What do customer perceptions and business outcomes help to define?

QuestionsCategory: ITILFWhat do customer perceptions and business outcomes help to define?
Admin Staff asked 1 year ago
What do customer perceptions and business outcomes help to define?

A. The value of a service

B. Governance

C. Total cost of ownership (TCO)

D. Key performance indicators (KPIs)










Correct Answer: A

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate



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