SIMULATION -
You are a functional consultant for a company named Contoso Entertainment System USA (USMF).
USMF recently experienced issues with a transport company. Many packages were returned because the boxes were opened during delivery.
Users in the sales department are creating sales order returns for the returned open boxes.
You need to configure the system to ensure that the sales department users can select a predefined description of Open Box for each sales order return.
To complete this task, sign in to Dynamics 365 portal.
















 

Suggested Answer: See explanation below.

You need to configure a Return Reason Code.
1. Click Sales and marketing > Setup > Sales orders > Returns > Return reason codes.
2. Press CTRL + N to create a new return reason code line.
3. In the Return reason code field, enter text to identify this code (enter Open Box).
4. In the Description field, enter text to describe the return reason code.
5. Use the Return reason code group drop-down list to add the code to a return reason code group.
Reference:
https://docs.microsoft.com/en-us/dynamics365/supply-chain/service-management/set-up-return-reason-code

This question is in MB-330 Microsoft Dynamics 365 Supply Chain Management Exam
For getting Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate Certificate




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