A company creates a bot by using Power Virtual Agents.
The company requires the bot to transfer callers to an agent if the bot is unable to recognize a customer’s request.
You need to configure the bot for the unrecognized information from the customer.
Which feature should you use?

A. Fallback skill

B. Fallback topic

C. Fallback workstream

D. Fallback entity

E. Fallback queue






 

Suggested Answer: B



This question is in PL-200 Microsoft Power Platform Functional Consultant Exam
For getting Microsoft Certified: Power Platform Functional Consultant Associate Certificate






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