Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

A. Einstein Case Routing

B. Case assignment rule

C. Case escalation rule

D. Auto-response rule








 

Suggested Answer: C

Community Answer: C



This question is in ADM-201 Salesforce Certified Administrator Exam
For getting Salesforce Certified Administrator










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