Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)

A. Number of lead records created

B. Average Handle Time compared to Bot Session Time

C. Case deflection

D. CSAT (Customer Satisfaction score)

E. Case Type by Issue






 

Suggested Answer: BCD

Community Answer: BCD



This question is in Certified Experience Cloud Consultant Exam
For getting Salesforce Certified Experience Cloud Consultant














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