A user reports unwanted pop-ups are appearing on a computer's screen, and the system is performing slowly. Which of the following should a technician do
FIRST to troubleshoot the threat? (Choose two.)

A. Kill all processes that are not related to Windows.

B. Restart the computer in safe mode.

C. Run antivirus and anti-malware scans.

D. Search for software related to the pop-ups.

E. Uninstall the network driver from the Device Manager.

F. Disable all non-Microsoft services.




 

Suggested Answer: BC





This question is in 220-1002: CompTIA A+ Certification Exam: Core 2
For getting CompTIA A+ Certificate


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