A Software as a Service (SaaS) application has been implemented to support a critical business process. Which of the following is MOST important to include within the service level agreement (SLA) to ensure timely response to incidents affecting the application?

A. Vendor declarations and warranties

B. Enhanced monitoring of in-scope systems

C. Defined incident response roles and responsibilities

D. Established incident response procedures








 

Suggested Answer: C



This question is in CISM exam 
For getting Certified Information Security Manager Certificate


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