The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?

A. Use cases

B. Object models

C. Current state analysis










 

Suggested Answer: C

Community Answer: C



This question is in Certified Business Analyst Exam
For getting Salesforce Certified Business Analyst

















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