Which is a capability of the new Service Cloud console?

A. It provides data visibility by combining a list view and related records on one screen.

B. It allows agents to view key record information in the highlights panel.

C. It preserves the context of calls using primary tabs and subtabs.

D. It allows access to data by opening each record in a new window.

E. It allows agents to take notes in an interaction log while in a call.






 

Suggested Answer: ABE

Community Answer: BCE



This question is in ADM-201 Salesforce Certified Administrator Exam
For getting Salesforce Certified Administrator










Disclaimers:
The website is not related to, affiliated with, endorsed or authorized by Salesforce. 
Trademarks, certification & product names are used for reference only and belong to Salesforce.
The website does not contain actual questions and answers from Salesforce's Certification Exams.