A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts. What could be used to accomplish this?

QuestionsCategory: CERTIFIED PLATFORM APP BUILDERA customer service representative at a call center would like to be able to collect information from customers using a series of question prompts. What could be used to accomplish this?
Admin Staff asked 5 months ago
A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts.
What could be used to accomplish this?

A. Workflow Rules

B. Salesforce Connect

C. Flow

D. Process Builder








 

Suggested Answer: C

Community Answer: C



This question is in Certified Platform App Builder Exam
For getting Certified Platform App Builder










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