A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

A. Simple — A high-level overview of the process Is sufficient to show a new user experience.

B. Somewhat detailed —  Since the process will be repetitive, new users will learn and remember the details.

C. Very detailed — It should be prescriptive for new users following an unfamiliar process.










 

Suggested Answer: C

Community Answer: A



This question is in Certified Business Analyst Exam
For getting Salesforce Certified Business Analyst

















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