Currently, when support reps at Ursa Major Solar close a case, they manually send an email notification to the customer. The support manager would like to automate this process, as too many reps are forgetting this step.
Which two settings should the administrator use to meet this request? (Choose two.)

A. Add the Knowledge component to the closed layout

B. Notify contact checkbox on close page layout

C. Case close template in the support settings

D. Auto-response rule step set for status of closed








 

Suggested Answer: BC





This question is in ADM-201 Salesforce Certified Administrator Exam
For getting Salesforce Certified Administrator










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