Which of these would fall outside the scope of a typical service change management process?

A. A change to a contract with a supplier

B. A firmware upgrade to a server that is only used for IT Service Continuity purposes

C. An urgent need to replace a CPU to restore a service during an incident

D. A change to a business process that depends on IT Services










Correct Answer: D

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate