A user is unable to access any LAN resources, such as network shares or printers, but is able to surf the Internet. Which of the following troubleshooting steps should a technician perform FIRST?

A. Inquire about infrastructure changes.

B. Perform a complete system backup.

C. Document findings and actions.

D. Establish a theory of probable cause.








 

Suggested Answer: D

Community Answer: A



This question is in 220-1001: CompTIA A+ Certification Exam: Core 1
For getting CompTIA A+ Certificate


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