Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every
24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?

A. Enable milestone tracker

B. Build a sequential milestone

C. Configure an escalation rule

D. Create an independent milestone








 

Suggested Answer: B

Community Answer: B

Reference:
https://www.salesforceben.com/complete-guide-to-salesforce-entitlements-and-milestones-in-service-cloud/

This question is in Certified Advanced Administrator Exam
For getting Salesforce Certified Advanced Administrator












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