DRAG DROP - A company uses Dynamics 365 Sales. You have the following requirements: * View analytics on accounts. * The model-driven app must automatically send an approval form to a manager when the purchase price is greater than $10,000. * Create a chatbot for the webpage to interact with customer questions. You must use Microsoft Power Platform to extend the capabilities of Dynamics 365 Sales. You need to select...

Questions › Category: PL-900 › DRAG DROP – A company uses Dynamics 365 Sales. You have the following requirements: * View analytics on accounts. * The model-driven app must automatically send an approval form to a manager when the purchase price is greater than $10,000. * Create a chatbot for the webpage to interact with customer questions. You must use Microsoft Power Platform to extend the capabilities of Dynamics 365 Sales. You need to select…

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Admin Staff asked 4 months ago

DRAG DROP -
A company uses Dynamics 365 Sales.
You have the following requirements:
* View analytics on accounts.
* The model-driven app must automatically send an approval form to a manager when the purchase price is greater than $10,000.
* Create a chatbot for the webpage to interact with customer questions.
You must use Microsoft Power Platform to extend the capabilities of Dynamics 365 Sales.
You need to select an application for each requirement.
Which application should you use? To answer, drag the appropriate application to the correct requirement. Each application may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:

Suggested Answer:

Box 1: Power BI -
You can configure Customer Service Analytics dashboards in Power BI.
Box 2: Power Automate -
Power Automate, Trigger a cloud flow based on email properties.
Use the When a new email arrives (V3) trigger to create a cloud flow that runs when one or more of the following email properties match criteria that you provide.
Box 3: Power Virtual Agents -
Power Virtual Agents lets you create powerful AI-powered chatbots for a range of requestsג€"from providing simple answers to common questions to resolving issues requiring complex conversations.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-customer-service-analytics-dashboard
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
https://docs.microsoft.com/en-us/power-automate/email-triggers

This question is in PL-900 Microsoft Power Platform Fundamentals Exam
For getting Microsoft Certified: Power Platform Fundamentals Certificate

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