A company uses Dynamics 365 Customer Service. The app is shared by agents and the inventory department. The inventory department manages the products. The agents have read-only access.
Agents must have access to the products to add the products to cases. The agents do not need to view the products in the sitemap.
You need to prevent agents from viewing products in the sitemap while maintaining the ability for the inventory department.
What should you do?

A. Set product privileges to Basic for the agents.

B. Configure the site map subarea privileges of the product table.

C. Set product privileges to Local for the agents.

D. Configure the site map to remove the subarea where the product is displayed.








 

Suggested Answer: D



This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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