Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered. Which functionality would allow questions to get internal visibility?

QuestionsCategory: Certified Experience Cloud ConsultantNorthern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered. Which functionality would allow questions to get internal visibility?
Admin Staff asked 4 months ago
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?

A. Tell users to submit a case for unanswered questions.

B. Create moderators for each topic.

C. Limit the number of questions posted per day.

D. Enable Escalate to Case.








 

Suggested Answer: B

Community Answer: D



This question is in Certified Experience Cloud Consultant Exam
For getting Salesforce Certified Experience Cloud Consultant














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