Which one of the following is the BEST definition of the term service management? A. A set of specialized organizational capabilities for providing value to customers in the form of services B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose C. The management of functions within an organization to perform certain activities D. Units of organizations with roles to perform certain activities Correct Answer: A This question is in ITIL Foundation exam For getting ITIL Foundation Certificate
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