What is an objective of event management?

A. To maintain user satisfaction with the quality of IT services

B. To detect changes of state that have signi cance for management of an IT service

C. To provide a channel for users to receive standard services that they are expecting

D. To minimize the impact of incidents due to service failures that cannot be prevented B
Correct Answer:












This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate