A home user reports slow computer performance and application crashes after clicking a `repair` button on a pop-up warning while browsing the Internet. Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Choose two.)

A. Perform a system file check and replace any changed files with their original versions

B. Enable the pop-up blocker on the Internet browser

C. Uninstall any recently installed unknown programs and browser extensions

D. Perform a hard shutdown and cold boot the computer

E. Scan the RAM and hard drive using an up-to-date antivirus program






 

Suggested Answer: BC





This question is in 220-1002: CompTIA A+ Certification Exam: Core 2
For getting CompTIA A+ Certificate


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