DRAG DROP -
Your company is using a highly customized version of Dynamics 365 Finance.
You have identified a new hotfix that will correct several important issues that have caused many user complaints.
You need to determine whether the hotfix will break any customizations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
 

You need to resolve the contact reassignment issue.
What should you search by?

A. user ID in the global address book

B. email address in the person search report

C. email in the customer and vendor master

D. contact address in the global address book

E. name in the customer master

DRAG DROP -
You need to design a business process for the account manager's customer list requirements.
Which three actions you perform in sequence? To answer, move the appropriate actions to the answer area and arrange them in the correct order.
NOTE: Each correct selection is worth one point.
Select and Place:
 

HOTSPOT -
You need to ensure that the customer service representatives are able to initiate a refund request.
Which workflow elements should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

DRAG DROP -
A company is implementing Dynamics 365 Finance and preparing for go-live.
You need to thoroughly test the system.
Which tools should you use? To answer, drag the appropriate tools to the correct scenarios. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

A company implements Dynamics 365 Finance.
The implementation team must build acceptance testing scripts to make sure that common business use cases can be performed in the new system. They must use cases by stepping through required tasks, organized by functional hierarchy.
You need to create User Acceptance Testing (UAT) tests in Lifecycle Services (LCS) that can be easily repeatable.
What should you use?

A. Task Recorder

B. APQC Unified Library

C. Usage profiler

D. Configuration data manager

You manage a Dynamics 365 Finance environment.
Users report slow queries, deadlocks, and crashes.
You need identity which tool to use to troubleshoot.
What should you use?

A. Environment monitoring

B. Microsoft Azure Active Directory Connect Health Agent

C. System diagnostics

D. DirectQuery

You are implementing Dynamics 365 Supply Chain Management.
New sales orders must be evaluated every hour. Warehouse operations managers must be sent an email alert to include new sales orders. The solution must not include custom code development.
You need to use a Power Platform product to implement the solution.
Which product should you use?

A. Power Apps

B. Power BI

C. Power Virtual Agents

D. Power Automate

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company's Dynamics 365 Commerce production instance is updated monthly as new versions of the software are released.
The company needs to identify any potential issues in new releases. They do not have developers to help with this initiative.
You need to implement a way to regression test scenarios.
Solution: Place data packages that are related to data task automation in the individual Dynamics Lifecycle Services (LCS) asset library.
Does the solution meet the goal?

A. Yes

B. No

HOTSPOT -
A company is standardizing its business processes. You plan to facilitate business process alignment by using the Business Process Modeler (BPM) tool in
Lifecycle Services (LCS).
You need to identify the main capabilities of BPM.
Which of the following can you accomplish with the BPM tool in LCS? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You are testing Dynamics 365 Supply Chain Management after applying a system update in a test environment.
You must test common business processes. The tests must be reused for future system updates. The tests must reduce the amount of manual interaction required for each test run.
You need to identify the appropriate solutions to create, store, and run the tests.
Which solution should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You need to connect the Excel instance to the Relecloud production instance.
What should you do?

A. Set the server URL to Microsoft.Dynamics.Platform.Integration.Office.UrlViewerApplet.

B. Set the server URL to https://relecloud-prod.operations.dynamics.com.

C. Set the App Correlation ID to https://relecloud-prod.operations.dynamics.com.

D. Set the App Correlation ID to the App Id in the Dynamics 365 Office App Parameters.

You need to configure the system for account representatives.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Recreate the job alert as a change-based alert.

B. Enable change-based alerts.

C. Increase the batch job running frequency.

D. Specify the batch server for the alert notifications job.

You need to detail a business process for streamlining the customer editing process for account representatives.
Which two actions should you perform? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.

A. Navigate to the All Customer form from the Accounts receivable module and select the appropriate customer account.

B. Navigate to the account representative’s workspace and select the appropriate customer account.

C. Select the form and then select Hide.

D. Hide Invoice account from the view.

You need to configure the system to meet the workflow requirements.
What should you use?

A. Document Management Notes and Power Automate

B. Power Automate and workflow

C. Vendor Score Cards and Power Automate

D. Case Management and workflows

HOTSPOT -
You need to configure integration with Excel.
How should you complete the configuration? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You need to determine the root cause for the regional manager's issue.
What is the root cause?

A. The sales order was not created.

B. The user does not have the proper permissions.

C. There is a filter on the grid.

D. The user is in the wrong environment.

You need to resolve the form personalization issues.
What should you do?

A. Clear the sales associate users’ browser cache and site settings for the Dynamics 365 instance.

B. Disable and then re-enable the sales associate users.

C. Clear the personalization for each form.

D. Reset all usage data.

E. Redeploy the form.

You need to design the security roles to assign user teams.
What should you do?

A. Use a single security role but use two different duties with two different privileges for the table that contains the commission restrictions.

B. Use segregation of duties for the security roles assigned to the two sales teams.

C. Use two separate versions of the sales order form for the two different teams.

D. Use two different security policies for the internal sales team and the Adventure Works Cycles administrative sales team security roles.

E. Use two different security roles for the internal sales team and the Adventure Works Cycles administrative sales team.

You are a Dynamics 365 Finance system administrator.
Microsoft recently released a new feature for public preview that would add significant value to your organization without licensing adjustments.
You need to enable the feature.
Where can you enable the preview feature?

A. Solution management

B. Lifecycle Services

C. Organizational administration module

D. experience.dynamics.com

DRAG DROP -
You need to configure check printing for Munson's.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
 

DRAG DROP -
You need to configure the system to meet the requirements for the sales street team representatives.
Which products should you use? To answer, drag the appropriate products to the correct requirements. Each product may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

DRAG DROP -
You need to identify which Microsoft features will accomplish the actions.
Which features should you use? To answer, drag the appropriate features to the correct actions. Each feature may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

HOTSPOT -
You need to design the street team mobile application for creating sales orders in the mobile application.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You need to extend the warranty and SLAs to meet the requirements.
What should you do?

A. Integrate the solution with a Dynamics 365 Data Entity.

B. Configure a Power Automate flow for the solution.

C. Configure the solution for a Power Virtual Agents channel.

D. Integrate the solution into a Power Apps integrated social media platform.

You need to determine which applications are required for the Alpine Ski House solution.
Which Dynamics 365 apps should you use?

A. Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Project Operations

B. Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Dynamics 365 Commerce

C. Dynamics 365 Supply Chain Management and Dynamics 365 Commerce

D. Dynamics 365 Finance and Dynamics 365 Supply Chain Management

E. Dynamics 365 Finance, Dynamics 365 Project Operations, and Dynamics 365 Commerce

HOTSPOT -
You need to configure the alert rules for notification 2.
Which alert rule configuration should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You must configure the master data for customers import to meet the applications and environment requirements.
How should the master data for customers' import be configured? To answer, select the appropriate options in the answer area.
NOTE: Fact correct selection is worth one point.
Hot Area:
 

You must meet the requirements for frequently asked questions (FAQs).
Which two features are required? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Microsoft Dataverse

B. Power Apps app

C. Azure Data Lake

D. Power Virtual Agents

E. Remote assist

DRAG DROP -
You need to enable interactive email providers for the different groups in the organization.
Which email providers should you enable? To answer, drag the appropriate email provider IDs to the correct groups. Each email provider ID may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

You need to trigger a Flow when a technical service order request is created.
Which three objects can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Work items

B. Change-based alerts

C. Business Events

D. External feeds

E. Workflow

You must meet the call center phone system requirements for new customers.
What should you use?

A. Workflow

B. Guides

C. Remote assist

D. Power Automate

You need to configure the Canadian company's Dynamics 365 Finance system to meet the applications and environment requirements.
How should you create the configuration?

A. Rebuild and update

B. Data management copy into legal entity

C. Data management export and import

D. Lifecycle Services (LCS) export and import

HOTSPOT -
You need to meet the project manager's requirements for testing.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

HOTSPOT -
You need to configure the workflows.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You need to recommend a solution to meet the regional manager's workspace reporting requirements.
What should you use?

A. Inquiry form

B. Power BI

C. Power Apps

D. Record Grid

You need to troubleshoot the source of and reason for the errors reported by the sales representative.
Which tool should you use?

A. Alert Service

B. System diagnostics

C. Environment History

D. Azure Monitor

E. Microsoft Azure Virtual Machine

HOTSPOT -
You need to implement a solution for the sales associates business process navigation training.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

DRAG DROP -
You need to identify potential issues with the security roles and new processes.
Which tools should you use? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:
 

HOTSPOT -
You need to identify technologies to help with the new release requirements.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 

You need to configure the customer service representative's screen to meet the requirements.
Which three features must be configured? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Funnel

B. Favorites

C. Charts

D. Workspaces

E. Security

You need to enable the sales managers to consistently import their prospects.
Which tool should you configure?

A. Data Management Workspace

B. Power Automate

C. Configuration data packages

D. Power App portals

E. Excel desktop application Dynamics add-in

You need to configure the import methods for the sales representatives.
What should you do?

A. Create an Excel template as the data template for use with the Excel Add-in.

B. Create a Microsoft SharePoint list as a data template for use in a Power App for bulk import.

C. Create an Excel template as the data template for use in the Data Management framework.

D. Create a CSV data template for use in the Data Management framework.

E. Create a pipe delimited data template for use in the Data Management framework.

You need to identify a mechanism to enable products for the sales street team application that meet the requirements.
Which tool should you use?

A. Application connector

B. Common Data Service

C. Batch data APIs

D. Dual-write

E. OData APIs

You need to load the data for the environment refresh activities.
Which location should you use?

A. Microsoft SharePoint

B. Microsoft Azure Data Lake

C. Dynamics 365

D. Microsoft Azure DevOps

E. Project-level asset library

Which two features should you use to meet the customer exchange requirements? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Case management

B. Quality order

C. Document handling

D. Quarantine order

E. Customer credit

You need to determine when and where the user regression testing should take place for new Dynamics 365 Finance releases.
When and where should the testing take place?

A. the Monday before the second Saturday in the month in the base Test/User Acceptance Testing environment

B. the Monday before the second Saturday in the month in the base sandbox environment

C. the Monday after the second Saturday in the month in the base Test/User Acceptance Testing environment

D. the Monday after the second Saturday in the month in the base sandbox environment

You need to ensure that Liberty's can use the business processes from Contoso, Ltd.
What should you do?

A. Import a business process library Excel file from Contoso, Ltd.’s business process library.

B. Create a new business process library and use Task Recorder to document business processes.

C. Use Task Recorder to create Contoso, Ltd.’s business processes for the current implementation.

D. Download a clean business process library template and create the Contoso, Ltd.’s business processes by using Task Recorder.

You need to ensure that Liberty's can use the business processes from Contoso, Ltd.
What should you do?

A. Import the specific BPM library into the appropriate sub-node as a child.

B. Create a reference to the BPM library into the appropriate sub-node as a sibling.

C. Create a reference to the BPM library into the appropriate sub-node as a child.

D. Import the specific BPM library into the appropriate sub-node as a sibling.

DRAG DROP -
You need to configure regression testing and user notification processes for updates.
What should you use? To answer, drag the appropriate tools or apps to the correct scenarios. Each tool or app may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place: