A consultant for Universal Containers is preparing to migrate the company's legacy CRM to Salesforce. The admin for the previous system is enthusiastic about Salesforce and driving the objectives of the implementation, but end users have expressed dissatisfaction about moving to a new platform.
What are two ways the consultant can determine and validate their approach with end users? (Choose two.)

A. Conduct a technical review with developers to evaluate solutions designed for end users.

B. Interview top-level executives to understand the KPIs for end users.

C. Validate the solution plans and implementation with end users.

D. Enlist the help of a champion to ensure that Salesforce is meeting end user needs.








 

Suggested Answer: CD





This question is in Certified Sales Cloud Consultant Exam
For getting Salesforce Certified Sales Cloud Consultant












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