The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

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Admin Staff asked 10 months ago

The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

A. Customer assets

B. Customer perceptions

C. Business activity

D. Business vision










Correct Answer: B

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate