In which of the following processes are experienced personnel and software tools used to investigate, resolve, and handle process deviation, malformed data, infrastructure, or connectivity issues?

A. Risk Management

B. Exception management

C. Configuration Management

D. Change Management








 

Suggested Answer: data, infrastructure or connectivity issues. It increases the efficiency of business processes and contributes in the progress of business. Answer: C is incorrect.

Community Answer: B

Exception management is a process in which experienced personnel and software tools are used to investigate, resolve, and handle process deviation, malformed
Configuration Management (CM) is an Information Technology Infrastructure Library (ITIL) IT Service Management (ITSM) process. It tracks all of the individual
Configuration Items (CI) in an IT system, which may be as simple as a single server, or as complex as the entire IT department. In large organizations a control risks. It includes analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats. Risk Management is part of Service Design and the owner of the Risk Management is the Risk Manager. Risks are addressed within several processes in
ITIL V3; however, there is no dedicated Risk Management process. ITIL V3 calls for "coordinated risk assessment exercises", so at IT Process Maps we decided used for efficient handling of all changes. A change is "an event that results in a new status of one or more configuration items (CI's)" approved by management, cost effective, enhances business process changes (fixes) - with a minimum risk to IT infrastructure. The main aims of Change Management are as follows:
Minimal disruption of services Reduction in back-out activities Economic utilization of resources involved in the change

This question is in CSSLP Certified Secure Software Lifecycle Professional Exam
For getting Certified Secure Software Lifecycle Professional (CSSLP) Certificate






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