HOTSPOT -
Your company wants to create a help desk system and implement Dynamics 365 Customer Service.
The company has the following requirements:
✑ Provide an application to allow support team staff to chat live with a customer.
✑ Automatically import data from a Microsoft Excel spreadsheet once a day.
✑ Provide a chatbot that can assist customers who need support.
You need to determine which applications to use to meet the requirements.
Which applications should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
 
















 

Suggested Answer: 
    

Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents

A 10-step Guide to Excel Automation using Power Automate Desktop | by Utkarsh Shahdeo | Medium

This question is in PL-900 Microsoft Power Platform Fundamentals Exam
For getting Microsoft Certified: Power Platform Fundamentals Certificate







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