A company has a website that contains a form named Contact Us. Data from completed forms is saved to a shared document. An office administrator periodically reviews the document. The office administrator sends new submissions to another employee who creates contacts or updates existing contacts.
You need to recommend a solution to automate the process.
What should you recommend?

A. Excel Online Connector

B. Dynamics 365 Customer Insights

C. Dynamics 365 Customer Service

D. Dynamics 365 Marketing








 

Suggested Answer: B

Microsoft designed Customer Insights to allow organizations to map, match, merge, and enrich customer-based data from different sources. A classic scenario would be to merge data from customer service software, like Freshdesk, and online sales, such as Shopware, into one source for reporting and further data analysis.
Reference:
https://msdynamicsworld.com/story/microsoft-dynamics-365-customer-insights-overview

This question is in PL-600 Microsoft Power Platform Solution Architect Exam
For getting Microsoft Certified: Power Platform Solution Architect Expert Certificate






Disclaimers:
The website is not related to, affiliated with, endorsed or authorized by Microsoft. 
The website does not contain actual questions and answers from Microsoft's Certification Exams.
Trademarks, certification & product names are used for reference only and belong to Microsoft.