The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?

A. Survey/Questionnaire

B. Journey Mapping

C. FOCUS Groups










 

Suggested Answer: B

Community Answer: B



This question is in Certified Business Analyst Exam
For getting Salesforce Certified Business Analyst

















Disclaimers:
The website is not related to, affiliated with, endorsed or authorized by Salesforce. 
Trademarks, certification & product names are used for reference only and belong to Salesforce.
The website does not contain actual questions and answers from Salesforce's Certification Exams.