Your company has a Microsoft 365 subscription that uses Phone System and Calling Plans.
You plan to implement a toll phone number for the helpdesk.
You need to implement the following call features for the helpdesk phone number:
✑ Must include a greeting and hold music
✑ Must bypass menu options when a call is established to the helpdesk
What two resources should you create? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. a call queue

B. a call park

C. an auto attendant

D. a resource account

E. a calling policy






 

Suggested Answer: AD

Reference:
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

This question is in MS-700: Managing Microsoft Teams Exam
For getting Microsoft 365 Certified: Teams Administrator Associate Certificate


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