Why is it important for service providers to understand patterns of business activity (PBA)?

A. PBA are based on organizational roles and responsibilities

B. IT service providers CANNOT schedule changes until they understand PBA

C. Demand for the services delivered by service providers are directly in uenced by PBA

D. Understanding PBA is the only way to enable accurate service level reporting










Correct Answer: C

This question is in ITIL Foundation exam
For getting ITIL Foundation Certificate