Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

QuestionsCategory: ITILFWhich process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?
Admin Staff asked 10 months ago
Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?

A. Availability management

B. Capacity management

C. Business relationship management

D. Service catalogue management










Correct Answer: C

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate



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