Which of the following is the BEST definition of an Incident?

A. A warning that a threshold has been reached, something has changed, or a failure has occurred

B. An unplanned interruption to an IT service or reduction in the quality of an IT service

C. A change of state which has signi cance for the management of a configuration Item or IT Service

D. Loss of ability to operate to specification, or to deliver the required output










Correct Answer: B

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate