In which document would you expect to see an overview of actual service achievements against targets?

Questions › Category: ITILF › In which document would you expect to see an overview of actual service achievements against targets?

0 Vote Up Vote Down

Admin Staff asked 10 months ago

In which document would you expect to see an overview of actual service achievements against targets?

A. Operational level agreement(OLA)

B. Capacity plan

C. Service level agreement(SLA)

D. SLA monitoring chart(SLAM)










Correct Answer: D

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate