An IS auditor assessing the controls within a newly implemented call center would FIRST:

A. gather information from the customers regarding response times and quality of service.

B. test the technical infrastructure at the call center.

C. review the manual and automated controls in the call center.

D. evaluate the operational risk associated with the call center.








 

Suggested Answer: C

Community Answer: C



This question is in CISA Certified Information Systems Auditor Exam
For getting Certified Information Systems Auditor (CISA) Certificate










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