Which statement BEST describes a service request?

A. A request from a customer for a new service

B. A generic description for the many types of request for change (RFC) that are received by the IT organization

C. A high priority RFC from a senior manager

D. A generic description for the many different types of demands that are placed upon the IT organization by the users D
Correct Answer:












This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate