uses various multimedia applications that consume a lot of memory. The user needs to install more RAM to run these applications effectively. When the user opens the computer case, the user sees four slots in two sets of colors. Which of the following memory types is MOST likely required? A. Dual-channel B. Triple-channel C. Single-channel D. Quad-channel E. Error correction code RAM Â Correct Answer: A
Which of the following allows all VMs in a virtual environment to have RAM allocated for use? A. Measured service B. Containerization C. Synchronization D. Resource pooling  Correct Answer: D
Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies? A. 802.11a B. 802.11ac C. 802.11b D. 802.11g  Correct Answer: B
A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue? A. Domain Name System B. Gateway C. Subnet D. IP address  Correct Answer: A
A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue? A. The volume on the TV needs to be turned up. B. The conference call needs to be unmuted for audio. C. An incorrect HDMI cable is being used. D. The TV's HDMI-ARC port is not being used. Â Correct Answer: D
A technician is setting up a projector for a videoconferencing system. When the user attempts to connect a laptop to the system, the system displays the following error message: no source found The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT? A. Check the bulb on the projector and replace it with a new one. B. Check the display settings on the computer and set them to extend/duplicate. C. Replace the projector with another known-good one and try again. D. Replace the video card on the machine that is plugged in to the projector, as it has gone bad. Â Correct Answer: B
Which of the following is a method that can be used to securely connect a remote user's laptop to a corporate server? A. WAN B. VPN C. SSL D. DHCP Â Correct Answer: B
A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution? A. Adjusting the lens B. Changing the filter C. Replacing the video cable D. Reseating the lamp  Correct Answer: A
An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check? A. Performance monitor B. Tablet/PC settings C. System configuration D. Display settings  Correct Answer: B
A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue? A. Upgrade the Ethernet cable to the latest specification. B. Replace the phone. C. Install a PoE injector. D. Change ports on the switch. Â Correct Answer: D
Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address? A. DHCP B. LOAP C. UTM D. DNS Â Correct Answer: A
Which of the following utilizes TCP ports 20/21 and transfers data in cleartext? A. SNMP B. SSH C. FTP D. Telnet  Correct Answer: C
A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements? A. Sandbox B. VDI C. Private cloud D. SaaS Â Correct Answer: B
A technician needs to fix a Cat 5 cable issue. The cable, which is connected to a network jack, fails when it is moved around. Which of the following items must the technician use to fix the issue? (Choose two.) A. Scissors B. Network tap C. Magnetized screwdriver D. Tone generator E. RJ45 connector F. Crimper  Correct Answer: EF
A user acquired a new workstation and is attempting to open multiple large Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST? A. Increase the swap partition. B. Upgrade the CPU in the workstation. C. Upgrade the power supply in the workstation. D. Upgrade the RAM in the workstation. Â Correct Answer: A
An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST? A. SSD B. CPU C. HDD D. RAM Â Correct Answer: D
Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement? A. Isolation B. Authentication C. Hardening D. Authorization  Correct Answer: A
A user connects a smartphone to a laptop. Which of the following types of networks has the user created? A. PAN B. MAN C. WLAN D. LAN Â Correct Answer: A
Recently, an organization received a number of spam emails that passed through the spam gateway. These emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue? A. Updating the keyword filtering B. Editing the sender policy framework C. Contacting the gateway vendor D. Verifying DMARC is enabled  Correct Answer: A
Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue? A. Replace the printer paper with a new ream. B. Clear the print spooler on each computer. C. Reinstall the printer driver on each computer. D. Perform the drum-cleaning procedure. Â Correct Answer: D
Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines? A. Line conditioner B. AC voltage regulator C. Uninterruptible power supply D. Cloud storage backup  Correct Answer: C
A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective? A. M.2 B. SAS C. HDD D. SCSI Â Correct Answer: A
A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement? A. Thumbprint/retinal scan B. Password/password C. Password/thumbprint D. Password/PIN Â Correct Answer: C
Which of the following BEST describes the main function of a web server? A. Storing files and controlling user access B. Setting up personal mailboxes and calendars C. Providing IP addresses and printing services D. Hosting home pages and business portals  Correct Answer: D
A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do not register in a word processor. The laptop works ne when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue? A. Disable the sticky keys feature. B. Clean the keyboard. C. Reset the BIOS settings to default. D. Charge the laptop. Â Correct Answer: B
An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need? A. Tethering to a corporate-owned laptop B. WPA2-Enterpise wireless C. Corporate enterprise email D. Mobile device management  Correct Answer: D
A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue? A. The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly. B. The printhead is too hot. Adjust the temperature down and retry printing. C. The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper. D. The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead. Â Correct Answer: B
A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C: Which of the following tasks should a systems administrator complete to BEST meet this goal? (Choose two.) A. configure RAID 1. B. Install a hybrid drive. C. Upgrade to 1GB NI D. Increase the RAM. E. Migrate to a SS F. Upgrade the power supply. Â Correct Answer: DE
A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer? A. Cross-platform functionality B. Software compatibility C. Test case development D. Sandbox environment  Correct Answer: D
A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue? A. The screen is physically damaged. B. The screen rotation is incorrect. C. The touch-pen battery is depleted. D. The screen needs to be recalibrated. Â Correct Answer: D
A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause? A. Digitizer issues B. Overheating C. Broken screen D. Malware  Correct Answer: A
Which of the following is a valid use for PaaS? A. Off-site backups B. An application development environment C. A virtual server installation and configuration model D. A web application for asset management  Correct Answer: B
Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause? A. RAID B. SSD C. S.M. D. R.T E. HDD Â Correct Answer: D
A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT? A. Determine the next steps to resolve the issue and document it. B. Design a plan of action to resolve the issue and implement the solution. C. Document the findings, actions, and outcomes. D. Establish a theory of probable cause, researching internally or externally as needed. Â Correct Answer: D
An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS? A. Operating system spoofing B. Remote software provisioning C. Indirect software implementation D. Cross-platform virtualization  Correct Answer: D
A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using? A. Fiber B. Cable C. DSL D. Satellite  Correct Answer: C
An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized? A. Virtualization B. Clustering C. Load balancer D. Round-robin DNS Â Correct Answer: C
A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been led? A. Inquire about possible changes. B. File a damage report. C. Requisition a new scanner. D. Attempt to clean the scanner. Â Correct Answer: A
A company wants to use client-side virtualization for application testing. Which of the following configurations would BEST support this goal? A. CPU 2.5GHz - 4 cores 16GB DDR4 RAM 1TB SSD B. CPU 3.2GHz - 1 core 16GB DDR4 RAM 4TB SSD C. CPU 2.5GHz - 2 cores 16GB DDR4 RAM 4x 1TB HDD RAID 5 D. CPU 3.2GHz - 4 cores 8GB DDR4 RAM 500GB HDD Â Correct Answer: A
A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message: Paper Jam, Jam in Fuser. Which of the following is the MOST efficient next step the technician should complete? A. Apply a maintenance kit to the printer. B. Check the printer paper path to locate any obstructions. C. Turn the printer on and off to see if the error clears. D. Replace the fuser. Â Correct Answer: B
A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed? A. The print drum is worn and loose, causing the printing to be light in places. B. The ribbon is low on ink or missing and must be replaced to get proper output. C. The heating element has failed, and a new one needs to be installed for proper transfer. D. The wrong type of lament is loaded, preventing it from sticking correctly. E. The fuser assembly is not calibrated properly, causing it to impact the paper too hard. Â Correct Answer: B
The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers? A. Grant all registered employees access to each machine. B. Restrict device access to only the user to whom the laptop is assigned. C. Limit device access to departments and guest users. D. Give each team member a USB drive that bypasses the reader to allow guest users to log in. Â Correct Answer: B
A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (Choose two.) A. Missing drives in the OS B. RAID failure C. Bootable device not found D. Data loss E. Controller failure F. CMOS corruption G. TPM malfunction  Correct Answer: BC
A technician is commissioning a workstation that is required to have mirrored storage, utilizing two 4TB drives that support one failure. Which of the following BEST meets these requirements? A. RAID 0 B. RAID 1 C. RAID 5 D. RAID 10 Â Correct Answer: B
A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST? A. Research new webcam firmware. B. Restart the computer and run system diagnostics. C. Reseat the webcam. D. Reinstall the webcam software and drivers. Â Correct Answer: C
An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8- pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting? A. The UPS, as 115V is insuficient for the configuration and should be increased to 220V B. The power supply, as 200W is insuficient when the GPU is heavily tasked C. The graphics card, as it is the component that triggers the unexpected reboots D. The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots  Correct Answer: D
Which of the following technologies can allow multiple networks to traverse a switch? A. VLAN B. VRRP C. VPN D. DHCP Â Correct Answer: A
An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message: Date/Time Not Set - Press F1 to Run Setup - Which of the following would be the BEST action to take next? A. Change the motherboard. B. Reseat the motherboard power connections. C. Replace the CMOS battery. D. Restore the BIOS to factory default settings. Â Correct Answer: C
A user reports that a PC occasionally fails to boot. The user reboots the PC, but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the P A. Which of the following should the technician do FIRST? B. Try to extract data. C. Reseat the RAM modules. D. Inspect the fan. E. Check the CD tray. Â Correct Answer: A
A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT? A. Try to set as many pins as possible. B. Install an adaptor to create a universal socket. C. Verity the socket type and manufacturer. D. Find a compatible motherboard for the CPU. Â Correct Answer: C
A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP, the issue persists. Which of the following would BEST establish the connection in minimal time? A. Radio frequency ISP B. Neighbor's WI-FI C. Mobile hotspot D. Fiber optic  Correct Answer: C
Which of the following network devices is used to separate broadcast domains? A. Switch B. Wireless access point C. Router D. Hub  Correct Answer: C
A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance? A. Coaxial B. Shielded Cat 6 C. Plenum Cat 5e D. multimodefiber  Correct Answer: B
An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface? A. Public B. Hybrid C. Community D. Private  Correct Answer: D
Which of the following describes metered utilization of cloud resources? A. Resources provisioned instantly B. Payments made only for resources that are used C. Resources pooled to increase computing power D. Implementation of rapid elasticity Correct Answer: Â
A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following: Connection-specific DNS Su x .: lan Link-local IPV6 Address.........: fe80::1585:7fb2:b05f:7102%12 IPv4 Address....................: 192.168.1.131 Subnet Mask.....................: 255.255.255.0 Default Gateway.................: 192.168.1.1 The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information: Download: 85 mbps - Upload: 22 mbps - Ping: 28 ms - Which of the following is MOST likely causing the user's issue? A. Incorrect IP address B. Faulty NIC C. Misconfigured default gateway D. Bad network cable  Correct Answer: B
A colleague has a laptop that has been working as expected for several years, but the laptop now has a small bulge in the bottom casing and overheats occasionally while plugged in to a wall outlet. The MOST likely component that needs to be replaced is the: A. power adapter. B. battery. C. system fan. D. hard drive. Â Correct Answer: B
A company just bought a printer capable of automatically printing on both sides of the paper. After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue? A. Install the most recent firmware upgrade available for the printer. B. Contact the vendor for a hardware replacement. C. Reinstall the printer software and drivers, and then restart the printer. D. Read the installation manual and configure duplex settings. Â Correct Answer: D
A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause? A. Hidden SSID B. Device interference C. Ethernet port apping D. High ISP latency  Correct Answer: B
Which of the following cloud models maintains access, even when a local internet outage occurs? A. Private B. SaaS C. Community D. Public  Correct Answer: A
A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following should the user confirm are available on the PC before making the purchase? (Choose two.) A. SATA B. M.2 C. PCIe. D. SAS E. SCSI F. DRAM Â Correct Answer: BC
A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST? A. Replace the graphics card. B. Replace the screen, as the customer insists. C. Recommend the usage of an external display instead. D. Ensure the backlight is functioning as expected. Â Correct Answer: D
A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error? A. S.M. B. R.T failure C. IOPS failure D. DIMM failure E. RAID failure  Correct Answer: A
A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Choose two.) A. RAM module B. Graphics card C. CPU D. Boot order E. USB flash drive F. Power supply  Correct Answer: DE
A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling? A. Enable the GPS service to ensure accurate location detection. B. Manually enter office locations in the weather application. C. configure less frequent location checks using cellular location services. D. Use the offices' Wi-Fi IP addresses as the geolocation mechanism. Â Correct Answer: C
A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run? A. Hardware prefetcher B. Hyperthreading C. vPro D. VT-d  Correct Answer: D
A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms? A. Broken charging port B. Digitizer failure C. CPU overheating D. Defective battery  Correct Answer: D
A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement? A. A USB 3.1 flash drive with BitLocker to Go installed B. An SD memory card with NTFS C. An xD memory card with ext3 D. A portable hard drive with FAT32 Â Correct Answer: A
A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transports the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue? A. The phone requires a firmware update to address charging issues. B. The charge port contains foreign objects, such as lint. C. The phone's battery has swelled, preventing the utilization of the charge port. D. The phone has experienced water damage, thus the battery is not charging. Â Correct Answer: B
A network administrator was noti ed that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST? A. DHCP B. AAA C. DNS D. ARP Â Correct Answer: A
A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause? A. Contaminated fuser B. Worn rollers C. A misfeed D. Page orientation  Correct Answer: D
SIMULATION - Laura, a customer, has instructed you to configure her home office wireless access point. She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible. Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks. She requests that the default settings be changed to the following. Wireless Name: HomeWiFi - Shared Key: CompTIA - Router Password: Secure$1 - Finally, Laura wants to ensure that only her laptop and SmartPhone can connect to the network. Laptop: IP Address 192.168.1.100 Hardware Address: 00:0A:BF:03:C4:54 SmartPhone: IP Address 192.168.1.101 Hardware Address: 09:2C:D0:22:3F:11 INSTRUCTIONS - configure Laura's wireless network using the network adapter window. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
Correct Answer:
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Which of the following standards supports MIMO technology? A. 802.11a B. 802.11b C. 802.11g D. 802.11n  Correct Answer: D
DRAG DROP - An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it. INSTRUCTIONS - Using the available printer parts, replace only the faulty components on the office printer to resolve the stated issues. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button. Select and Place:Correct Answer:
DRAG DROP - A small ISP has hired a new technician. Joe, the new technician, is being trained to configure customers' home networks. The training instructor gives the technician a starter kit with cables, cable ends, and other network equipment and asks him to build a working network. The computer should be connected to have Internet connectivity and the phone should be connected to have a dial tone. INSTRUCTIONS - Use the appropriate cables, cable ends, tools and equipment to configure the network and connect all components accordingly. There are 2 steps and the simulation starts on step 1. If at any time you would like to bring back the initial state of the simulation, please click the Reset All button. Select and Place: Correct Answer: Â
A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used? A. SODIMM B. DDR3 C. ECC D. VRAM Â Correct Answer: B
Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause? A. Roller B. Drum C. Transfer belt D. Ribbon  Correct Answer: B
A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states: HDMI Blocked due to Copy Protection Which of the following is the MOST likely cause of the error? A. The HDMI cannot carry the signal from the DVD to the projector. B. The user needs to switch from HDMI to a cable standard such as DisplayPort. C. The projector does not support the necessary HDCP protocol. D. The user needs to enable cony-protected sources in the projector's settings. Â Correct Answer: C
While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue? A. The channel is reserved for licensed band use. B. The channel selection is defective; contact the manufacturer. C. The channel must be unlocked by the vendor. D. The device requires a firmware update to unlock the channel. Â Correct Answer: A
A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that a maintenance kit has not been installed in more than a year. Which of the following printer consumables is MOST likely causing the issue? A. Separation pad B. Transfer roller C. Ink cartridge D. Fuser  Correct Answer: B
A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed? A. Disable the BIOS password. B. Enable TPM. C. Enable multithreading. D. Enable Fast Startup. Â Correct Answer: C
A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port? A. Network tap B. Punchdown tool C. Toner probe D. Crimper  Correct Answer: C
A user, who is attempting to give a presentation via a projector in a conference room, reports that the projector has video but no audio. Which of the following will MOST likely resolve the issue? A. Changing the input on the projector to VGA B. Changing the output on the PC to DVI C. Modifying the projector's refresh rate D. Utilizing an HDMI connection  Correct Answer: D
A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed? A. Cat 5 B. Cat 5e C. Cat 6 D. Cat 6a  Correct Answer: A
While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue? A. Close other video software and retry. B. Adjust the conference software to a compatible resolution. C. Switch the video from the webcam to conference mode. D. Reseat or replace the webcam. Â Correct Answer: A
A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate? A. Bluetooth B. Biometrics C. NFC D. PIN Â Correct Answer: C
A technician powers on a PC and its monitor and sees the following error message: No input signal detected - The display lights on the computer are on. Which of the following is a possible solution? A. Changing the BIOS settings B. Changing the connector setting on the monitor C. Checking the power plug on the monitor D. Checking the power plug on the PC Â Correct Answer: B
Which of the following components enables the input on a mobile device's touch screen? A. OLED B. Digitizer C. Inverter D. CMOS sensor  Correct Answer: B
A technician unboxed a new computer, plugged it in to a UPS, and connected the requested peripherals. The computer lights and fans turn on, but the technician hears three loud, consecutive beeps during boot. Which of the following actions will remediate the issue? A. Replacing the power supply B. Replacing the UPS C. Changing the CMOS battery D. Reseating the RAM Â Correct Answer: D
An IT manager discovered that hundreds of pages of printed materials are being recycled each day because the materials are left on the printer tray instead of being picked up by users. Which of the following would BEST prevent this waste? A. Send friendly reminders to not print unnecessarily. B. Enable duplex printing to reduce paper utilization. C. Bill each department for the excess material cost. D. Require a code or badge before releasing a print job. Â Correct Answer: D
An online retailer wants to save money and is considering migrating to the public cloud so capacity can be added during the peak shopping season and automatically removed when the peak is over. Which of the following BEST describes this aspect of cloud computing? A. Rapid elasticity B. Metered utilization C. Shared resources D. High availability  Correct Answer: A
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