You are customizing an Omnichannel for Customer Service implementation for a call center.
The call center manager wants to create a new quick response for agents to save time typing a greeting message.
You need to create a quick response that includes a customer’s full name.
How should you create the quick response?

A. Hi {Customer{Fullname}}, How may I help you?

B. Hi Customer{Fullname), How may I help you?

C. Hi FullName{Customer}, How may I help you?

D. Hi {FullName{Customer}}, How may I help you?








 

Suggested Answer: D



This question is in MB-230 Microsoft Dynamics 365 Customer Service Exam
For getting Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certificate





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