Which is the first step in the 7 Step Improvement Process?

QuestionsCategory: ITILFWhich is the first step in the 7 Step Improvement Process?
Admin Staff asked 10 months ago
Which is the first step in the 7 Step Improvement Process?

A. Where are we now?

B. Identify gaps in Service Level Agreement (SLA) achievement

C. Prepare for action

D. define what you should measure










Correct Answer: D

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate



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