HOTSPOT
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You are implementing Omnichannel for Customer Service for a company.
The company has the following requirements:
•	The Knowledgebase article search tab must open when a new chat conversation begins.
•	The Chat Session template must be in expanded mode for the agents.
You need to complete the implementation to meet the requirements.
Which configuration should you use for each requirement? To answer, select the appropriate options in the answer area.
 
















 

Suggested Answer: 
    



This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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