What is the CORRECT definition of service management?

A. A set of specialized assets for transitioning services into the live operational environment

B. A set of specialized organizational capabilities for delivering value to customers in the form of services

C. A group of events that meet the demand from customers for services that they receive

D. A group of people that manages services to fulfill the needs of users and customers










Correct Answer: B

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate