In the initial project meeting, a stakeholder presents a complaint about the validity of the project. The complaint occurs after the stakeholder discovers that the project will not deliver the objectives they expected and will have a higher cost. How should the project manager handle the complaint?

Questions › Category: PMP › In the initial project meeting, a stakeholder presents a complaint about the validity of the project. The complaint occurs after the stakeholder discovers that the project will not deliver the objectives they expected and will have a higher cost. How should the project manager handle the complaint?

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In the initial project meeting, a stakeholder presents a complaint about the validity of the project. The complaint occurs after the stakeholder discovers that the project will not deliver the objectives they expected and will have a higher cost.
How should the project manager handle the complaint?

A. Highlight the reasons for the project cost increase and negotiate with the providers to reduce the cost.

B. Use management skills to convince the stakeholder in agreeing to the project cost.

C. Delay discussions with the stakeholder and request a revision of the project with the sponsors.

D. Reinforce the importance of the project mission and the overall vision of the work to be performed.










Correct Answer: D

This question is in PMP exam
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