Cloud Kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted.
Which feature should the administrator configure in order to improve the case management process?

A. Escalation Rules

B. Macros

C. Omni-Channel

D. Knowledge Component








 

Suggested Answer: A





This question is in Certified Advanced Administrator Exam
For getting Salesforce Certified Advanced Administrator












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