An issue with a user's computer was addressed several times by multiple technicians, but the user has continued to experience the issue. The user calls the help desk and insists on speaking to a supervisor; however, the supervisor is away at lunch. Which of the following should the technician perform FIRST?

A. Offer to address the concern since the supervisor is currently unavailable.

B. Show the work orders to the customer as proof the issue was resolved.

C. Tell the customer to return at a later time when the supervisor is available.

D. Call the supervisor on the phone and let the customer talk to the supervisor directly.








 

Suggested Answer: A





This question is in 220-1002: CompTIA A+ Certification Exam: Core 2
For getting CompTIA A+ Certificate


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