You are a Power Platform consultant for an internet support company.
The company lacks a budget to buy third-party ISVs or add-ons.
The company requires a new system that achieves the following:
✑ All support issues must come in by email, need to be logged, and assigned to the support group.
✑ Accounts must synchronize with the parent company Oracle database.
✑ Reports must be sent to the executives on a weekly basis.
✑ No custom code will be used in the system.
You need to recommend the components that should be configured.
Which two components should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Power Virtual Agents

B. Microsoft Dataverse

C. server-side synchronization

D. Microsoft Customer Voice








 

Suggested Answer: BD

The Dynamics 365 Customer Voice data is stored in Microsoft Dataverse.
Dynamics 365 Customer Voice is an enterprise feedback management application you can use to easily keep track of the customer metrics that matter the most to your business. ... It provides a personalized experience, enabling you to collect customer feedback and get relevant insights quickly and easily, all in a few clicks.
Incorrect Answers:
A: Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/about
 https://docs.microsoft.com/en-us/dynamics365/customer-voice/data-flow

This question is in PL-600 Microsoft Power Platform Solution Architect Exam
For getting Microsoft Certified: Power Platform Solution Architect Expert Certificate






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