A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective at remediating future issues through documentation?

A. Take personal notes for future reference.

B. Document the findings in the technician ticketing system.

C. Document the solution in a user-facing FAQ page.

D. Brief upper management in a meeting regarding the findings.








 

Suggested Answer: B





This question is in 220-1002: CompTIA A+ Certification Exam: Core 2
For getting CompTIA A+ Certificate


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