An agile project team is creating an enterprise work flow system for a company. One of the project team members, who is the system design architect, keeps receiving telephone calls from the users who are asking questions about the system. The calls are impacting the architect's daily work schedule. What should the project manager do?

Questions › Category: PMP › An agile project team is creating an enterprise work flow system for a company. One of the project team members, who is the system design architect, keeps receiving telephone calls from the users who are asking questions about the system. The calls are impacting the architect’s daily work schedule. What should the project manager do?

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An agile project team is creating an enterprise work flow system for a company. One of the project team members, who is the system design architect, keeps receiving telephone calls from the users who are asking questions about the system. The calls are impacting the architect's daily work schedule.
What should the project manager do?

A. Ask the users to send emails instead of calling so that the system architect can reply when they are available.

B. Ask the system architect to write up a self-help manual so that the users can resolve the questions by themselves.

C. Revise the backlog and assign stories to another team member to reduce the architect's workload.

D. Include user training materials as part of the project deliverables so that users can receive self-help.










Correct Answer: D

This question is in PMP exam
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