HOTSPOT -
You must set up the following:
✑ A work stream must be configured to use Twitter.
✑ The cases must automatically go to the next available sales representative.
✑ Any existing case that comes in must be assigned automatically to the sales representative who worked on the case originally.
You need to choose the correct setting.
Which setting should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 
















 

Suggested Answer: 
    

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/channels
 https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-entity-workstream
 https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams

This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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