Cloud Kicks has a very large Knowledge base in Salesforce. Service reps are having a hard time finding the most relevant articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

A. Activate and configure Einstein Search.

B. Implement and configure Data Categories.

C. Update Knowledge to auto-search the case’s subject.

D. Delete and remove old Knowledge articles.








 

Suggested Answer: B

Community Answer: A



This question is in Certified Advanced Administrator Exam
For getting Salesforce Certified Advanced Administrator












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